We had such an amazing experience getting our wedding rings with Jemima at the Diamonds Factory in Limerick. The whole experience was seamless and we were treated with top class customer service throu... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The help of the staff and how quick the ring was to be made and processed was fantastic. The amount of options within budjet (without judgement). There is nothing worse than mentioning a budget and... Voir plus
We had a great experience choosing our wedding bands at Diamonds Factory at the Powerscourt Shopping Centre in Dublin. Ewa our sales consultant was amazing very patient and helped us to choose the bes... Voir plus
We went into the Diamonds Factory for a custom design that would perfectly stack on top of my engagement and wedding rings. Leah made the process very easy and enjoyable. The final product is also ev... Voir plus
À propos de l'entreprise
À propos de Diamonds Factory Ireland
Écrit par l'entreprise
Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
Écrit par l'entreprise
Coordonnées de contact
Unit 22Q, Powerscourt , Town House Centre, DO2YD58, Dublin 2, Irlande
- 01 691 7886
- service@diamondsfactory.ie
- diamondsfactory.ie
4,7
Excellent
773 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 84 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Diamonds Factory Ireland
Dear Kevin,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Beautiful product
Beautiful product. Took a little while to get here coz it's a custom order but worth the wait
5 février 2026
Réponse de Diamonds Factory Ireland
Dear Michelle,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Poor response from customer service
I find their communication to be extremely disappointing. I sent numerous emails with a change of ring size and no reply received.
I also selected a different delivery address and what a mistake!!! They require ID, proof of address, completed letter with instructions that its OK to deliver to that new address etc etc. I selected my work address.
And to make matters worse, I have now sent the required information twice but yet again - no reply. No one has confirmed this is ok to proceed with the order.
Surprising the lack of response from them when spending such big money on jewellry
12 février 2026
Avis spontané
Réponse de Diamonds Factory Ireland
Dear Lisa,
Thank you for taking the time to review your experience with us, we greatly appreciate it.
At Diamonds Factory we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry to hear of this experience concerning response. We can confirm a member of our team have reached out to follow up on this. If the shipping address is placed to be the same as the billing address (as per the payment method used) this drastically reduces the risk that the purchase made is fraudulent. However, if the shipping address is different, this raises the likelihood. Therefore for the verification of the purchase not being fraudulent, we request documentation to verify the customer placing the order. This process is in place because we take matters like this seriously to ensure not only confidence for ourselves but for our customers as well
We have also sent you a request for some further details, please could you respond to that?
Kindest regards,
Diamonds Factory Customer Service
Everything was great
Everything was great , delivery on time and the earrings looks fabulous
5 février 2026
Réponse de Diamonds Factory Ireland
Dear Ronan,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
5 ⭐️ experience.
5 ⭐️ experience.
Lucy was very nice to deal with and she made the process so easy. I got my ring in under the time frame and I was delighted. I would definitely recommend to a friend!
5 février 2026
Réponse de Diamonds Factory Ireland
Dear Katie,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Galway team, especially Lucy!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Best prices and quality of items around…
Best prices and quality of items around . I will continue dealing with Dimond Factory.
Thank you
5 février 2026
Réponse de Diamonds Factory Ireland
Dear Oleksandr,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
I recently bought a ring from Diamonds…
I recently bought a ring from Diamonds Factory Galway and was extremely happy with the whole experience. Brianna and Lucie were very helpful, friendly, and knowledgeable, making the process easy and stress-free. Their customer service was excellent and they really took the time to help me find exactly what I was looking for. Highly recommend!
9 novembre 2025
Réponse de Diamonds Factory Ireland
Dear Darragh,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Galway team, especially Brianna & Lucie!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
The product I received was as I…
The product I received was as I expected and the earnings came beautifully packed.
5 février 2026
Réponse de Diamonds Factory Ireland
Dear Deborah,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
The lady listened to what I wanted and…
The lady listened to what I wanted and I received exactly that,
5 décembre 2025
Réponse de Diamonds Factory Ireland
Dear Mrs Philomena,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Communication is terrible
Got a tennis bracelet for my partner as a Christmas gift was ment to come with a certificate I’ve emailed 2 or 3 times tryed ringing no one has gotten back to me shame it is beautiful bracelet just communication is terrible
5 février 2026
Réponse de Diamonds Factory Ireland
Dear Jordan,
Thank you for taking the time to review your experience with us, we greatly appreciate it.
