Diamond Avis 

called to cancel my auto renew over the phone however policy renewed. Diamond initially told me there was no call history on my policy but then suddenly found it once I quoted my call history. Acknowledge I requested my cancellation on 22/8 for an auto renewal 10/9, but now have charged me nearly £100 to resolve their error.

Diamond is now Admiral which is shocking. I returned from holiday to find out they had cancelled my car insurance. I've never made a claim and have 19 years no claims. Set up to take the money annually, I had actually called them to try and get the quote down as it was so high. They offered me a small refund (again I have not received this). All fine, no mention of any issues. I come back to a letter saying they couldn't take payment and hence my policy was cancelled. I asked why they hadn't called me or emailed me as I'm such a long standing customer and ALSO i had spoken to Customer Services since and they hadn't mentioned any issues. They said they emailed me. I never got an email. The Indian guy Matthew called me back this afternoon after a very terse 25 minutes on a call this morning and read out my email address - they had BTINTERNET AS BITINTERNET. I explained this is like spelling Google or Yahoo wrong - also he told me very pointedly that Admiral had been sending me emails - when actually they hadn't.. I have never been able to register on the account online - I've called about this in the past and waited and held and eventually been told that it doesn't work for some customers. Nooooo you simply cannot spell BT correctly. I despair. Further went I got the automated system this morning, it told me that I could not discuss my policy as it was paid until July 2025! A terrible business. I will look to move elsewhere - God help anyone who actually has to make a claim instead of just giving them money each year....

ADMIRAL/DIAMOND all the same. AVOID THIS COMPANY.

Where do I start...I have Car insurance with them and thing were a breeze at first.

I sent off all the required documents as requested in April and heard nothing for a month. They then contacted me to say I haven't sent them the documents when I did...again I would send them and they would contact again after a month or so to say they haven't received them although the actual insurance with still being debited from my account every month.

I heard nothing from them for a few month until now. Apparently they say my council tax by was invalid and not within 3 months went I sent it to them in April haha..the bill was fresh and within the 3 months. IS THIS COMPANY RAN BY CHILDREN! I asked them did they actual look at the document date but I heard nothing. They came back to ask for another utility bill ha so I sent a fresh one. They got back to me to say Thanks and that it's all sorted.

I get an email today from them to say I have forged my utility bill hahaha and they want an explanation within 7 days haha. Their service is shocking, very robotic and all over the place.

I will be looking for another insurance company now and will cancel my policy with them.

DON'T WASTE YOUR TIME WITH THEM, YOU'LL ONLY GET RIDICULOUS EMAILS ASKING FOR THE SAME THING YOU'VE ALREADY SENT. If you are a professional adult the company will be too childlike for you.

Exquisite. 🇺🇸🥇🏁💯🛡️🤙🏿

DO NOT USE THIS COMPANY. I had a monthly payment set up for insurance I thought the direct debit was set up correctly however on the second month of the policy there was no attempt to take the payment from any of my bank accounts, at the time I obviously wasn't aware of this but I've just received a letter in the post saying I have to pay £6k in the next 4 days or my insurance is cancelled, there is no way to contact support, speak to anyone over the phone or manually make a payment this is a complete scam, I won't be paying a thing to these frauds.

Why can't I leave a zero review? Diamond couldn't administer a band-aid. Bunch of robotic muppets, and Admiral Law are spineless. Shoddy lot.

My claim is two years old already....yawn.

I called expecting to cancel my policy due to a huge increase cost of my online renewal, the advisor I spoke to did everything possible to reduce the policy and managed to reduce the cost significantly and amend all details necessary professionally,courteously and expeditiously
Anthony Thomas was the advisors name, would 100% say he is an asset to diamond insurances renewal team
Kept me with the company.

Given quote online. Went to retrieve, said I had to contact them. Went on chat after 20 mins of giving same info again was told couldn't quote as I only had 1 of the driving licence numbers with me - what a waste of time - will spend the 2k somewhere else.

My dual policy renewal arrived and what an increase! Not just on the policy but also the excess. I have been a customer since 2016 and had no claims nor has my daughter who has her car on the dual policy. I spoke to the cancellation team who shaved a small amount off the cost but not enough to beat the competitors and would not budge on the compulsory excess and if we changed the voluntary excess the price went up of course. Having told me numerous times what a valued customer I was, I explained that I didn’t feel valued at all and they offered humble apologies but no movement on price. So good bye Diamond insurance you have lost 2 customers.

