They are frauds. Firstly they guaranteed on call that the flight fare will be £1695 and while being on call asked me to read the email and check names and pay through link. On questioning them about f... Voir plus
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Alfred is very helpful and have patience to go through all the possible flight and at the end our conversation he managed to resolved the issue. He has a good customer service attitude. Please look f... Voir plus
Just to update. From Saturday 26th September the 874 was pending.. Barclays cannot do anything untill it stops pending. I ceased all communication from 28th September, after this company offered a ref... Voir plus
Nikki Hayes is an exceptional member of your company , she's been so exacting in her role as travel advisor/ agent. It's a professional delight every time we communicate about my trip, thankyou Galaxy... Voir plus
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Robert was extremly helpful in my…
Robert was extremly helpful in my booking procces
Excellent service by Ryan
Excellent service by Ryan, very helpful and understanding
Stanley was a great help & sorted my…
Stanley was a great help & sorted my flight with no problem.
BEWARE,THESE GUYS ARE CHEATERS
BEWARE,THESE GUYS ARE CHEATERS. stay away from these unprofessional cheaters , all they want is to stitch u up and get ur money.
Beware of Cheaters & Scammers
They are frauds. Firstly they guaranteed on call that the flight fare will be £1695 and while being on call asked me to read the email and check names and pay through link. On questioning them about final fare price £3174 Mr. Robert Matthews informed that its fare price however booking from them gives us discounted rate to pay £1695. And he repeated asked to go ahead with the payment so I can't read the email properly. Then they asked us to pay more £1479 which we refused and asked for refund but for that too they asked us to give them 5 star review for refunding £1245 and charged us £450 for cancellation unreasonably . The bank couldn't support us as in their email terms were mentioned and they played it well . Please don't buy tickets from them and be cautious of Dial4uflights scamming.
Cheater and Scammer.
WARNING – AVOID THIS COMPANY AT ALL COSTS!
In my experience, this company’s booking practices have been absolutely disgraceful and deeply concerning. I strongly believe other customers need to be warned about what happened to me.
The agents I dealt with, including people using the names Robert Matthews, Steve Davies and Mike, offered what appeared to be a discounted flight deal and pressured us to make the payment. However, once the payment had been made, the story suddenly changed. We received another email claiming that the amount paid was only a deposit and that the remaining balance had to be paid in full within just three days. We were also told that failure to pay within this timeframe would result in losing our money.
This is completely unacceptable. The payment terms should be made crystal clear before a customer parts with their hard-earned money, not sprung on them afterwards. The entire experience has left me feeling misled, pressured and extremely frustrated.
I have serious concerns about the transparency of this company’s business practices and the way its agents handle bookings. I also question whether the names provided by the agents are genuine, although I cannot independently verify their identities.
My advice is simple: BE EXTREMELY CAREFUL BEFORE BOOKING WITH THIS COMPANY. Do not rely on a verbal promise or an attractive discount. Get the full price, deposit conditions, payment deadlines and cancellation terms in writing before making any payment.
Based on my experience, I would not recommend this company to anyone. Customers deserve honesty, transparency and professional service — not unexpected demands and the threat of losing their money.
STAY ALERT, READ EVERYTHING CAREFULLY AND THINK TWICE BEFORE HANDING OVER YOUR MONEY!
Nailson Thank you for your excellent…
Nailson Thank you for your excellent service. We look forward to working with you again in the future.
** DON'T GET IN TRAP WITH A LOW QUOTE**
** DON'T GET IN TRAP WITH A LOW QUOTE**
They never say over the phone that they are giving a quote of only the "holding price". While the document they sent over email clearly says it is a "holding price" and you have to pay extra money (in my case, it was £1500) once you pay the holding price.
This is a clear case of doing fraud. Luckily, my transaction was declined by my credit card company and I was saved.
They force you over the phone to make the payment immediately and don't give you enough time to read the email fully. They are thieves.
