I love the quality of the tretinoin formula. I switched from Amazon pharmacy because I felt their tretinoin wasn't doing anything for me. I'm so glad I switched because Dermatica's formula works so we... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I love the products. I am seeing results on my skin and it feels wonderful I’ve had professional responses to all of my questions. I changed some of my prescription strengths and it was an easy pr... Voir plus
Terrible customer service. Unresponsive doctors. They also do not give you a heads up before shipping your order so you have no availability to make changes before it’s shipped. You’re better off or... Voir plus
L'entreprise a répondu
Have been using my personal formula with the squalene cleanser, B5 Serum, ceramide cream moisturizer for 6 months and I am happy with the products. My fine wrinkles on my forehead are almost gone. My... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Expert dermatologists offering clinically proven prescription medicines to combat acne and fight ageing with next day delivery.
Coordonnées de contact
Royaume-Uni
- dermatica.com
3,9
Bien
2 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
There is a delay in getting the…
There is a delay in getting the products. I am being asked to review and I don't even know what I am getting or when I am getting it.
28 novembre 2022
Réponse : Dermatica
Hello Stephanie
Thank you for taking the time to share insights of your experience so far. At this stage we just ask for a review of the consultation process itself, although we hope that you are able to come back and review your treatment once you have seen results.
Within your Dermatica account you can see your current treatment and treatment plan along with details of when the last treatment was dispatched or when the next dispatch will be. All orders are dispatched via USPS First Class, which normally arrives within 1-3 working days but can take up to 5 working days. However, despite our best efforts to deliver your parcel on time, sometimes USPS experience problems with their deliveries, they have advised us that deliveries may take up to 10 working days. Please kindly let us know if you have not received it after this time, so we can continue to assist you further.
We look forward to supporting you further to achieve your skin goals! Should you require any assistance regarding your treatment with us, you can reach out to our friendly Customer Care team via our contact form: https://bit.ly/dmtcahelp
We are always here to help
Take care
The team at Dermatica
Wonderful service !
25 novembre 2022
Réponse : Dermatica
Hello Mario
Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
The bottle you guys made for me is a miracle in a bottle
The bottle you guys made for me is helping my skin so much....I have roscaea and it's always red and then I get the pustles......they itch and burn and then I get more and more but within less than a week my skin has already looked so much better....I can actually wear a lil makeup now....thank you so much and will be purchasing more.....it has really boosted my confidence as I didn't want to leave the house....thank you for what you're doing to help people....
21 novembre 2022
Réponse : Dermatica
Hello Erin
Thank you so much for taking the time to share your experience at Dermatica. Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. We look forward to continuing to support you to achieve your skin goals!
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
I can see it from the Thai lady was on…
I can see it from the Thai lady was on the YouTube has been told to a lot of people and her face was improving.
I was happy to see your replied to me about the cream ingredients and all.
I’m looking forward to seeing the change of my face . I have a such a good experience with you.
Thanks
25 novembre 2022
Réponse : Dermatica
Helo Weeraya
Thank you so much for taking the time to provide insights of your experience. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers.
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Very fast replies from everyone
Very fast replies from everyone. Professional and friendly :)
22 novembre 2022
Réponse : Dermatica
Hello Debbie
Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Réponse : Dermatica
Hello Karla
Thank you so much for taking the time to provide insights of your experience. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers.
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Great consultation
I’m very pleased with the effectiveness and professionalism with the consultation. Its as the dermatologist can read my mind and prescribed exactly what I had hoped for - Tretinoin and Niacinamide starting from a lower strength 0.015 and gradually increased to ensure my sensitive skin’s adaptation and prevent irritation:) Couldn’t be happier and will be waiting for my dermatica to arrive to start the program/treatments. Thank you so much!
18 novembre 2022
Réponse : Dermatica
Hello Lily
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Fabulous products
I love the product and the company is dependable and easy to reach. Thanks for a great job and great products.
17 novembre 2022
Réponse : Dermatica
Hello Lolly
Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
It was easy and takes all the guess…
It was easy and takes all the guess work out for me. No more 14 steps and getting no where with my melasma.
