Very happy with the fast response and resolution of my missing item. I did not need to pay anything and they sent it immediately to me. I get updates daily and they have been really helpful on the cas... Voir plus
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Lisez les avis des autres
Haven't used the site in I'd say maybe 2 to 3 years. Recently got back into figure collecting and I said "hey, let's see what Dejapan is up to." Still sad we haven't gotten JapanPost up and running... Voir plus
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I've tried several proxy services over the years, and I must say, Dejapan surpassed my expectations and then some. Good rates, quick service, and the option to negotiate with marketplace sellers is an... Voir plus
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DeJapan has become my favorite site to order character merch and goods from Japan! I always find myself shopping and even window shopping every time because the website updates new listings so frequen... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
DEJAPAN is a Japanese proxy shopping service based in Osaka, Japan. We help customers around the world buy from Japan and shop at Japanese online stores and marketplaces. Our team can purchase and bid on your behalf from Mercari Japan, Yahoo! Auctions Japan, Suruga-ya, Amazon Japan, Premium Bandai, and many other Japanese stores. Whether you are shopping for anime merch, figures, trading cards, collectibles, or other products from Japan, DEJAPAN helps make the purchasing process easier by handling Japanese payments, bidding, and communication with sellers. We also support price negotiations on Mercari, Rakuma, and Yahoo! Flea Market, as well as selected purchases that may require additional assistance. As a small team in Japan, we value clear communication and personal customer support throughout the shopping process!
Coordonnées de contact
Osaka, Japon
- contact@dejapan.com
- dejapan.com
4,5
Excellent
166 avis
Aucun historique récent de demande d’avis
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Item was packed nicely
Item was packed nicely, well cushioned so there's no damages. Got it within 5 days after shipping
21 octobre 2026
Avis spontané
Product that I ordered arrived pretty…
Product that I ordered arrived pretty quickly and in great condition. The process for paying is simple and easy to understand.
20 octobre 2026
Avis spontané
Réponse de DEJAPAN
Hi Wolf,
Thanks for using DEJAPAN and sharing your experience!
We're so happy to hear that our service was able to provide a positive shopping experience for you! ✨
We look forward to supporting you again soon!
Thanks,
DEJAPAN
Urgent resolution on a missing item issue
Very happy with the fast response and resolution of my missing item. I did not need to pay anything and they sent it immediately to me. I get updates daily and they have been really helpful on the case. Great customer service, would recommend!
20 octobre 2026
Avis spontané
Réponse de DEJAPAN
Hi Claire,
Thank you for taking the time to share this feedback with us!
We are so glad we were able to get your item to you safely. Thank you so much for your patience during the entire process!
We truly appreciate you sharing your experience with this order in detail. We will continue to work on improving our service and communication for our customers to create an even smoother shopping experience. 😊
We look forward to helping you with your next order!
Thanks,
DEJAPAN
Item was well packaged and delivered in…
Item was well packaged and delivered in a timely manner
14 octobre 2026
Avis spontané
Réponse de DEJAPAN
Hi,
Thanks for using DEJAPAN and sharing your experience!
We're happy to hear that your item was packed well and delivered in a timely fashion.
We will continue to work hard to provide quality service from our Customer Service and Warehouse teams.
Hope to see you back soon! 😊
Thanks,
DEJAPAN
Always choose DeJapan
I have been using this service for years and have had no bad experiences. Customer support is reliable. I don’t use any bidding features.
14 octobre 2026
Avis spontané
Réponse de DEJAPAN
Hi Jelte,
Thank you very much for your continued support over the years!
We're so glad to hear that you've consistently had positive experiences with our service.
Our Customer Service team aims to provide reliable and trustworthy support to all our customers, so we're really pleased to hear that we were successful.
We'll keep doing our best to create an enjoyable (and reliable!) shopping experience for everyone.
We look forward to seeing you again soon! ✨
Thanks,
DEJAPAN
Easy to Buy From
Purchasing process was quick and simple, and the shipping took less than a week! 10/10 would purchase more through their service!
5 octobre 2026
Avis spontané
Réponse de DEJAPAN
Hi Stephan,
Thanks for using DEJAPAN and sharing your feedback!
We're happy to hear that you found our service to be fast and easy to use.
We’ll keep doing our best to provide the same 10/10 experience for our customers.
We look forward to helping you with your next order! 😊
Thanks,
DEJAPAN
The endgame of proxy services.
I don't usually write reviews, but Dejapan has consistently exceeded my expectations. As a Japanese fashion hobbyist who has spent thousands of dollars across various well-known proxy services over the past 5 years, price is always my main concern. Between service fees, inflated shipping, packaging charges, transaction fees, and tax, costs add up fast with other platforms.
