Very happy with the fast response and resolution of my missing item. I did not need to pay anything and they sent it immediately to me. I get updates daily and they have been really helpful on the cas... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Haven't used the site in I'd say maybe 2 to 3 years. Recently got back into figure collecting and I said "hey, let's see what Dejapan is up to." Still sad we haven't gotten JapanPost up and running... Voir plus
L'entreprise a répondu
I've tried several proxy services over the years, and I must say, Dejapan surpassed my expectations and then some. Good rates, quick service, and the option to negotiate with marketplace sellers is an... Voir plus
L'entreprise a répondu
DeJapan has become my favorite site to order character merch and goods from Japan! I always find myself shopping and even window shopping every time because the website updates new listings so frequen... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
DEJAPAN is a Japanese proxy shopping service based in Osaka, Japan. We help customers around the world buy from Japan and shop at Japanese online stores and marketplaces. Our team can purchase and bid on your behalf from Mercari Japan, Yahoo! Auctions Japan, Suruga-ya, Amazon Japan, Premium Bandai, and many other Japanese stores. Whether you are shopping for anime merch, figures, trading cards, collectibles, or other products from Japan, DEJAPAN helps make the purchasing process easier by handling Japanese payments, bidding, and communication with sellers. We also support price negotiations on Mercari, Rakuma, and Yahoo! Flea Market, as well as selected purchases that may require additional assistance. As a small team in Japan, we value clear communication and personal customer support throughout the shopping process!
Coordonnées de contact
Osaka, Japon
- contact@dejapan.com
- dejapan.com
4,5
Excellent
166 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Works great
Works great. Used it to apply a BOOST to a "BOOTH.pm" item. I was able to also cancel out a 300 yen service fee thanks to a coupon. Transactions fees did add up to 227 yen though, which isn't a big problem. I made the request on Dec 22nd, and they made the order the day after. Since this was a pre-order item, the sellers only shipped it around Jan 5th. It arrived at their warehouse on the 14th, I made the overseas shipping payment on the 17th, and it finally arrived today on the 30th. Even with standard packaging, items were in mint condition. I wish the shipping was cheaper though. They don't have the cheaper "ePacket Light" option, so I had to opt for EMS. That's really my only issue with this proxy service. Their customer support is also quick and helpful.
30 janvier 2026
Avis spontané
Réponse de DEJAPAN
Hi,
Thank you for using DEJAPAN and sharing your feedback! ✨
The BOOST feature on BOOTH is so neat, and it's so important for building that connection between the customer and the BOOTH creator.
We're truly glad that we could help you apply that BOOST to support one of your favorite creators.
We're also happy to hear that our service has been pretty quick and easy for you to use in general!
It's especially encouraging to hear that our customer service has been helpful to you.
We'll keep working hard to provide the same quality of service for your future orders.
We look forward to seeing you again soon!
Thanks,
DEJAPAN
Receptive to feedback and vigilant…
Receptive to feedback and vigilant against fakes. These are the two aspects of DEJAPAN that I appreciate the most.
20 janvier 2026
Avis spontané
Réponse de DEJAPAN
Hi Anon,
Thanks for using DEJAPAN!
We appreciate you for sharing your experience!
We believe it is important to provide quick and attentive service so that our customers can enjoy a safe and smooth shopping experience.
Hearing that it's appreciated is really encouraging for us!
We hope to see you again soon!
Thanks,
DEJAPAN
Good Quality Items
Delivered Items well packaged, in a reasonable time, and at a good price.
9 janvier 2026
Avis spontané
Réponse de DEJAPAN
Hi Jake,
Thanks so much for using DEJAPAN!
We're happy to hear that your items were packed well and shipped in a timely fashion, especially during this season.
We’ll continue to work hard to provide quality service from our Customer Service and Warehouse teams.
Hope to see you back soon!
Thanks,
DEJAPAN
Dejapan is GREAT
Great! Always have great experiences with dejapan, been ordering through them for over a year and have had no issues!
12 janvier 2026
Avis spontané
Réponse de DEJAPAN
Hi Gintsama,
Thank you very much for using DEJAPAN!
We are so glad to hear you had a positive experience with our service.
We hope to continue to provide the best shopping experience for you and all our customers.
We look forward to seeing you again soon!
Thanks,
DEJAPAN
I've ordered Japanese auction items…
I've ordered Japanese auction items many times and DEJAPAN is my go to site. They move fast and are reasonable. Great service!
7 janvier 2026
Avis spontané
Réponse de DEJAPAN
Hi Austin,
Thanks so much for using DEJAPAN!
