Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I’ve sent cream teas to friends and family on several occasions and they and I have been delighted with the service and the product. They arrive on the selected dates and the scones, jam, cream and ot... Voir plus

Noté 5 sur 5 étoiles

My daughter loved her cream tea food parcel, especially the fluffy scones and now keeps dropping hints for more. The order and delivery process was simple and I will definately be ordering more for he... Voir plus

Noté 5 sur 5 étoiles

Regularly order a cream tea from Devon Heaven. Scones are always fresh , the strawberry jam is especially delicious . All the little extras especially the teoni shortbread biscuits are there to snack... Voir plus

Noté 5 sur 5 étoiles

I ordered 2_cream tea hampers and a pasty and cream tea hamper for my family, they said it was absolutely delicious,all arrived on time and were well worth the money.It was so easy to order online... Voir plus

À propos de l'entreprise

  1. Aliments, boissons & tabac

Informations provenant de diverses sources externes

Taste of the West Gold winning Devon hampers and cream teas by post. 100% local food with free UK delivery. 700+ 5 star review.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Unbeatable successful gift

Whenever I am looking for a present I know will be guaranteed a success, I choose a Devon Heaven cream tea in one form or another.
They are all superb but I prefer the ones with just the scones, jam and cream. The scones are unbeatable; light, perfect and keep well if necessary. The jam is absolutely full of strawberries, and the cream is far nicer than the other, more commonly available make.
I wish I lived nearer in order to just pop in and have the cream tea more often!

13 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Bought as a valentines gift for my…

Bought as a valentines gift for my other half and it was so delicious and very good value. Scones were perfect and I especially liked the strawberry shortbreads! I would highly recommend and will order again in the near future.

14 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Lovely box of goodies

I purchased this box for my husband and I must say everything inside was really well presented and tasted amazing. I have bought a few of these boxes for various family members and everyone said how amazing they are and taste lovely

13 février 2026
Avis spontané
Noté 5 sur 5 étoiles

The website was very easy to navigate…

The website was very easy to navigate and the only problem for me, positive, was the choice. I was spoilt for choice.It was a birthday gift and recipient was delighted with her present. She said "I'm not going to share this hahaha". It was a great gift with two small bottles of Prosecco all delivered on the correct date. I will definitely use your company again.

13 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Great as a gift

I have ordered several afternoon tea hampers as gifts for friends and they have always been really well received and I have been told they are delicious. And the scones look huge and yummy

9 février 2026
Avis spontané
Noté 5 sur 5 étoiles

As the knock on the door came

As the knock on the door came , our son gave a smile , he knew what a surprise for my birthday.
I knew it was tasty day when he closed the door
He has had many before .
He told us it was great and different items to taste loved it contained , great cheese as well ..

4 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Amazing hampers

As I don’t live close to my Mum and can’t just nip and have afternoon tea, it’s nice to have the option of the hampers to treat her, even when it’s not a birthday…they’re always fresh and plenty for her to share with my Dad

5 février 2026
Avis spontané
Noté 1 sur 5 étoiles

Poor customer service following a three day delay on delivery of fresh scones

Poor customer service following a three day delayed delivery of freshly baked scones! Wish I'd read the other one star reviews as many others have had the same thing happen.

I bought the prosecco cream tea for my best friend's birthday, with nominated delivery on a Friday. Something went wrong with the DHL delivery and it not only missed the Friday delivery slot but wasn't delivered until Monday, despite Saturday being a delivery date available on the Devon Heaven website. This meant that both the surprise and quality of the gift was completely ruined.

I contacted the company the day after the missed delivery explaining my disappointment and they replied promptly although the email stated the scones would be "perfectly safe to consume" (safe, maybe, but not fresh) and to contact them again once delivery took place.

I contacted them again yesterday and, despite the fact they must have recompense with DHL, they said they were "unable" to offer a refund on my order. Why? They said they wanted to put things right and offered for extra scones to be sent, but what's the point when the birthday has been missed? Why not just offer me the refund I should have been given and keep a customer, especially when they should be getting something back from DHL? It's even more disappointing now that I can see others have been offered refunds for delayed deliveries according to reviews on here. Why am I a less important customer?

Really poor service.

30 janvier 2026
Avis spontané
Logo de Devon Heaven

Réponse de Devon Heaven

Thank you for your feedback. While we do clearly state on our website that next day delivery is not guaranteed and that delays with couriers can occasionally occur, I completely understand that this doesn’t make up for a missed birthday gift. For that reason we arranged for the scones and cream to be replaced, and the other items in the box have a longer shelf life so they would still be at their best on arrival. We’re sorry that our resolution hasn’t met your expectations on this occasion, but we do appreciate your feedback and will continue to review our service and delivery partners to avoid situations like this wherever possible in future.