NEVER Again
NEVER Again will my partner or i use use this company, misleading and untrust worthy.
My partner speak to Yana, and my parnter put the call on loud speaker, so we make sure we were both hearing it all clearly .
Yana was helpful throughout the call but at no times during the numerous calls, did she say anything about the money we were paying for the flight was a "holding fee".
We asked the prices of the flights to be sure and at no point during the calls were we told this wasn't the full amount.
We had looked at camparsion sites where the flights were more, so and asked this company to match it, which was £545, which we believed they were doing after speaking with Yana.
Once we called the company again a few times, 4/5th calls
Where we were informed, that there's a holding fee mentioned in the emai, our mistake we didn't fully read the email.
We we're told we could still have the tickets but we had to pay the rest of the money, which was double the two flights put together.
We felt in a bind, to either pay the full amount or loose money.
We opted to loose money, as there "IS no way",
would I book anything through them ever ever again,Never.
The "Offer as they say was to good to be true", to our detriment we found out the hard way.
So when I say be warned as our experience with this company was "Appalling", is honestly a understatement.
Phoned by Nelson who talked me through…
Phoned by Nelson who talked me through the process, I was sent several what’s app messages to check prices , I questioned the total amount due and questioned this as it was double what I thought the cost was . I was told the discount hadn’t been applied to this amount so proceeded . Big mistake! Only to find out this was a holding fee .(not made clear at first call) as I had paid this but was told to late to cancel . this flight could have been purchased for half what I paid . I wouldn’t recommend this company or service to anyone . Definitely been had so watch out.
I had cancelled the exact same flight with same company for less than half what I ended up paying and have the proof on my qatar app . As it’s still pending refund. The reason i cancelled was I was in two minds if I was going or not . Should have not been so indecisive and I’d saved money.
Alfred is very helpful
Alfred is very helpful and have patience to go through all the possible flight and at the end our conversation he managed to resolved the issue. He has a good customer service attitude. Please look for when you call them and he will help you every possible he can
A true professional supportive assistant.
Nelson dealt with my request for a flight from Rio to Manchester in the UK. He found me a flight with British Airways as a matter of urgency. Nelson was a true professional and he managed my concerns in a calm and supportive manner. He was extremely helpful and kind on the phone, reassuring me because I was in a stressed state when I contacted him. He was truly a 5 star assistant and I will use him again for my flight requirements. Thank you Nelson.
Good communication skils
Good communication skils, Good listening skills, patience, good guidance, knowledgeable good staff to what he did for me
It was good to be booking with this…
It was good to be booking with this agency. Rex was helpful and polite.
Robert Matthews was so helpful and…
Robert Matthews was so helpful and pleased booking with you guys
Scammers and liars
⚠️ STRONG WARNING — DO NOT BOOK WITH THIS COMPANY
I recently tried to book a ticket with this company and dealt with a person in reservations who introduced himself as Rayan (which I later discovered was not his correct name).
The entire experience was extremely misleading and unprofessional. I was given incomplete and confusing information, and important details were either left out or only mentioned later. This is absolutely unacceptable when customers are making financial commitments.
I strongly advise people to BE EXTREMELY CAREFUL before booking or sending any money to this company. Make sure you get the full price, terms and conditions, and every charge clearly confirmed in writing before making any payment.
Just to update
Just to update. From Saturday 26th September the 874 was pending.. Barclays cannot do anything untill it stops pending. I ceased all communication from 28th September, after this company offered a refund but with a 350 pounds cancellation fee. I have voice recording (which I advise everyone to do when booking anything) Barclays Bank advised this.. so at 3pm 29th September 2026, the pending transaction changed to 350 pounds instead of 874. I will keep you updated of the result… but please.. DO NOT EVER book with this scam of a company
very pleased with the service 😄
My overall experience booking with…
My overall experience booking with Nelson was excellent!
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