We had the awful experience of a car write off. I was dreading the whole insurance experience, I was really pleasantly surprised by elephants response. They were responsive efficient and very he... Voir plus
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Spoke to Jonathan about my car insurance renewal quote today as I wanted to change elements of cover at renewal. He was very professional, calm, easy to understand and thorough. It was a genuine pleas... Voir plus
Mistakingly called the company after believing my insurance was still with them (my parents had changed companies without my knowledge) and they rudely said “you’re not with us” then hung up. Obviousl... Voir plus
L'entreprise a répondu
My renewal quote increased by about 80% compared to last year and none of my circumstances or driving history had changed, which felt like a blatant attempt to exploit my loyalty. When I called to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Part of the Admiral Group, Elephant launched in 2000 and was the first UK company to sell car insurance online. Today it specialises in no nonsense, great value, straightforward car insurance.
Coordonnées de contact
Ty Admiral, David Street, CF10 2AA, Cardiff, Royaume-Uni
- 0333 220 2006
- www.elephant.co.uk
3,3
Moyen
967 avis
Demande des avis aux clients
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Pleasantly surprised! Great service
We had the awful experience of a car write off. I was dreading the whole insurance experience, I was really pleasantly surprised by elephants response.
They were responsive efficient and very helpful.
What was an awful experience elephant made it as easy as possible to deal with
Genuinelry surprised as I wasn't expecting that, especially from an insurance company!!
Thanks elephant for not making it worse
1 août 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
I got my insurance approved and I have…
I got my insurance approved and I have made the payment after 1 week they send me a letter and email me there is something wrong information provided by me my friend help me to get the insurance he is a broker he help to find best price for my car insurance they mentioned in the letter reach out us in 7 days if not we will cancel the policy what is the difference in broker and personal all the details are same they do it every day so they no better company with better price they have cancel my policy with no reason now I have to pay extra money to get my car insurance I will not recommend any one of my to buy this insurance from this group.
17 août 2026
Réponse de Elephant
Hi
We're sorry to hear about your experience and understand how frustrating this situation must have been. In some cases, we may need to carry out additional checks after a policy has been set up, and if we're unable to validate certain information or receive the required details within the timescales provided, this can affect the policy.
We appreciate you taking your time to leave us a review.
Thanks
Jo
Easy to navigate quick service and…
Easy to navigate quick service and acceptance.
Really reasonable quote.
Well done
16 août 2026
cancelled our…
The reason is they cancelled our insurance for just small mistake and I have learnt that honesty don't take you any where now days
20 août 2026
Réponse de Elephant
Hello Shaista.
We're so sorry to hear about your experience. We understand how disappointing and frustrating it can be when a policy is cancelled, particularly when you've tried to provide information honestly.
We can see you've already spoken with the relevant team and that documentation has been issued explaining the reason for the cancellation. We're sorry that, despite this, you remain unhappy with the explanation provided.
Thank you for taking the time to share your feedback. We appreciate your comments, we take all feedback on board. - Courtney
The policy there no for break down or things I have paid for including the policy it wirte down.
the policy there no for break down recovery or phone to get in touch with you .
18 août 2026
Réponse de Elephant
Hello Onsy,
We're sorry to hear you've had difficulty finding your breakdown cover information.
We've issued your breakdown cover documents, which include details of the cover you've purchased and how to contact the breakdown assistance team if you need support.
You can also find information about our Breakdown Cover, including contact details on our website here: https://www.admiral.com/car-insurance/policy-upgrades/breakdown-cover/breakdown-assist.php
We appreciate your feedback and are sorry for any confusion caused. - Courtney
Just lip service replies
poor unsympathetic response to a complaint. Just offered a rambling reply with a bit of Lip-Service
11 août 2026
Avis spontané
Réponse de Elephant
Hello Louis.
We're so sorry to hear that you feel your complaint wasn't handled in the way you expected. We understand how disappointing it can be when you're raising concerns and don't feel that your feedback has been fully acknowledged or addressed.
Your comments have been noted and will be taken on board, as we're always looking for ways to improve the support and communication we provide.
Thank you for taking the time to share your experience. - Courtney
Well I’ve never dune it before my dorta…
Well I’ve never dune it before my dorta normally sorts it but I think I dune okay as I can’t read and write properly
14 juillet 2026
Réponse de Elephant
Hello Leroy.
Thank you for taking the time to leave a review. We're pleased to hear that you were able to arrange your policy, but we appreciate that insurance can sometimes be difficult to navigate, especially if you don't often manage it yourself.
We've passed your details to the relevant team, who will reach out to go through your policy with you and make sure everything is clear and correct. They'll also be happy to discuss any additional support you may need to help manage your policy in the future. Thank you again for your feedback. - Courtney
Followed up an online quotation with a…
Followed up an online quotation with a helpful phone call and the policy was put into effect.
6 août 2026
Great customer service easily…
Great customer service easily understood and time to ask questions
8 août 2026
Great service so far🙏🙏
11 août 2026
Good value, might be your cheapest provider for some cars!
Best price at the time for my vehicle and age, can’t complain so far. Process and UI were simple and easy. Maybe the website can use an update / refresh but rest is good.
4 août 2026
Terrible Customer Service
Mistakingly called the company after believing my insurance was still with them (my parents had changed companies without my knowledge) and they rudely said “you’re not with us” then hung up. Obviously this made me panic which could’ve been easily avoided by them taking 1 minute to explain what had happened. Terrible customer service, wouldn’t recommend if they’re like this to everyone. (I do want to make it clear that I am no longer with the company but no one should handle customer service that way).
6 août 2026
Avis spontané
Réponse de Elephant
Hello Becky.
We're very sorry to read about your experience. We can understand why this situation would have been upsetting, particularly if you believed your insurance was with us and were looking for help, only to be left feeling dismissed and unsure about what had happened.
We appreciate that a brief explanation could have helped avoid a lot of unnecessary worry and confusion, and we're sorry that this wasn't your experience. The level of service you've described falls short of the standard we aim to provide.
If there's anything further we can do to assist, please email us at ReviewFeedbackSupport@admiralgroup.co.uk with your details, and we'll be happy to help.
Thank you for taking the time to bring this to our attention. - Courtney
They supplied the price and stood by it…
They supplied the price and stood by it without any hesitation.
5 août 2026
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