Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Buyer Beware. Placed my first & LAST order w/ Dermavenue about a month ago, paying add'l for fast shipping. I did Not get my order on a fast track & to date have never received all ordered items. I've... Voir plus

Noté 1 sur 5 étoiles

I ordered SkinMedica HA5 Hydra Collagen Hydrator and didn’t open it until a few weeks after delivery, as I was still using my old product. Upon using it, I noticed a very unpleasant smell and develope... Voir plus

Noté 1 sur 5 étoiles

I had been ordering Neocutis from Dermavenue for several years. Recently the day moisturizer has dramatically changed. While it use to be rather thin and easy to apply, it is now thick and stains yo... Voir plus

Noté 2 sur 5 étoiles

It is very hard to navigate on this website. Too many pop ups and as you try to type something in the search bar, pop ups interrupt the experience and you end up clicking on something else. Also the s... Voir plus

À propos de l'entreprise

  1. Fournisseur de produits de beauté
  2. aussi dans
  3. Boutique de santé et beauté
  4. Clinique dermatologique
  5. Magasin de cosmétiques
  6. Magasin de produits de beauté

Écrit par l'entreprise

We sell online high quality, top of the line skincare and make up with physician grade ingredients. Brands such as Obagi, Neocutis, SkinMedica, iS Clinical and many more. We offer these skincare products online at a discounted rate.


Coordonnées de contact

1,9

Bas

TrustScore 2 sur 5

434 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

1,9

Tous les avis

(434)

5 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Hope I like it

Ordering was quick. I did have some trouble putting in my card digits. But I will let you know how it works when I receive it.

24 avril 2021
Noté 5 sur 5 étoiles

I have been buying with Dermavenue for…

I have been buying with Dermavenue for a few months already.

I couldn’t be more happy.
Their customer service is outstanding and I receive my products very fast. Also their prices are better than other online stores and since I became their customer I always receive emails with discounts and gifts.

22 avril 2021
Noté 1 sur 5 étoiles

Respond

Respond! I made and order on the 8th and 16th, it is now the 21st and still no word on either order yet the money has been withdrawn from my account. I have been trying to get ahold of someone to fix this issue and tell me what happened to my order. And no response.

21 avril 2021
Logo de Dermavenue

Réponse de Dermavenue

Hello Kelly, I see both your orders have been delivered in April. Sorry for the late shipment regarding your first order.

Please chat in live or give us a call if you any questions.

Thank you,

DermAvenue

Noté 1 sur 5 étoiles

expires in 7 months

Finally I received my order today. I had ordered two items. Hydra 5 B-Complex Cellex-C Enhancer with expiration date 2023- 07 where as Professional formulation for Cellex-C Advanced- C Serum is 2021-12. I am disappointed that it expires in less than 8 months. I will contact customer service to either refund or replace it with a longer expiration date .

21 avril 2021
Logo de Dermavenue

Réponse de Dermavenue

Hi Punita, we have been trying to contact you regarding your concerns. These products should last you 2-3 months if used in the recommended fashion. Please give us a call or chat live and we can rectify any concerns you may have. Or reply to our email.

Thank you,

DermAvenue

Noté 2 sur 5 étoiles

Where is my order

Where is my order? I paid for 1-2 day shipping and 3 days later you haven't even sent it out.

10 avril 2021
Logo de Dermavenue

Réponse de Dermavenue

Sandra, we accidently sent your order via DHL Express and not FEDEX 2nd day as you had requested. Your order is do to arrive tomorrow, but we will go ahead and refund your shipping fee and send you a Free $78 Neocutis product for your troubles. We hope to keep you as a loyal customers.

Noté 1 sur 5 étoiles

I never received the product

I never received the product. It was out of stock so my order was canceled with no date for reorder. They did refund my money

9 avril 2021
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Réponse de Dermavenue

Your order was indeed refunded the same day that we canceled. It takes 48hrs for any bank to return the credit to your account. We apologize for any confusion.

Noté 5 sur 5 étoiles

Love the variety of products

Love the variety of products, the ease of navigating the site and the ordering, the many special discounts, and the quick delivery of the products! It’s the best place to order all the beauty products you use!

9 avril 2021
Noté 1 sur 5 étoiles

I ordered my product on March 11th and…

I ordered my product on March 11th and still haven’t received my items as of April 7th. I calledl the company twice and was told they would let me know when they would resend and I have yet to hear from anyone. Frustrated and tired of chasing down my order!

8 avril 2021
Logo de Dermavenue

Réponse de Dermavenue

Hello Kelly,

We sent you an email last week regarding your order. It was lost in transit unfortunately and we have resent your package along with a free gift. Your order should be arriving today along with the free gift. Please check your email as well as there is a special coupon code for you inside for you.

again we apologies for the delay on the shipment.

DermAvenue

Noté 2 sur 5 étoiles

It is very hard to navigate on the website

It is very hard to navigate on this website. Too many pop ups and as you try to type something in the search bar, pop ups interrupt the experience and you end up clicking on something else. Also the sold out products don’t show as sold out in the search result, and when you click on it, you learn that the product is out of stock. It needs some work regarding user experience.

5 avril 2021

L’expérience Trustpilot

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