While Dejapan’s auction fee is ¥500, it remains completely worth it. Being based in Australia, it allows me to source Japanese clothing brands at half the price of domestic rates. They offer great shipping variety at fair rates - I usually stick to EMS and Japan Post, and my parcels always arrive securely packaged within 1 to 2 weeks. Item storage time is also extremely long (60 days) and increases with loyalty program level. Plenty of time for me to shop within the month and ship it out all at once.
You'll see complaints about cancelled orders or bidding issues, but that is standard across every proxy platform when dealing with high-demand items. For standard Mercari purchases, my orders are processed promptly on the same day.
I really appreciate that they recently introduced a loyalty program and small packet shipping options. It shows they actually listen to their community - something many competitors ignore. Right now, Dejapan offers the best value for my needs, and I’ll definitely keep using them.
10 octobre 2026
Avis spontané
Réponse de DEJAPAN
Hi Jaden,
Thank you for taking the time to share such a detailed review!
We’re so glad to hear that you feel DEJAPAN offers the best value for your needs, and that our recent additions to our service have been meaningful to you.
We're a relatively small proxy, so we may not be able to make changes as fast as others. But we always try the best we can to listen to our customers' wants and needs, and to make those things a reality.
Understandably, prices are the main factor for many users these days. We know our fee increases have been challenging, but we're happy to hear that you believe our service is still worth it.
We’ll do our best to keep providing that same quality service for our customers, as well as continue to add new features to make shopping from Japan easier. ✨
We look forward to serving you again soon!
Thanks,
DEJAPAN
Awesome & responsive customer support
Had a few questions during the entire process, but the customer support team answered all my questions quickly & flawlessly
26 septembre 2026
Avis spontané
Réponse de DEJAPAN
Hi Qais,
Thanks for using DEJAPAN!
We appreciate you for sharing your experience with our Customer Service Team.
We're so glad to hear that our Customer Service Team was so helpful during your shopping process.
Please feel free to reach out to us any time you have any questions regarding shipping or anything else regarding our service! Our team is always happy to help you shop with confidence! ✨
Thanks,
DEJAPAN
My Go-To Proxy Service!
DeJapan has become my favorite site to order character merch and goods from Japan! I always find myself shopping and even window shopping every time because the website updates new listings so frequently. Their buying service is fairly quick, and the constant communication of when goods arrive to the warehouse and is getting ready to ship is just amazing. I have been very happy with my purchases so far, with everything in very good condition! Can't recommend DeJapan enough!
2 septembre 2026
Avis spontané
Réponse de DEJAPAN
Hi Angela,
Thank you so much for the kind review and recommendation!
It is important for us that our service flow is transparent to our customers so you can keep track of your order's progress. We are glad to know that our team has been able to quickly and safely ship your items to you.
We look forward to assisting you with your next purchase whenever you need us! ✨
Thanks,
DEJAPAN
My go-to Japan proxy service
I've been using Dejapan as my Japan proxy for a few years now and I think they are now perfectly balanced in terms of quality service and costs. However, I would only recommend them if Japan Post is available or you're willing to pay for DHL shipping which is very expensive. The pro is that it ships extremely fast and you can even get your parcel as early as within a week. I'm saying this as someone who lives in the USA (California), so my recommendation is moreso for those in the USA.
I have tried other Japanese proxies as well as Korean and Chinese proxies so I've experienced a lot of different levels of services and costs. While there are potentially other Japanese proxies that have ways to make shipping "cheaper," I would say the difference can be minimal, especially considering the time other services may take to pack your parcel as well as the wait going with a cheaper shipping option. The service fees might also be considered pricey, but it's definitely dependent on what and how much you buy. Just based on my experience, it all balances out compared to other Japanese proxies. I've also found Dejapan to be one of the simplest or easiest proxies to navigate and just buy what you want. However, the Dejapan search system can be super slow to load and the search results don't always find everything so I would recommend just using the actual Japanese sites to search for things and pasting the link in the search/request service option.
Additionally, Dejapan has had the fastest and kindest customer service I've experienced compared to the other proxies I've used. I normally expect response times to take 2-3 business days (and have experienced longer), but so far, Dejapan has been able to answer my questions in just a few hours/within a day.
I've also rarely had issues with missing items/wrong items (when I did ask about a missing item, they gave me points in compensation as soon as I provided evidence). I've never paid for additional services so I can't speak for those, but if you don't want to have a headache and have people who know what they're doing, I can't recommend Dejapan enough.
