saaeaw Avis 

Réponse de saaeaw

13 déc. 2023

Hello Glenn,

We appreciate your feedback, and we sincerely apologize for any inconvenience you've faced. We want to address your concerns and provide clarification.

Upon reviewing our records, it seems that we did not receive any emails from you. We apologize if there was any issue with our communication channels. We are here to assist you and want to ensure that you have the best experience with our service.

Regarding your Dewalt parts order, we've checked the status, and it has been shipped with Aramex Australia. Here is your tracking number: U90005664712. Your package is scheduled to arrive within 2-3 days from the time of our response.

If, for any reason, you still do not receive your order, please don't hesitate to reach out to us. We are more than happy to assist you further, whether it be with tracking information or processing a refund. Your satisfaction is our priority, and we want to make sure you have a positive experience with us.

Thank you for your understanding, and we look forward to resolving this matter promptly.

Best regards,

Réponse de saaeaw

13 déc. 2023

Hello Dave,

We sincerely apologize for the inconvenience you've experienced with your order. We want to clarify that your order for Castrol car oil was canceled due to the high demand during our last Black Friday sale, resulting in the item being out of stock.

We would like to assure you that your credit card was not charged for this order, and the funds were returned to your bank account at the time of the cancellation. We understand the frustration caused by this situation, and we're committed to resolving it for you.

To expedite the resolution process and ensure your satisfaction, we invite you to reply to this message with any specific concerns or questions you may have. We are here to assist you in public, and your feedback is invaluable in helping us improve our services.

Thank you for your understanding, and we look forward to addressing your concerns promptly.

Best regards,

Réponse de saaeaw

6 déc. 2023

Dear John,

I hope this email finds you well. We appreciate your feedback and the opportunity to address any concerns you may have regarding your recent purchase from Devaro.

Upon reviewing our records, we observed that an order was indeed placed with us on November 8, 2023, for the Bosch 18 V Cordless Lawn Grass Line Trimmer Whipper Snipper Without Battery 26 cm. We are pleased to confirm that the item was dispatched promptly, and we provided you with the corresponding tracking number.

Australia Post
3698W239225201002010909

According to our records, the tracking information indicates that the item was successfully delivered on Friday, November 17, at 5:18 pm. We understand that you mentioned a "Date of experience: November 14, 2023," which seems to be inconsistent with our delivery information. This discrepancy leads us to believe that there may be a misunderstanding or confusion with another store.

It appears that you referenced a product called "Jardoure" in your feedback. However, we would like to clarify that we do not offer this product in our inventory. It is possible that you may have inadvertently confused our store with another. We are more than willing to assist you in resolving this matter to ensure your satisfaction.

To proceed with the resolution, we kindly request that you reach out to our customer service team at cs@devaro.com.au. Additionally, please provide us with a photograph of the received package and the shipping label for further investigation. This will help us identify any discrepancies and expedite the resolution process.

At Devaro, customer satisfaction is our top priority, and we are committed to resolving any issues promptly. Our customer service team is ready to assist you and ensure that you receive the correct product or find an appropriate solution.

Thank you for bringing this matter to our attention, and we appreciate your cooperation in resolving it. We look forward to assisting you further and ensuring that you have a positive experience with our products and services.

Best regards,

Anica D
Customer Service Team

Réponse de saaeaw

28 nov. 2023

Dear Customer,

We sincerely apologize for the inconvenience you're experiencing. We understand the frustration of not receiving your purchase yet.

We'd like to assure you that your item has been shipped, and here are your tracking details:

Courier: Couriers Please
Tracking Number: CPB1TWT4124490

We are aware that your order has not yet arrived, and it is scheduled to be delivered on Thursday 30 November. We kindly request your patience until that date. However, if the item still does not arrive, please do not hesitate to contact us.

Your satisfaction is our top priority, and we're here to assist you in any way we can.

Thank you for your understanding.

Best regards,