14 novembre 2022
Réponse : Dermatica
Hello Trisha
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Réponse : Dermatica
Hello Lindsey
Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
The products are very nice
The products are very nice, but the Dermatica team does not check in very often with me to see how things are going. As well, there are only two items in the formula as compared to Agency which puts 4 active ingredients in their formula.
1 octobre 2022
Réponse : Dermatica
Hello There
We are grateful that you took the time out to leave us a review. Your insights help us to improve service for everyone.
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
So far I’m confident with the…
So far I’m confident with the consultation and the ingredients that they made, hopefully my years of spending too much searching for a good results ragarding my black spots will put to an end.
12 novembre 2022
Réponse : Dermatica
Hello Mary
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to continuing to support you to achieve your skin goals!
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
So far so good.
11 novembre 2022
Réponse : Dermatica
Hello Anthony
Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Réponse : Dermatica
Hello Cheri
Thank you so much for taking the time to share your experience at Dermatica. Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. We look forward to continuing to support you to achieve your skin goals!
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
I like how quick the response was and…
I like how quick the response was and the comfort of having a professional. However, I didn't really feel like all of my concerns were fully addressed, just the major one. And the email response, though very informative, felt a little generic.
10 novembre 2022
Réponse : Dermatica
Hi Andrea,
Thanks for your review and sharing your insights, we really appreciate it. While our treatments are tailored to you based on your consultation, it sounds like your experience with Dermatica is not what you were expecting and we’re happy to see how we can help.
We are sorry to hear that you feel as though all of your concerns weren't addressed. When our clinical team review your consultation they try to offer the best treatment plan for you at the time. We would also like to advise we can only treat one concern at a time however some of out treatments contain ingredients that target multiple concerns simultaneously.
When we reach out to your regarding your treatment plan we try to inform you in depth which we hope answers all of your questions. We apologise if this did come across as generic as we pride ourselves on providing the best possible service, we however thank you for you feedback which really helps understand if anything needs to be addressed.
We are happy to review your treatment plan for you if you could please contact our customer service department on help@dermatica.co.uk (mailto:help@dermatica.co.uk) for further assistance.
Take Care
The Dermatica team
Great Dermatoligist Doctor
Presonally I liked the way they make question about your overall health ..for example any past reactions to face creams..what type of skin do you have.....Anything that will help them know so that the fomula can be done according to your needs...I really am Faithful that this cream will be helping me out...Thanks Dermatica ..we will be keeping in touch..
9 novembre 2022
Réponse : Dermatica
Hello Josefina
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
The process it easy to follow
The process it easy to follow. Follow-up questions were asked about the current products I use to make sure my formula would meet my needs without being an issue. It was very thorough.
4 novembre 2022
Réponse : Dermatica
Hello Vicky
Thank you so much for taking the time to share your experience at Dermatica. Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. We look forward to continuing to support you to achieve your skin goals!
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
I received great communication…
I received great communication immediately. Putting in a request for a consultation was easier than posting on social media. They reached out for additional questions to make sure my treatment plan was what I needed. First month is free, just pay shipping. I’m thinking this is gonna be much easier than a traditional dermatologist and I love that my topical treatment is compounded so I can ditch adding niacinamide separately in my routine.
6 novembre 2022
Réponse : Dermatica
Hello Amy
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
Easy!
Everything was handled with ease and my consultation was quick and exactly what I was looking for.
3 novembre 2022
Réponse : Dermatica
Hello Adrienne
Thank you so much for taking the time to share your experience at Dermatica. Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. We look forward to continuing to support you to achieve your skin goals!
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
The product is fantastic
The product is fantastic, I can see the results in only a few months, and as well the customer service.
2 novembre 2022
Avis spontané
Réponse : Dermatica
Hello
Thank you so much for taking the time to share your experience at Dermatica. Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. We look forward to continuing to support you to achieve your skin goals!
We’re here for you anytime and you can reach out to our friendly Customer support team via our contact form: https://bit.ly/dmtcahelp
Take care,
The Team at Dermatica
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