Dents Avis 

I ordered a pair of gloves that said it would take 10 days to arrive (because of the sales), and only the shipping cost €10. I bought it on the 28th of November, it's the 17th of December and still got nothing. This delay is unacceptable, even in during festivities. It's still on the exact same place since 8th December, and it only left their warehouse 8 working days after the purchase.
Unfortunetly, it's a gift, and now I have to buy a new one on the last days before Christmas due do their delay, and they take 0% responsibility saying "We do apologise for the inconvenience ". Well, thanks a lot.

I purchased camel cashmere gloves with a suede palmed-lining. Sounds luxurious, doesn't it? Unfortunately, this company produces nothing resembling what is featured on line. I got a cheaply made, shoddy knockoff of a cashmere/suede glove, that I would expect to find at a discount dollar store. This has pretty much been a disaster from the moment I ordered. They charged me in the wrong currency. Took a fair bit of communication to get that straight. To be fair, they issued a refund for the shipping. Then the gloves arrived, looking absolutely nothing like the gorgeous gloves featured and pictured on their site. The color, camel, was in fact a very light and unseemly beige; the suede lining, cheap and thin. I am a connoisseur of design and fashion. These do not measure up to even what the cheapest of stores would put out. I reached out to customer service. Sarah told me that in fact they had sent me the right gloves, and perhaps there was an issue with the resolution on my computer. Five different devices show exactly the same thing: I did not get the gloves I ordered! I am attaching pictures so you can see for yourself. They're now telling me to return the gloves, refusing to pay for return shipping back to London.

Customer Service were quick to respond to email query and very helpful. Product exceeded expectations (Mens Wells Nubuck).

Placed order on 1 October with assurance that “With UK Standard Delivery we aim to deliver within 3 to 5 working days”. 5 working days later and when I contacted I was told: you should have asked for expedited shipping!
Not surprised given feedback and lack of response to the complaints raised on trustpilot.
A company relying on its reputation alone and not interested at all in the customer.

Bought 2 belts one of which is woven/plaited. Worn twice now badly twisted, really disappointed as the last woven/plaited belt lasted in excess of 15 years! Customer service asked for a picture - duly sent - advised to send belt in as the damage looks to be due to wear!! Have asked us to return it for their inspection. I’m not holding my breath. Going to have a look at Dunhills.

Worst, most offensive customer service ever!

In December 2021 I ordered a pair each of knitted gloves and sheepskin mittens but when they arrived I found a tiny label hidden inside the gloves saying ‘Made in China’. I saw nothing on their web page to denote this.

As Dents promotes itself as a traditional British company with a royal warrant I found this totally misleading because they should be made in this country by British workers.

In spite of having ordered the right size, it was impossible to insert my hand in the mittens as they were far too small so I immediately packed both pairs and returned them for a refund.

Dents refunded for the gloves but refused a refund for the mittens saying I had returned them in a contaminated condition covered in white debris and stains. That was completely untrue as I had a witness to prove I had packed them in perfect condition immediately after receiving them.

Dents then sent me a photograph of a completely different pair of mittens which were stained and covered in white debris but these were not the ones which I had returned. They then offered me a half refund as a so-called goodwill gesture.

I was so insulted that I planned to use the small claims court procedure but, before doing so, I consulted the Citizens Advice Bureau who were excellent and supplied me with a pro forma letter of complaint which I sent to Dents.

Finally, after 37 emails over 11 weeks, I received a full refund.

For this company to call me a liar when I had a witness to prove that the items were returned in perfect condition is appalling.

The worst customer service I have ever experienced. Never again with Dents.

Some of the buttons on my recently purchased Dent gloves fell off and the stitching elsewhere is undoing.
I tried contacting Customer Services just to get some replacement buttons, but they wouldn't deal with me and told me I had to go back to the store where I had purchased my gloves. That's pointless, as they are not going to be able to provide new buttons.
What's happened to Customer Service? I am so disappointed as I had specifically bought Dent gloves so I could support a UK company and also get aftersales service.

Unbelievable! Ordered 3 belts, 2 ok but on the third the front part of the belt was sewn on the wrong way round so could not be worn.
It was returned for a replacement which arrived today but that was the wrong colour!

Does this company have no production or quality control checks? I received no explanation or apology and their email telling me it would be exchanged arrived after the notice to dispatch had been received. When you try and support a British enterprise what is the point when the experience is so bad?

I've only worn my Chelsea gloves a few times and there's a gaping hole in the side where the stitching has failed. Given the cost it is appalling.

Made in Czech and not England, you have to buy the super expensive ones if you want UK made.

Looks like Dents is a shadow of it's former self.