Everything was ok until I had a claim. Someone hit me while I was at the lights with my son in the car at his car seat. It has been a year and I have paid the excess, it took them months to decide with the company of the other driver that they cannot reach an agreement. Now it has taken them months to provide all the info to their solicitors. In the meantime as a summary they are available but they don’t really help. I feel alone in this and I just switched insurance providers.

Thy are disgrace I han no claim of 9yrs last yr I payed less than £600 for fiat 500 2006 this yr I thought it would be less I ws fulling my slf it came to£1,295 I ws beyond shoch I called thy an yes thy hv all the explanation for you.stay away from diamond

I’ve been with diamond for years with no issues, however recently they have completely gone down hill. Attempting to charge me over £1100 for a Mini Cooper despite having 10 years no claims. Absolute insanity. I agreed to a lower price via the online portal, was charged £10 to do my own admin, then they completely ignored the agreement and upped it back to over £1000. Claimed they then could not match the quote even though it had been less than one month. They are nothing but money grabbing leeches, just like every other insurance company.

I ve been a loyal customer since 2013, and the last 2-3 years they started increasing up to twice as much the policy for absolutely no reason. I have over 20 years no claim bonus and not even one accident. A shame cause they were good in the past, but now they are a rip off

What a total disgrace this company is,had a non fault accident and never received a loan car and declined there offer as the car was beyond repair and they just paid the money to my account. Stay away from these unscrupulous vultures.

Spoke to a lovely gentlemen today and even though he was in a call centre which at times is difficult to hear, He repeated everything when necessary. I called to question my renewal price as I know it had gone up vastly on compare sites also with the economy at the moment. (No fault of diamonds) it had doubled even with no accidents and 7 years no claims - but prices on compare sites were pretty much the same. After been with diamond for 3 years I questioned it and he told me he could do me a bit of a discount which is always nice to hear. Lovely service and great communication. It’s sad to see they have so many negative reviews because I’ve only ever had good experiences. Most things are online which I love - my windscreen cracked on the motorway recently, and Autoglass is connected to their site so everything was seamless and booked in a week later when I could get to the appointment. Thanks again

Wouldn’t recommend if it was my only choice, policy isn’t worth the paper it’s written off, charging me 220 a month, every time I rang to cancel you kept ending calls not one person is English so struggling to understand them and when I said I’m not paying a cancellation fee as I tried to cancel it over a month ago they tried telling me I had to. Would rather drive around with no insurance and pay the fines and take the points! Sh** show of a company!

Been a loyal customer for almost 6 years and my renewal price was double what I’ve been paying and the best discount they could offer was £10 cheaper! Insurance went from £1,158 to £1,416, absolutely ridiculous price increase and they’ve lost a customer, which by the way they couldn’t careless about! Found insurance nearly £300 cheaper than what they wanted me to renew for, such a shame considering they’ve always offered fair and decent renewal prices.

I've been a loyal customer for over 5 years and I renewed my policy during July. I had changed my address with the customer service agent over the phone (due to moving property), along with other details, and also switched to paying via direct debit. I wanted to double check that these changes had been made, but after logging into my account - I found that they hadn't. This included them still using the wrong house address, email, phone number etc. When I reached out for them to correct this, I've been told I have to pay an admin fee and my overall policy has increased due to 'making additional changes'. They still claim this is my issue despite having paid the admin fee in the first place when they 'supposedly' changed my address to begin with! I'm beyond frustrated - loyalty means nothing and it's funny how they are happy to accept my money!

Terrible!! Been with this company for 11 years with not one claim and the hit me with nearly double for my renewal price! £510 to £951! Contacted them and they said the best they could do was £806! Ridiculous, do not care that you are canceling, seem to have a terrible loyalty to customers, i said I would need to go elsewhere and they just said no problem that’s it cancelled, really disappointed! But glad to leave them if that’s there attitude

Avoid at all cost. I cancelled insurance but they continued to charge me. They don't want u to go and will not cancel despite me getting rid of car