We're so happy to hear that we were able to help you win several auctions at a reasonable price. We know auctions are time-sensitive and items can sell out FAST, so we're glad that our speed and efficiency has been helpful to you!
We'll keep doing our best to complete orders smoothly and quickly.
We look forward to seeing you again soon!
Thanks,
DEJAPAN
Look for a shopping agent elsewhere.
They only have two shipping options to the US, and both are equally expensive. I shipped a small package that had cheaply made items and I paid more in shipping and taxes than I did for the items. What a joke.
6 janvier 2026
Avis spontané
Réponse de DEJAPAN
Hi oucusu,
Thanks for using DEJAPAN and sharing your experience.
We’re sorry to hear that you had a negative experience due to our limited shipping options to the United States.
In response to the recent tariffs, JapanPost has suspended all shipments to the United States. Because of this, only UPS and DHL options are available.
We are currently allowing our American customers to hold their items and parcels at our Warehouse with no storage fees, so customers can choose to ship their items when more affordable shipping options become available again.
Again, we’re sorry to hear about your experience.
Thanks,
DEJAPAN
Intuitive interface, fast processing
Intuitive interface, good communication. Once all my items arrived at the warehouse, they were packed and shipped in a couple days. The one thing is you don’t have access to shipping information to the warehouse, so when one item was taking longer to arrive, it was hard to decide whether to ship what I had or wait longer for the last item.
16 décembre 2025
Avis spontané
Réponse de DEJAPAN
Hi customer,
Thank you so much for choosing DEJAPAN and sharing your experience with us! ✨
We're happy to hear that your items were packed and shipped in a timely fashion, especially during this season.
If you ever want to check the status of an order and when it should arrive at our Warehouse, please feel free to contact our Customer Service team! We'd be more than happy to look into your order(s) and provide updates. ☺️
We look forward to helping you with future orders!
Hope to see you again soon!
Thanks,
DEJAPAN
Nice service
Nice service, nothing too much to say since i 'm only request a single item, looking forward to future request services
24 décembre 2025
Avis spontané
Réponse de DEJAPAN
Hi Muhammad,
Thank you very much for using DEJAPAN!
We are so glad to hear your feedback on our request service and hope to continue to provide the best shopping experience for you and all our customers.
We look forward to seeing you again soon!
Thanks,
DEJAPAN
Best proxy out there
Of all the proxy services I’ve used, Dejapan is my favorite. The website is easy to use and convenient. Never had any issues, and they pack everything with care! I will continue to use them for all my future imports.
10 décembre 2025
Avis spontané
Réponse de DEJAPAN
Hi Lindsey,
Thanks so much for using DEJAPAN and sharing your feedback!
Hearing that we're your favorite proxy service really made our day! ☺️✨
We're so glad to hear that your experience with our site and packing has been nothing but positive! We'll keep doing our best to continue providing that level of service for you and all our customers.
We look forward to seeing you again soon! 😄
Thanks,
DEJAPAN
Great service that is affordable and…
Great service that is affordable and easy to use. The website is nice and makes it very easy to tell how far along the process you are. My items shipped relatively quickly and was packed extremely well.
11 décembre 2025
Avis spontané
Réponse de DEJAPAN
Hi Matt,
Thanks for using DEJAPAN!
We appreciate you for sharing your experience.
Our developers worked hard to make the website easy to use, so we’re very happy to hear that! ✨
Your kind words are really encouraging, and we’ll continue doing our best to support you and your shopping experience.
We’ll be here whenever you need us next.👍
Hope to see you back soon!
Thanks,
DEJAPAN
I’ve used this site since 2018 and…
I’ve used this site since 2018 and honestly I have no issues. All my items arrive fast and packaging is always amazing and organized!
4 décembre 2025
Avis spontané
Réponse de DEJAPAN
Hi Valery,
Thanks so much for sticking with DEJAPAN for so long!
We really appreciate you taking the time to share your experience.✨
It’s great to hear that your items arrived quickly! We will be sure to let our Warehouse Team know they did a great job with the packing!
We’ll always be here whenever you need something from Japan again.
Looking forward to helping you next time!
Thanks,
DEJAPAN
Constant Reliable Service
I've ordered many items through them over the past 2 years, probably close to about 30 packages worth. Items are always packed nicely and I've never had an issue with a missing or damaged item in my packages. Sometimes items sell out fast but they are pretty good at putting in the order once its requested. I've tried some other services but DEJapan is always my go to.
4 décembre 2025
Avis spontané
Réponse de DEJAPAN
Hi suikabasan,
Thank you for using DEJAPAN and sharing your feedback! ✨
We’re really glad to hear your items have always arrived safely, and our Purchase Team is happy to know you’re satisfied with how quickly they process your requests.
