Dermatica Avis 1 619

TrustScore 4 sur 5

3,9

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I love the quality of the tretinoin formula. I switched from Amazon pharmacy because I felt their tretinoin wasn't doing anything for me. I'm so glad I switched because Dermatica's formula works so we... Voir plus

Noté 5 sur 5 étoiles

I love the products. I am seeing results on my skin and it feels wonderful I’ve had professional responses to all of my questions. I changed some of my prescription strengths and it was an easy pr... Voir plus

Noté 1 sur 5 étoiles

Terrible customer service. Unresponsive doctors. They also do not give you a heads up before shipping your order so you have no availability to make changes before it’s shipped. You’re better off or... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Have been using my personal formula with the squalene cleanser, B5 Serum, ceramide cream moisturizer for 6 months and I am happy with the products. My fine wrinkles on my forehead are almost gone. My... Voir plus

À propos de l'entreprise

  1. Clinique dermatologique
  2. Dermatologue

Informations provenant de diverses sources externes

Expert dermatologists offering clinically proven prescription medicines to combat acne and fight ageing with next day delivery.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Dermatica is top in the market for self…

Dermatica is top in the market for self made blemishes, Ambi fade cream doesn't hold a candle to Dermatica.

27 mai 2024
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Réponse : Dermatica

We appreciate you sharing your thoughts. We're happy to hear that our product has worked well for your blemishes, especially compared to other options.

Take Care
The team at Dermatica

Noté 3 sur 5 étoiles

They make a good product and do a good…

They make a good product and do a good job of following up. They are responsive to emails.

I only wish the service offered one additional feature: An email announcement saying that a new refill is about to ship and an opportunity to delay if it's not currently needed. Without this one ends up with a lot of extra product.

20 décembre 2023
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Réponse : Dermatica

Hi Jeremy, 

Thank you for taking the time to leave us feedback. We're so pleased you're happy with your treatment!

All our patients who subscribe to marketing should receive an email letting them know their next dispatch is approaching. We've shared your insights regarding this and will use this information to help us to continuously improve the services we offer.

We’re here for you anytime; you can reach out to our friendly Customer support team via our contact form https://bit.ly/dmtcaus 

Take care,
The Team at Dermatica

Noté 5 sur 5 étoiles

Love this brand

Love this brand. I started breaking out for no reason and dermatica was able to give me a formula that helped control my acne. They also review my prescription every couple of months to make sure the ever changing needs of my skin is being met. The team is also very kind, helpful and detailed. My skin isn’t where I want to be yet but it has greatly improved. I cannot wait to see what my skin would look like a year from now.

Thank you Dermatica ❤️

23 novembre 2024
Noté 1 sur 5 étoiles

The product give me horrible results

The producto give me horrible results, the apologize and I lost my money.
They are money makers, they don't care about your concerns.

21 novembre 2024
Avis spontané
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Réponse : Dermatica

Hi Marlene,

Thank you for taking the time to leave us a review. 

We’re sorry to hear that your experience with Dermatica hasn’t been a positive one. We’d love to support you further, unfortunately we haven’t been able to locate your account details.

Please could you reach out to our Customer Care team so we can resolve this for you without delay. You can reach us by following this link:  https://bit.ly/dmtcaus   

Take care,
The Team at Dermatica

Noté 5 sur 5 étoiles

Great product and amazing customer…

Great product and amazing customer service. The tretinoin is the first product I’ve tried that genuinely improves my texture and doesn’t damage my skin barrier. Also their customer service is fantastic. If a product doesn’t work for you they will help you find one that does as quickly as possible

15 juin 2024
Noté 2 sur 5 étoiles

I have been using the cream daily

I have been using the cream daily. I have peeled but my dark spots are still there and a little lighter but are still very obvious. I think I need a different formula. I can’t seem to figure out how to send a picture. I think I need more of a bleaching formula.

5 août 2024
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Réponse : Dermatica

Hi Geraldine,

Thanks for sharing your experience with us. We're sorry to hear that your experiencing side effects with your personalized formula.

We’re sorry to hear that you’re experiencing side effects with your treatment and we’d like to help with this.

We’d like to reassure you that it's normal to experience some side effects while your skin is adjusting to new active ingredients, but there are steps you can take to help ease them. A member of our team has reached out to you in regards to this. 