28 août 2026
Avis spontané
Réponse de DEJAPAN
Hi ain,
Thank you very much for your continued support over the years, and for taking the time to share such a detailed review.
We’re truly happy to hear that you feel DEJAPAN offers a good balance between service quality and costs, and that you’ve found our service simple and easy to use.
It also means a lot to us to hear your kind words about our Customer Support. We always strive to provide quick and attentive support, so your feedback is really encouraging!
We also appreciate your feedback regarding the search system on our site. We understand that slow loading times and incomplete search results can be frustrating, and we’ll be sure to share your feedback with our Development Team so we can work to improve this feature.
We’ll be here whenever you need us. 👍
We look forward to serving you again soon!
Thanks,
DEJAPAN
The service was wonderful
The service was wonderful. However I would like to complain a bit.
DHL is horrible. God awful. I shouldn't pay this much money for a service just for a delivery service to not do their job. Dejapan should drop DHL.
3 septembre 2026
Avis spontané
Réponse de DEJAPAN
Hi,
Thanks for using DEJAPAN and sharing your experience.
We’re sorry to hear that you had a frustrating experience with the delivery of your parcel.
For international shipments to the United States, we offer both DHL and UPS, so you can choose the shipping carrier that works best for you when arranging your shipment.
We are currently working on making Japan Post shipping options available again.
Please check our site announcements for the latest updates regarding our shipping options.
We appreciate your feedback, and we will continue to work on improving our service and communication for our customers.
Thanks,
DEJAPAN
Frustrating Hobonichi drop
I tried to order my Hobonichi planner from the Japanese’s website because I wanted a japan exclusive item. My order containing the planner has been cancelled 2x because the planner wasn’t “available”. I’ve checked the site each time after the cancellation and it was indeed in stock. I cannot understand how all my other items were ordered but not my planner? IT IS THE MOST IMPORTANT ITEM IN THAT ORDER. Specially cause it wasn’t sold out in the first place! I am beyond frustrated at this point and have been given attitude about providing an English link? I cannot navigate a Japanese website and I wasn’t aware it’ll be an issue. There’s also a photo and description of the item. How hard is it to change the language back to Japanese? After being loyal to the business for years, I might not use it in the future because of this incident.
1 septembre 2026
Avis spontané
Réponse de DEJAPAN
Hi Bella,
Thanks for using DEJAPAN.
We appreciate you for sharing your experience.
We are very sorry for any inconvenience or misunderstanding regarding this Hobonichi planner.
Item stock can fluctuate by the day—sometimes even by the hour—on Japanese websites. It's common for an item to be "out of stock" when we first try to purchase it, and then a few hours later the item is restocked on the website.
We understand that the timing of the restock was rather confusing, and we apologize for any inconvenience.
We're also sorry if we added any additional stress regarding the English/Japanese link request. Our Purchase Team is not proficient in English, so we generally request that customers submit the Japanese URL to ensure that the order process is completed swiftly and smoothly. This is especially important for websites that have different item stock between the English and Japanese sites.
That being said, we will take your feedback into account as we consider better ways to support our customers with the language barrier when placing orders.
We truly appreciate you sharing your experience with this order, and we will continue to work on improving our service and communication for our customers.
Thanks,
DEJAPAN
Haven't used the site in I'd say maybe…
Haven't used the site in I'd say maybe 2 to 3 years. Recently got back into figure collecting and I said "hey, let's see what Dejapan is up to." Still sad we haven't gotten JapanPost up and running again, but their other shipping methods are just as good. I don't mind spending a quick buck to get them faster.
If you want a better search experience, I recommend using deepl as a translator app so you can copy and paste what you're looking for and getting even more results with your search.
29 août 2026
Avis spontané
Réponse de DEJAPAN
Hi,
Thanks for coming back and deciding to use DEJAPAN again!
We really appreciate you taking the time to share your experience.
We understand it's been challenging not having JapanPost as an option for our U.S. customer, and we're currently working on getting JapanPost up and running again. We're glad to hear that our other shipping methods worked out well for you!
Serching in Japanese can definitely get more results in our search bar. We'll continue to think of ways to improve our search experience for our customers.
We look forward to seeing you again soon! ✨
Thanks,
DEJAPAN
Great service
17 août 2026
Avis spontané
Réponse de DEJAPAN
Hi Vinh,
Thank you for using DEJAPAN and sharing your feedback!
We're so happy to hear that you our service has been able to provide a positive shopping experience for you. ✨
We look forward to helping you with your next order!
Thanks,
DEJAPAN
One of the best in the space
I've tried several proxy services over the years, and I must say, Dejapan surpassed my expectations and then some. Good rates, quick service, and the option to negotiate with marketplace sellers is an absolute lifesaver. The package was safely and carefully packed, too, with no extra cost. Will definitely shop with them again!
