Derbyshire Community Bank Avis 

I have just topped up my second loan with this company, and I cannot fault them. From start to finish everything is clear, communication is quick and helpful (extra credit to a lady named Lorna, always so helpful and polite) and they have saved me from some stressful situations, 3 times now. The staff really do make this company what it is. Would highly recommend.

I am a disabled member who joined this bank on the express condition of a bespoke accessibility arrangement. A Branch Manager authorized the use of PDF statements as a "Reasonable Adjustment" for my account. Relying on this promise, I have successfully managed two loans.

Now, the bank is attempting to unilaterally withdraw this authorized support, citing "new policy." They are effectively making my account "not fit for purpose" and blocking my access to credit despite having set a precedent twice before. This is a clear breach of the Equality Act 2010 and the FCA's Consumer Duty regarding the treatment of vulnerable customers.

I have notified the bank that their breach of our original agreement puts the enforceability of my remaining balance into question. I am currently awaiting a response from the manager before escalating this to the Financial Ombudsman and the FCA. Potential members requiring accessibility support should be extremely wary.

From the very beginning we’ve had nothing but problems with this company the staff clearly don’t have a clue what there doing when I asked for the CEOs email address and was given (managerdcb.org.uk) which when repeated to phill (CEO) he admitted we was given a fake email address they are always ignoring enquiries on there app which bare in mind is supposed to be a way they respond quicker when they merged with the credit unions they stated that members would be better off and there would be more options but when asked what “more options” they cannot answer it. Laura or Launa is the name of the lady who is giving out false information when trying to explain the situation she just speaks over you constantly repeating “yes” as if she cannot be arst to listen to what you have to say. Credit checked twice even tho they was informed they didn’t need to credit check they still decided to go ahead anyway resulting in more points being deducted from credit history also affecting the chances of other loans/credit
May I add when you work a company as you do there isn’t room for mistakes you are handling other people’s money you say you are trying to help your customers but with what you have shown you do nothing but put them in a worse situation.
Within the third day of opening all staff had to go back into training for a full day and even after they had completed there training they still proceeded to be rude over there phone lines. The communication skills between the staff and bosses is appalling one person says you have to wait 3 months in between loans but then the big “CEO” claims he didn’t know that and he believes that’s to long for members to wait so all credit union members was fooled into all of this. It is very clear this company was failing or struggling and that is why they have merged with them credit union memebers was better off without this company there was way more options even more help and assistance with credit unions
I HIGHLY RECOMMEND AVOIDING THIS COMPANY!!

They are committed to members financial freedom and act promptly to accomplish this.

They help people...good communicate..very good thanks

They are absolutely brilliant and so fast at accepting and your money in your account xx

Staff all extremely helpful and friendly. Easy to navigate your way around and all round happy with every part of the service DCB provide.

Helpful and Understanding highly recommended

I applied for a loan in the morning with Derbyshire Community Bank as I needed medical assistance and could not get any support from family or friends.
By the afternoon with tears in my eyes of thankfulness, I receive an email asking me to sign below acceptance of a loan.
Thank you DCB for supporting me during some of my unexpected life challenges, you truly have been my safety net.
gem

Always there to help in times of need whilst maintaining affordability and professional standards towards there existing and new costumers. Would not go anywhere else

Always there to help in a time of need! such an easy and quick process. Communication is great and staff always there help

Been with derbyshire community bank abot 4 years now very friendly helpful staff, and online application very easy to use and quick response would definitely recommend

Simple quick and always approved. Always someone happy to help by phone and instore. Definitely recommend to friends and family.

Everyone is so helpful and friendly. The device is so simple to use. Definitely recommend

Really easy and fast process. Interest rates are really good too!

Very happy

I have been with Derbyshire Community Bank for many years now.
They are always fair and supportive.
Always there it times of need
They have made the application process so easy to use.
They have helped me more times than they will ever know.
Thank you DCB.
I appreciate you all and you're hard work.

Great service

I have used DCB for many of years now and I've never had a problem with lovely staff always happy to help and the loan application are always quick replies and usually paid with in the same day.