Looking for gloves, scarfs etc.. for myself and presents but I wanted to buy items not made in China and was happy to pay more. I saw a web site that said Dents products are made in the UK and Europe and this seemed to be backed up by their web site so I bought some gloves scarfs etc.. and didn't mind paying the higher prices. They came today and on opening the few items that had a made in label were made in China and the rest had no label to indicate which country they were made in so I assume China. The quality was no better than M&S. If I'd wanted M&S quality scarfs gloves etc.. made in China I would have gone to M&S and paid a lot less. They will all be going back. The hunt for quality products not made in China continues.

Dents Wikipedia entry reads:
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Heritage gloves are available in a handful of stores worldwide with a luxury price tag and should not be confused with the imported gloves sold in most stores.
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Dents advertising reads:
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Involving as many as 32 stages and taking up to eight hours to make, each hand cut, handstitched pair of gloves gets the same VIP treatment
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When I questioned Dents as to why my gloves had a label saying "Made in Poland" the girl who answered the phone couldn’t wait to say “Made in the England" only applies to our heritage range”.
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Advertising standards for the UK reads:
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Marketing communications must not mislead the consumer by omitting material information. They must not mislead by hiding material information or presenting it in an unclear, unintelligible, ambiguous or untimely manner.
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I bought 2 pair of Dents “stylish, quality gloves” and the “Scottish cashmere lining in my Polish Gloves ” fell apart with only light use (I am 74).I called them and the response to the question Your advertising claims the gloves would last for many years was “that’s only the leather part not the cashmere linings”
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It reminded me of a Morecombe & wise Christmas show when they did a sketch as follows: Ernie “I have just bought a Lada Sports car that’s faster than a Porch 911 0 to 60 Eric’s reply “yes but only once”
Morecombe and Wise were joking but sadly Dents are not.
JW

Gloves looked good and fit reasonably well but the first time I wore them in a light rain dye leeched out and stained my hands and coat. I contacted customer service to ask if this was expected and never received a response. Pretty disappointed. These were not cheap gloves and now they are destined for the bin.

Dents pretend they have an Australian website and are an Australian based business. DENTS LIE!! I bought gloves thinking I could return them within Australia. Dents lied about where they are based! The gloves were TOO SMALL for me and Dents said I had to pay for postage to the UK to return them. Dents are a LYING RIP-OFF and I will never buy from them again!!!

I think the reviews on here are a tad unfair and no doubt any slow delivery times are likely due to the impact of coronavirus on manufacturing (you will see later in this review).

Ordered the gloves less than 48 hours ago and have them in my kitchen as we speak. Beautifully packaged, beautifully made, they look and feel exquisite. The only pitfall...?

Made in China. Disappointing, but then I didnt buy them assuming they were specifically British craftsmanship. However it does make me feel a tad guilty about the Scottish sheepskin businesses I passed by for Dents. These are not cheap gloves, they should be made in Britain.. and for this they lose a star. But otherwise no complaints over the service.

Ordered gloves and was told they would be sent with express delivery and arrive on Tuesday. The day they were meant to arrive, I get an email saying there was an error with the website and my order is actually out of stock. Looking on the website now... it still says they are available.
Very poor considering the price they are asking you to pay for their product.

Worst customer service I have received in a long time.
Extremely long shipping time (3 weeks to deliver to Denmark).

Ordered two pairs to test the size and was explicitly rest assured that exchanging the second pair was "free of charge".

Following up on the same email in which I had asked about the exchange, I am then told that the "free exchange" was referring to so called "administration costs" and that shipping was at the customers own expense. Politely asking what was meant by this administration costs, I was told it referred to the "handling of exchange but not the postage costs".

Referring to "free exchange" as this administration cost rather than postage costs (which should be the only cost relevant!) and even telling me when specifically asking about costs of exchanging is borderline criminal.

Will NEVER recommend this to anyone!

Beautiful feeling gloves... but only for a short while. I bought their top of the line peccary gloves - the Hampton. They've had very little use and have been treated very gently, but the lining is already falling apart. The quality is not worth the price tag of £200+. Can't recommend them - especially if you're going to use them a lot (I didn't and they're still shot).

Stock levels a bit shocking given the size of Dents, no problems with the order other than the delivery time was a tad slow. Perhaps head on down to your local high street Dents stockist as a first call, there’s no advantage price wise to buying direct.
For me the email offering discounted gloves on the heals of my order was a marketing fail.
Overall the Dents make a better wholesaler than retailer. But the gloves from a third party seller.

First pair of gloves delivered were faulty returned and a new pair delivered this time with a massive Security Tag still attached what an Embarrassment
Was offered a meagre £6 credit for all my troubles
Would never trust them again after this disastrous experience

I bought a pair of leather gloves wich costed around €100. I ordered them and at the checkout I selected the regular delivery methode wich said 6-8 Days and was around €10. I placed the order on the 5th of October and guess what....
Its the 21th of october and stil got nothing.... very disappointing, I live in the Netherlands wich is around a 7-8Hour DRIVE to the UK. And they need more then 2 Weeks to deliver a simple package. The shipping is just terrible, products ordered from china are even faster than this...