13 août 2026
Avis spontané
Réponse de DEJAPAN
Hi M.J. Rojas!
Thanks for using DEJAPAN.
We really appreciate you taking the time to share your experience!
We’re so happy to hear that you’ve had a great experience with our service. We’re especially glad that you found our rates, quick service, and price negotiation option helpful!
It’s also great to hear that your package arrived safely and was carefully packed. Our Warehouse team will be happy to hear your kind words!
We look forward to helping you with your next order!
Thanks,
DEJAPAN
Very Pleased
Everything was handled quickly with perfect communication and my package arrived in perfect condition.
10 août 2026
Avis spontané
Réponse de DEJAPAN
Hi Connor,
Thanks so much for using DEJAPAN!
It’s great to hear that your items were processed quickly! We’ll let our Warehouse Team know that they did a great job with the packing.
We’ll continue to work hard to provide high-quality service through both our Customer Service and Warehouse Teams.
Hope to see you again soon!
Thanks,
DEJAPAN
Happy with 1st Package
Got my first package and am pretty happy with how the items arrived with quality cushioning.
The website has been easy to use with notifications or news being visible straight away, a single simple search bar to get a jump to searching multiple online stores or starting up a manual order, and a well-organized page to manage and review orders.
Dejapan's convenience is truly bliss.
28 juillet 2026
Avis spontané
Réponse de DEJAPAN
Hi Tony,
Thank you for using DEJAPAN!
We really appreciate you taking the time to share your first experience with us.
We're so glad to hear your package arrived in great condition.
Our developers worked hard to make the website easy to use, so we’re very happy to hear that! ✨ Your kind words are really encouraging, and we’ll continue doing our best to support you and your shopping experience.
We look forward to helping you with your next order!
Thanks,
DEJAPAN
Réponse de DEJAPAN
Hi An,
Thank you for using DEJAPAN and sharing your feedback!
We're happy to hear that you found our service to be fast and reliable.
We’ll keep doing our best to provide the same positive experience for our customers. ✨
We look forward to seeing you again soon!
Thanks,
DEJAPAN
Réponse de DEJAPAN
Hi Jackie,
Thank you for using DEJAPAN and sharing your feedback!
We’re glad you had a positive experience with our service ✨
We’ll continue doing our best to provide a smooth and enjoyable shopping experience for you and your future orders.
Hope to see you again soon!
Thanks,
DEJAPAN
Still the best proxy service.
I've been using DEJAPAN's services on a regular basis since 2020. Never had an issue after dozens of packages and over 100 items ordered from many different sites.
For me, the main draws are their manual ordering speed and automated system for Yahoo! Auctions. They're also good with pre-orders and supporting requests for all sorts of sites.
I've had manual order requests processed within a minute. And many within minutes to a few hours. Other services measure turnaround time for ordering and warehouse services in business days, plural.
To be clear, I'm not referring to automated emails or fake info from plugins like a certain other service has. Refreshed the item page and it was actually sold.
I don't order as often these days as I mainly order directly from just a few sites and also visit Japan multiple times per year, but DEJAPAN is still my go-to for sites like Mercari and Yahoo! Auctions. As of my most recent experience with them in July 2026, I still highly recommend them. The bigger services do not care about individual customers as they have an endless stream of new customers. I absolutely do not trust other services with the often rare and irreplaceable items that I order.
The negative reviews are largely from cheapskates and/or people who don't understand international shipping. DEJAPAN's fees were among the lowest when I started using them and probably still are, at least for more established services.
The only negative I can think of is the recent decision to pass on payment processing fees, but it is what it is and doesn't detract from the service itself. As a business owner myself, I understand that this is always a difficult decision to make.
1 juillet 2026
Avis spontané
Réponse de DEJAPAN
Hi MF,
Thank you very much for your continued support and for taking the time to share such a detailed review.
It truly means a lot to us to hear that you've trusted DEJAPAN with so many orders over the years. We're especially happy to know that our manual ordering speed and Yahoo! Auctions system have met your expectations.
We always strive to process orders as quickly and carefully as possible so our customers have the best chance of securing the items they want. We're happy to hear that our efforts have made a positive difference to your shopping experience.
We also appreciate your honest thoughts about our payment processing fee. We know the recent fee changes may not have been ideal, but we'll continue to do our best to provide high-quality service and the best possible shopping experience for all our customers.
We'll keep working hard to provide the reliable and attentive service you've come to expect from us, and we look forward to assisting you with your next purchase whenever you need us.
Thanks,
DEJAPAN
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