Noté 5 sur 5 étoiles

Afternoon Tea for One

The Afternoon Tea for One was delicious, the contents were very generous, it arrived exactly when I was told it would, (Christmas Eve, am) and was in excellent condition. It made a lovely start to my Christmas, when my lovely dog and I were on our own.
If there is someone alone, who needs cheering up, I would thoroughly recommend Devon Heaven's Cream Tea for One, and I am certain that their other Cream Tea Hampers will be of equal quality.

24 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Not happy

On reading the reviews decided to go with this company. Ordered a hamper for my disabled mother, and requested a specific day for delivery. Which was today ( Tuesday ). Had an update in the morning letting me know that the hamper was now on the van and out for delivery, which would arrive between 17.30.to 19.30. At 17.51 I recieved an email letting me know my mother's package was now back at the depot waiting for delivery. Not at all happy. And wouldn't want my elderly mother eating any of the goods that has spent another day travelling around the county. UPDATE. Recieved an email stating the parcel was now back out for delivery again. Only after following the parcel all day, at 17.30.pm parcel was still on its way. By 18.01 parcel was now back at the delivery depot. What the he'll is going on with this delivery. Will now request a refund as goods are now not fit for purpose. Order no: 248957. REFUNDED NOW. THANKYOU

16 décembre 2025
Avis spontané
Logo de Devon Heaven

Réponse de Devon Heaven

Thank you for your message. I completely understand your frustration with the repeated delivery delays and I’m very sorry for the inconvenience this has caused, especially given the importance of the hamper for your mother.

I have now processed a full refund for your order. Unfortunately, the issues you experienced were due to DHL, who have struggled with reliability during this peak season. While we do our best to ensure parcels arrive on the requested date, once they are with the courier we are dependent on their service.

We are actively reviewing our delivery partners to improve reliability going forward, as we fully appreciate how important timely deliveries are to our customers.

As we have resolved this with a full refund, we would kindly ask if you might consider updating your Trustpilot review to reflect the outcome. Reviews are very important to us, and your updated experience would help others see that we do take care of our customers when things go wrong.

Thank you again for your feedback as it helps us improve, and we’re truly sorry for the disruption you’ve experienced.

Noté 1 sur 5 étoiles

Not great at all

Well after seeing all the great reviews on Trustpilot I purchased two afternoon teas for Christmas gifts. They where supposed to have arrived last sat. 13,th. Well nothing arrived and I have now left 4 emails as you can not get through on the phone. So if I could get through yo anyone I would like my money back. Maybe I'm just unlucky.

15 décembre 2025
Avis spontané
Logo de Devon Heaven

Réponse de Devon Heaven

We are really sorry your gifts didn’t arrive when they should have. We can understand how disappointing that must be, especially at Christmas. We’ve had courier delays this season and I can see how that’s let you down.

We’ve already responded to your email directly so we can resolve this with you, and we’ll continue to support you until it’s sorted.

Noté 5 sur 5 étoiles

Devon Heaven does exactly what it says…

Devon Heaven does exactly what it says on the hamper - the order process is straightforward, the hamper arrives on time and the food and provisions are excellent. I wouldn't use any other hamper company.

1 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

A fabulous tasty gift

We had a hamper sent us as a gift & we’re well impressed with the quality & freshness of the contents. These included scones, fruit cake, apple & jam slice, cream, jam, fudge and tea bags.

They were well packed & cream was in a refrigerated pack & was still edible after 5 days!

A fabulous afternoon tea experience. We will definitely use Devon Heaven for future gift packs.

24 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Perfect Anniversary Gift

It was easy to order the cream tea for my parents’ wedding anniversary. It arrived exactly when it was due and I was kept I. the loop . My Dad said the scones were the best he’s ever had…. and he’s had a few !!
Thank you !

13 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

A Heaven-Sent Gift for My Mum!⭐⭐⭐⭐⭐…

A Heaven-Sent Gift for My Mum!⭐⭐⭐⭐⭐ Outstanding Service and Quality ordered a cream tea hamper from Devon Heaven as a surprise for my mother, who lives in Devon but recently had a bad fall and broken her shoulder. As I couldn't be there in person, I wanted to send a local, indulgent treat to lift her spirits—and I honestly couldn't have chosen a better company.From my perspective as the sender, the service was flawless. The ordering process was smooth, and knowing I was sending her something truly local made the gift feel so much more personal.The feedback from my mother was that the hamper was beautifully presented. When you're recovering and struggling with movement, a little bit of luxury and effort in packaging makes a huge difference, and Devon Heaven clearly excels at presentation.Most importantly, the food was delicious! The scones were incredibly fresh, and the clotted cream and jam were the perfect high-quality Devon treats.This wasn't just a delivery; it was a perfect, comforting gift that arrived exactly when it was needed. Thank you, Devon Heaven, for delivering sunshine and deliciousness right to her door. I highly recommend you to anyone looking to send a quality gift to a loved one in the South West!

12 septembre 2025
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus