Decent Service, Underwhelming Product
Positive points:
Fast shipping.
Easy return process and fairly quick refund.
Negative points:
- During the return process, BRT courier picked up the chair, but the seller initially denied arranging the pickup, causing stress and confusion. In the end, the courier was correct, but communication was poor.
- The Diablo X Eye 2.0 chair is advertised as comfortable ("Soft Black") and breathable. In reality, the seat is very hard and becomes uncomfortable after a short time. The fabric is not truly breathable: even in April with mild temperatures, you sweat easily.
- The material feels more like a type of alcantara or a fabric blend, not the breathable gaming fabric as advertised.
- Assembly was difficult: many screws (2 on each side of the backrest and about 6 under the seat) were pre-tightened to avoid losing them during transport, but removing them was very hard and tiring. Reinstalling them after positioning the backrest and support also required considerable effort.
- Disassembling the chair for the return was even harder, especially detaching the mechanism under the seat.
- Quality issues: the left armrest wouldn't lock properly, and the side stitching on the backrest was crooked. The seat already showed typical alcantara marks, ruining the "new product" appearance.
28 avril 2025
Avis spontané