At Diamonds Factory we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry to hear of this experience concerning communication. We can confirm a member of our team have reached out via email concerning this and hopefully address and resolve this? We advise to also check your spam just in case.
Kindest regards,
Diamonds Factory Customer Service
Fantastic product and team in…
Fantastic product and team in Powerscourt shopping centre
5 février 2026
Réponse de Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Quality pieces at good price
We had a great experience with Agnieska, who was very friendly and helpful with suggestions and matching ring for me as a special request. I recommend that you do extensive research on their website before attending your appointment, as the options for viewing are limited. However, if you know what you want and are flexible, you’ll get a quality piece of jewellery at a reasonable cost. The order tracking and shipping was also excellent.
5 février 2026
Réponse de Diamonds Factory Ireland
Dear Kelly,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team, espeically Agnieska!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Really great service my Wife was…
Really great service my Wife was delighted with the earrings
5 février 2026
Réponse de Diamonds Factory Ireland
Dear Valued customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Everything was great
Everything was great! Super good staff and manager. But I think delivery was bit late, may be due to Christmas time. Otherwise everything was superb!
5 février 2026
Réponse de Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cork team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Very helpful
Very helpful, took time to explore options and explain the process and suitbaility for what i wanted
5 février 2026
Réponse de Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cork team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Ordered a simple enough silver bracelet…
Ordered a simple enough silver bracelet with diamonds and it looked even better when it arrived
5 février 2026
Réponse de Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Five-Star Service & The Perfect Ring
I had the most amazing experience with The Diamond Factory Cork when creating my engagement ring. From start to finish, the service was absolutely exceptional.
I worked closely with Jana to design a bespoke ring, and she truly brought my dream ring to life. She was so knowledgeable, patient, and attentive to every little detail. Nothing ever felt rushed, and I felt completely supported throughout the whole process.
The quality, craftsmanship, and overall experience exceeded all my expectations. Seeing the finished ring for the first time was such a special moment, and it was even more perfect than I imagined.
I couldn’t recommend The Diamond Factory Cork highly enough. If you’re looking for outstanding service and a truly personal experience when designing your ring, this is the place to go.
Thank you again to Jana and the team for making it such a wonderful journey! 💍✨
5 février 2026
Réponse de Diamonds Factory Ireland
Dear Catriona,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cork team, especially Jana!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
Wrong description&so delicate one broke while removing it.
Earrings were not the size specified&then when one broke after wearing only a few times they wouldn't replace it,I'd have to send it out of the country at my own expense. I ended up paying a local jeweller to repair it.
5 février 2026
Réponse de Diamonds Factory Ireland
Dear Valued Customer,
Thank you for taking the time to review your experience with us, we greatly appreciate it.
At Diamonds Factory we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry to hear of this experience. On our website we can confirm the product description which can be found towards the bottom of the page where the item can be customised shows the details of the size of the item including the carat, width, length etc.
Please note that any items that have been repaired and altered by a third party jeweller unfortunately voids the warranty and we would not be able to offer any further repairs for this.
Kindest regards,
Diamonds Factory Customer Service
Beautiful selection and fast secure delivery
Beautiful selection. Fast secure delivery.
5 février 2026
Réponse de Diamonds Factory Ireland
Dear Rachel,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Dublin team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
I highly recommend the Diamonds Factory…
I highly recommend the Diamonds Factory Cork. While searching for the perfect engagement ring I booked an appointment to pop in to the showroom where we were greeted by Jana. She was so friendly and welcoming and made us feel right at ease. I felt like she took the time to understood my style and what kind of rings I would like which made the process so easy for me. She thoroughly explained everything about the diamonds, from styles, shapes and much more. I didn’t feel pressured to pick something and really felt my whole experience was really personalised to me. Thanks to Jana, I have the most beautiful engagement ring, better than I could have ever imagined. My ring was delivered within the expected time, which I was delighted with as I thought the lead up to Christmas might cause delays. All around I cannot recommend Jana at the Diamonds Factory enough, she is amazing!
20 décembre 2025
Réponse de Diamonds Factory Ireland
Dear Jade,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our Cork team, especially Jana!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
Diamonds Factory Customer Service
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.