Diamondsfactory Avis 

Delighted with drop and chain. Beautifully presented and arrived quicker than expected.

Having previously purchsed a diamond ring 10 years ago all went fine with the service and ring. Thought i would go back to DF Nov/Dec 2024 for 2 x diamond earings and pendant . Got no response from them over live chat or email so didnt bother purchased from local jeweller.

This morning I planned to purchase a Diamond pendant for a 60th Birthday saw the one i wanted to purchase which had 5 * Star Reviews . Tried to ask the live chat how i can view the reviews as clicking on the 5 stars does nothing ?

I sent 3 messages the reply was please leave a message my last message was in frustration i said if you are too busy to reply let me know and i can move on to another jeweller.

Next thing was the complete chat window was withdrawn, they took it down.

Customer Service is now awful . With regret i do not recommend DF if you are looking for a responsive company website and prompt communication .

DM

Absolutely blown away by my wedding ring, it’s beautiful - I can’t stop staring at it! I cannot recommend this company enough, delivery time was exactly as stated on their website (just over 2 weeks as not in stock) and I was kept updated with regular emails regarding the rings progress. I was a little worried the ring would be a lot smaller in real life as it can be difficult to tell from an online picture but I needn’t have worried - it’s even better than the pictures! Highly recommend this company!

I turned in a high-value diamond pendant to Diamonds Factory in London on December 28, 2024, for a clasp adjustment. The process was supposed to take two weeks, but as of today, January 27, 2025, I have received no updates. I have made multiple attempts to contact the company via phone and email, yet nobody has responded to my inquiries.

This level of unprofessionalism and lack of communication is completely unacceptable, especially when dealing with valuable personal items. I trusted Diamonds Factory to handle my jewelry with care, but this experience has shattered my confidence in their service.

I strongly urge others to think twice before entrusting Diamonds Factory with their jewelry, as it seems they have little regard for timely service or customer communication.

I dealt with Hazel in the Newcastle branch. I ordered some earrings but I ordered too late for Christmas. Hazel was brilliant, she took a picture of the earrings I ordered and put it in a lovely presentation box so I still had something to give my wife for Christmas. We picked up the earrings last weekend and my wife was delighted with them. Thank you so much to the team, especially Hazel at Austen Blake Eldon Square.

Alex and the team in Norwich were superb and customer service 2nd to none. Their help in support in choosing our engagement and wedding rings was exemplary.

Choice of ring styles and settings were fantastic. Great website and communication with staff was first class. You are dealing with experts. We wanted half sizes on a solitaire the ring was delivered in a presentation box and we are delighted. Value unbeatable

Item delivered when promised, looks great, nice box and packaging. Good progress updates following order

Fantastic service from Hazel at Austin Blake Newcastle and delighted with my purchase.
Kept in touch all the thought my order and purchase.
Would recommend this company

Excellent service, after an on line chat with a very friendly knowledgeable person I ordered the item and I am certainly not disappointed. A beautiful gift for my granddaughter on her 21st birthday

Disappointing service. I don't recommend that any family or friends purchase the item. The customer service is disappointing. The number they provided was not answered. If you email them, you get a reply after 48 hours. I requested the manager call and explain the service they are providing. In response, I got an email saying they would be in touch because of the high volume of tasks.

Thank you so much for everything. Amazing looking pearl diamond a ring. Outstanding service. The ring I bought is beautiful and the whole process from order to receipt was so smooth and it’s been a great experience but most of all my wife loves the ring- thanks so much to a brilliant company. I appreciate all your help, support and advice.
J. J.

Ordered some earrings from the diamond factory made it very easy to choose and kept me updated throughout whilst the were being made. Would recommend and use again.

Great communications regarding delivery.
Absolutely delighted with the stunning diamond stud earrings.
Will definitely purchase from this company again in the future.

After 26 years, we finally caught up with being able to afford a real 1 ct diamond, princess cut, gold engagement ring my wife always dreamed of. The online self build of the ring and ordering process was outstanding and their service impeccable. Thank you for all your staff's work, quick and efficient and quality workmanship. Jack & Gill.

I am very happy, because I got my pandel and it is perfect. Also very good personal, who answer of any question

Absolutely love my ring! It is stunning!
Every part of this transaction has been faultless, from first ordering to delivery and arrival, very professional. Highly recommended.

I was very happy when I received my diamond stud earrings. They are stunning and exceeded my expectations. The secure delivery was exactly as estimated and they came with a very nice box and gift bag. I had researched other companies before I finally settled on the Diamonds Factory, but they are now top of my “go to” list for the future. I can confidently recommend them.

amazing professional experience at the Birmingham store in the jewellery quarter. the store was amazing and beautifully laid out, my first impression was of the staff all very smart with suits on and very friendly. I made an appointment for a new engagement ring for my 50th birthday. I already knew what I wanted in design which I opted for a 5ct halo princess cut diamond in top spec and colour. the whole process was a lovely experience and Emmanuelle who served us and the most lovely manner, he was patient and very helpful, my ring was ready within 3 weeks and when I opened the box I was blown away! WOW! I was totally overwhelmed by the clarity and size of my diamond! it's absolutely breathtaking, the finish is exceptional! I'm sooo pleased with the quality and whole experience of the DF. thankyou for making me feel like a princess... an old one! lol

I am absolutely delighted with my diamond ring, which my husband bought for my birthday. Ordering was so easy, with our own specification, and communication was excellent. It is such a joy to wear this beautiful, elegant, sparkly ring.