Our Customer Care and Clinical teams are always on hand to help. You can reach us via our contact form: https://bit.ly/dmtcaus 

Take care,
The Team at Dermatica

Noté 5 sur 5 étoiles

Rosacea- excellent results almost immediately

Rosacea: I’m so ecstatic that I found this company. After years of suffering with Rosacea and trying so many creams, laser, diets I was told to try Ivermectin. The leading brand Soolantra is over $500 without insurance! I noticed a difference the very first morning after applying this cream. My skin is completely new in texture. I no longer need to exfoliate and my make up doesn’t sit in flakes where my skin was dry anymore. My skin has completely calmed and everyone has noticed and complimented me. It’s been about 2 months now and I still have some redness but I’m just so relieved with the results so far! I went ahead and bought the 6 months supply. My only negative is I wish the bottle was a little bigger as I tend to run out just before my next shipment. I 100% believe the rosacea is caused by an overpopulation of Demodex mites on the skin and the ivermectin kills them. These mites end up eating your collagen which is why the rosacea gets worse as you age. Also super happy they don’t add parabens. I recommend highly!

22 juillet 2024
Noté 5 sur 5 étoiles

Five stars 🌟

Dermatica has been a pleasure every step of the way. From consultation to shipping my product, everything is prompt and efficient. My skin looks better than ever!

19 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Scam! No one to contact

No one to contact. Charged my card without previous notification. Give me my money back IMMEDIATELY! I have tons of your products for months to come. FRUND IT! REFUN IT! REFUND IT! YOU WILL NEVER HEAR FROM THEM IF YOU FILL OUT THE FORM

19 août 2024
Avis spontané
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Réponse : Dermatica

Hi Sam,

Thank you for taking the time to leave us a review. We’re sorry to hear that your experience with Dermatica hasn’t been a positive one.

Our team is available to chat over the phone 8am -10pm, Monday - Sunday. Outside of these hours you can submit a query on our website and we aim to respond within 24 hours.

We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form https://bit.ly/dmtcaus

Take care,
The Team at Dermatica

Noté 2 sur 5 étoiles

Not as good as advertised

Purchased for melasma as this is advertised as being the ideal product. Did not work in the slightest. Just irritated the skin and caused spots which I never had before.

1 juin 2024
Avis spontané
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Réponse : Dermatica

Hi Kim,

Thank you for taking the time to leave us a review. We’re sorry to hear that your experience with Dermatica hasn’t been a positive one.

This is a long-term treatment, and although we should start to see more improvements at the 12-week mark, we do anticipate it taking longer than this to see significant results. To see significant visible changes in your skin, it will take some patience and persistence with your treatment plan.

Our Customer Care and Clinical teams are always on hand to help. You can reach us via our contact form: https://bit.ly/dmtcaus 

Take care,
The Team at Dermatica

Noté 1 sur 5 étoiles

No way to communicate

I specified when going through their process that I was currently using a formula with .14% tretinoin and wanted a formula that had that or a higher percentage. They came back with a formula that was less than half the dosage. There's no way to communicate with the consultants and they obviously don't bother to read anyway.

7 août 2024
Avis spontané
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Réponse : Dermatica

Hi Stella,

Thank you for taking the time to leave us a review. We’re sorry to hear that your experience with Dermatica hasn’t been a positive one. 

Our treatments are prescription medications and strengths and treatment plans are evidence based and selected for each patient on an individual basis. Strengths of ingredients chosen also reflects the need to balance the benefit delivered by the medication versus any side effects and this can be titrated up or down accordingly according to your needs.

We're sorry that you have not been able to reach us via our live channels, our team is available to chat to over the phone 8am -10pm, Monday - Sunday. Outside of these hours you can submit a query on our website and we aim to respond within 24 hours.

Our Customer Care and Clinical teams are always on hand to help. You can reach us via our contact form: https://bit.ly/dmtcaus

We’ve reached out for more information so we can investigate.

Take care,
The Team at Dermatica

Noté 1 sur 5 étoiles

READ THE FINE PRINT! I AM LOCKED IN WITH PRODUCTS THEY ADMITTED ARE INEFFECTIVE FOR 6 MONTHS BECAUSE I PRE PAID - THEY SAID IT WON'T WORK BUT I CAN'T CANCEL!!!!!

Signed up and pre paid for 6 months as the consultant advised they could help with my rosacea.
At the next consultation I said I haven't seen any improvement and shared photos. This time the consultant came back and said that she could see that my skin required treatment by a dermatologist as there were broken skin vessels which would not be improvement by the products. OK I thought, I will just cancel and go see a dermatologist instead. NO!! She then went on to advise me that because I had chosen to prepay for 6 months, I was unable to cancel. So I am still receiving products which Dermatica themselves have admitted will not improve my skin. It is in the contract so read fine print if you dare to use this company.... I wouldn't bother ever again this has not improved my skin and cost a small fortune. Bitter every time I receive a product that does not work in the post until my pre paid subscription runs out. This is a scammy company with bad customer service, I should have known because they have so many people pushing this company all over YouTube.

27 juillet 2024
Avis spontané
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Réponse : Dermatica

Hi Emma,

Thanks for sharing your experience with us.

I'm sorry to hear this has been less than positive for you. As you've said, when using a payment plan, it can't be cancelled once the first order has been shipped.

We'd love to discuss your case further with you to see if we can find a more satisfactory outcome. 

Our Customer Care and Clinical teams are always on hand to help. You can reach us via our contact form: https://bit.ly/dmtcahelp  

Take care,
The Team at Dermatica

Noté 1 sur 5 étoiles

Poor service

I ordered the tretinoin cream in March and they require you to set up a subscription to get the introductory offer. I work remotely and travel so I can't always predict what address I'll be at. They fill and ship orders without sending en email reminder a few days before to allow you to make changes before charging and shipping product. In today's day and age many people are digital nomads and a common strategy for many companies is to set up a subscription. It's a simple email automation to send an email out a few days before to remind customers and allow them to make a change before it happens. When I contacted the them immediately after receiving the email that my order was filled and shipped, they refused to refund the product saying I didn't manage my subscription. My point is that it's hard to remember subscriptions when so many companies these days require you to set them up. The other companies I use with subscriptions send me email reminders to give me a chance to change the date, address or extend the time if I still have product. With so many choices out there like Musely, Curology, Apostrophe etc I won't order from them again since they refused to refund and don't seem to understand that things change / come up over the course of months and a simple email automation reminder could avoid this. I would recommend any of the other skincare companies I mentioned as I have used their creams and they are just as good. Tretinoin cream is not a unique thing and when a company refuses to help you when they don't send out reminders there's no reason to stay. The also use usps first class mail and their cream takes longer than everyone else's to arrive.

2 juillet 2024
Avis spontané
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Réponse : Dermatica

Hi Lucy,

Thank you for taking the time to leave us a review. We’re sorry to hear that your experience with Dermatica hasn’t been a positive one. After an order containing our personalized formula is dispatched, our pharmacy cannot accept any returns of the medication. We recommend disposing of any unwanted formula at your local pharmacy. However, a member of our dermatology team will be in touch soon regarding your request for a full refund.

We've passed your feeback regarding reminder emails to the relevant team for this to be taken into consideration. 

Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp We are always here to help! 

Take care  
The team at Dermatica

Noté 3 sur 5 étoiles

Ingredients list not known

The principle of the idea is great and simple enough to address skin concerns. I ended up not ordering as I got to the stage of payment without knowing what the composition of the formula I was getting was and therefore not good enough for me. Will never put anything in my face without knowing the ingredients list. Wish there was more clarity before purchasing.

23 avril 2024
Avis spontané
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Réponse : Dermatica

Hello Diana 

Thank you so much for your feedback, 

As these are personalised products we would be unable to notify a patient of the formula prior to a review from a registered clinician. 

We take the payment details as part of the consultation process so that you add all your information in one go. However, the payment is only taken at the point your treatment is approved. 

Therefore once you get the treatment recommendation from the clinical team you can at this point request the ingredient list to decide whether you would like to proceed or not. 

Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp

We are always here to help!

Take care 
The team at Dermatica

Noté 5 sur 5 étoiles

It works!

I am a Dermatica ambassador and have been since September 2023. My aging personalized formula has helped my skin stay clearer, brighter and diminished some of my fine lines. I rarely stick with a skincare product for this length of time but I no longer use any other retinoid products because my skin hasn't improved with them like it does with this product.

24 novembre 2023

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