Dears Pharmacy & Travel Clinic  Avis 440

For Sophie at the Dunfermline branch, Dears Pharmacy.

I have visited this branch a few times in 2023.

Sophie's customer support is excellent.

10/10.

5 STARS.

After my visit on Saturday 15th July -

I had a coffee across the road.

Grabbed a pen, and cocktail napkin - then started to write this review.

"Any good idea started on a cocktail napkin" as they say.

Sophie has a warm smile, eyes like the ocean, and very efficient at her job.

This is not a chat up line - just an honest opinion 🙂

All the best,

Jon Dunsmore

Came to a Dears Pharmacy to do the AMH test for female fertility. Advertised online as £79 with very small fine print on booking and paying for it saying any additional feels to be paid on site once at the appointment. Was only told after the blood was drawn that there is a £30 blood drawing fee additional to this - this was nowhere in my confirmation email. So total comes for £119. May as well have gone for the in home tests from Superdrug or other providers that as at £80.
Please be aware of the total fees included prior to booking appointment.

Steven went above and beyond to help me with my request today. He called round 8 pharmacy's to see if they had stock in. Very friendly and I would highly recommend them to family and friends. Thank you once again for an amazing service!

I went in on Thursday 01/06/23 in the ferry road store at 17.45 to collect my prescription that the doctor sent them on Wednesday just to be told it will not be ready until Saturday afternoon and I told them I need it now and she says there nothing they can do and I need to suffer in pain for a few more days

Terrible!!! No one knows what the the other is doing, I went to pick up a prescription which they said they couldn’t find but after about 20 mins and passing the buck to 4 other people it was right in front of them. Not to mention there must have been 9 people on staff and they were wandering about eating ice lollies!! This pharmacy needs to sort there sh”t
out and get a decent manager!!!!

This pharmacy has messed up on a number of occasions not processing prescriptions or processing with a delay which put me at risk (cardiovascular prescription). Terrible customer service. Had to raise a formal complaint to which they responded that I was provided exclusive customer service! They never learn, your complaint or feed back means nothing to them! My GP supported me and moved all my prescriptions to a diffrent pharmacy now. NOT RECOMENDED.

They came to our school to do vaccinations for a school trip. The staff were helpful and funny and it was overall a very good experience.

1st class service, friendly staff, forward thinking, organised, nothing was a problem. Would not hesitate to recommend.

They overcharged me for the service I received. The card receipts I have are all different amounts because the staff didn't know what they were doing. I went for vaccinations. When I paid in store on the second visit I asked the pharmacist for my VAT receipt and he told me to email them - the counter staff told me the same on third visit, but to this day they have not replied to my emails or voicemails. I am unable to claim expenses because of this, not to mention I was overcharged which is illegal. I would go somewhere else in future. Don't waste your time here.

Really friendly people and a good environment

I had my 81 year old mother in to have her ears get the micro suction. Ashley done a great job. She was so kindly and professional. She put us both at ease.
Highly recommend Ashley.

After recently experiencing difficult hearing I visited Dears to have micro suction to remove wax buildup in my ears. Met Ashley who explained the process clearly and put me at ease. I was delighted that she could remove the wax and restore my hearing, it was a painless procedure and Ashley checked throughout I was comfortable. I would recommend Ashley and also the staff at Dears who made the appointment for me, everyone was so friendly and helpful.

My wife had booked a blood test online via another company and Dears Dunfermline was the closest location to get it taken. Ashley was professional, friendly, and helped my wife to feel at ease. We would definitely recommend.

Excellent service from Sarah in Burntisland. My hearing and the difficulties I was having are much improved.

I attended an appointment for earwax microsuction, as my ears felt a bit blocked and full and I was convinced they needed a good clean out. Ashley carried out a consultation with me, and upon finding no earwax actually inside my ears, she issued a refund. She was very professional and also friendly and easy to chat to. Would definitely return to the pharmacy again for any other issues. The lady who helped me on reception was also lovely (didn't get her name).

Every time I try to get my repeat prescription there is a problem. Its like an encyclopaedia of errors including giving me another person with completely different names bag of medicines. They couldnt give a crap that I gave to go without my meds because they run out.

I had to go there for a private blood test and the service was great. Danielle the phlebotomist was so very kind and friendly and even though I couldn’t get my blood taken that day due to being dehydrated/cold I was asked to come back the next morning free of charge! Would 100% recommend getting these private bloods done at Dears! A simpler option to private hospitals.

Sarah in the Burntisland store was fantastic when mum got her ears micro suctioned last week. Fully recommend.

I had reason to book a private blood test via an online company and their suggestion of a local place to have this carried out was Dears Dunfermline. The whole process was really easy. Ashley took the blood sample and was lovely. I actually had no idea there was so many services available at the branch and a really nice consultation room area away from the front shop.