We'll be sure to forward your kind words to them!
Your opinion means a lot to us, and we’ll keep doing our best to make sure every order goes smoothly.
We look forward to helping you with you future orders!
Thanks,
DEJAPAN
Ordered here twice and the process was…
Ordered here twice and the process was very smooth. The communication with customer service was very efficient.
3 décembre 2025
Avis spontané
Réponse de DEJAPAN
Hi Jenny,
Thanks for coming back to DEJAPAN!
We appreciate you for sharing your experience.✨
Happy to hear that the process went smoothly and that our support team was helpful!
We’ll be here whenever you need us next.👍
Hope to see you again soon!
Thanks,
DEJAPAN
Best proxy shopping experience ever!
Excellent communication with customer service; always prompt responses! Attention to detail in packaging is always. The package arrived safely and secured.
9 novembre 2025
Avis spontané
Réponse de DEJAPAN
Hi James,
Thanks for using DEJAPAN!
We appreciate you sharing your experience!
We believe it's important that our service be both quick and helpful to make the shopping process as smooth as possible for our customers.
Hearing that it's appreciated is really encouraging for us!
We hope to see you again soon!
Thanks,
DEJAPAN
Fantastic and Trusthworthy
DeJapan is fantastic. I have been using their services for the past six years consistently. Their customer service and purchase team are responsive and their warehouse staff packages items with a lot of care. The service fees have recently been modified, which has resulted in them being a bit less competitive with their competitors. However, I would still recommend this company if you need a proxy service to purchase items in Japan!
26 novembre 2025
Avis spontané
Réponse de DEJAPAN
Hi LKoara,
Thank you so much for using DEJAPAN all these years!
We truly appreciate your kind words and feedback. ✨
We're thrilled to hear about your positive experiences with our Customer Service team and our Warehouse team's packing.
The new service fees have been an adjustment for everyone, but we're so glad that you continue to choose us!
We'll keep doing our best to create an enjoyable shopping experience for everyone.
We look to helping you with future orders!
Thanks,
DEJAPAN
Very open and fast communications
Very open and fast communications.
Order came ahead of schedule, meaning once finalised DeJapan did the shipping asap.
1 décembre 2025
Avis spontané
Réponse de DEJAPAN
Hi Pyro,
Thank you so much for choosing DEJAPAN and sharing your experience with us!
We're glad that your order was processed quickly and securely.
We do our best to respond to customer requests in a timely fashion, so we're happy to hear that's been helpful and appreciated!
We’ll continue to work hard to provide quality service from our Customer Service and Warehouse teams.
Hope to see you back soon!
Thanks,
DEJAPAN
The best in the business
30 novembre 2025
Avis spontané
Réponse de DEJAPAN
Hi Mr. C,
Thank you for using DEJAPAN and sharing your feedback!
We truly appreciate your kind words. ✨
We’ll keep doing our best to be "the best in the business."
We hope to see you again soon!
Thanks,
DEJAPAN
They are good
They are quite good, fees are comparable to bigger platforms but they add a bit more, eg a couple of times flagged a potentially fake item with me. Also with consolidation, total weight is quite close to the summary of weights of the parcels, not like a kilo extra as on some other platforms. They take a couple of days to consolidate though.
20 novembre 2025
Avis spontané
Réponse de DEJAPAN
Hi Natalia!
Thanks for using DEJAPAN!
We really appreciate you for sharing your experience!
We’re so happy to hear that you’re satisfied with our pricing and service! We always want to make sure our customers receive the item they really wanted, so we're really glad to hear that our extra care has helped you shop safely.
Your opinion means a lot to us, and we’ll keep doing our best to make sure every order goes smoothly.
We look forward to helping you with you future orders!
Thanks,
DEJAPAN
Réponse de DEJAPAN
Hi Isaac,
Thank you for choosing DEJAPAN and sharing your experience with us!
We are glad you found our service and customer support to be fast, helpful, and easy to use.
We’ll continue doing our best to provide a smooth and enjoyable shopping experience for you and your future orders.
Hope to see you again soon!
Thanks,
DEJAPAN
Excellent service and communication
Excellent service and communication. Friendly experience as well!
14 novembre 2025
Avis spontané
Réponse de DEJAPAN
Hi Roygie,
Thank you for using DEJAPAN and sharing your feedback!
We’re glad you had a positive experience with our service ✨
We’ll keep doing our best with every order.
Hope to see you again soon!
Thanks,
DEJAPAN
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.