Dicocopenhagen Avis 10

I cannot get in touch with this company. Absolutely terrible... How can you sell products that are this expensive and then not have a customerservice, very dissapointed

Købte et par flotte Dico støvler til 2300kr men de holdt desværre ikke længe. Årsagen er at sålen ikke er syet, men blot limet på støvlen. Så vær opmærksom.

Fantastisk god service. Købte og modtog et par sko midt november og juleaften viser det sig de var meget små i str, selvom min datter har flere fra samme mærke, samme str.
Jeg kontaktede kundeservice og beskrev situationen, eftersom jeg havde overskredet byttegarantien på de 20 dage. De var så behjælpelige og jeg fik et par nye 4 dage efter jeg sendte retur.
Tusind tak til Dicocopenhagen

Have tried so hard to contact this company about missing package
Never respond no number goes though
Please be careful
Have missing package and no way of getting in touch
Emails are unread or ignored

Vil fraråde alle at handle hos Dico Copenhagen. Jeg købte et par sko, som jeg returnerede, da de ikke passede mig så godt. Jeg har netop købt hus og i den forbindelse skiftet bank, og min tidligere bankkonto, som jeg havde købt skoene fra, nåede at lukke, før jeg kunne få returneret pengene. De skulle derfor sendes til min nye bankkonto i stedet, men det nægtede Dico Copenhagen, da de kun sender retur til samme konto. Gennem lange korrespondancer forklarede jeg situationen og at de ikke kunne sende pengene til samme konto, da den ikke findes længere, men der var absolut ingen hjælp at hente - så kunne jeg ikke få pengene retur, lød det.
Men det er ulovligt at nægte mig mine penge, og det var kun på grund af enormt god kundeservice hos min tidligere bank, at det til sidst, efter flere uger, lykkedes mig at få de knap 2.000 kroner, Dico Copenhagen skyldte mig.
Dico Copenhagen var til absolut ingen hjælp, og var det ikke for min tidligere bank, havde jeg aldrig set de penge igen.

TERRIBLE experience with both the product and customer service. Just before my vacation, I received my boots and was immediately disappointed: they were dull in color and looked more like old boots. They look nothing like what is shown on the website or Instagram. For €300 and how they are presented online, you would expect a beautiful pair of boots. I understand the “vintage” concept, but this is unacceptable.
The company responded as follows: “The leather we use is made with a natural tanning process, which means that every delivery we get—even of the same color—is slightly lighter or darker naturally, as we don’t use paint or plastic on top of the leather to correct the color, but this is also what gives this natural look where every batch is unique. Regarding the refund—you didn’t follow our return instructions by shipping the boots back in a shipping box, but instead without any protection at all. It is clearly stated that the shoe box is a part of the product and any damages will be subtracted from the refund.”
Later, they added: “We can check if we have another pair that is more even in texture and color we can exchange to, if you would like us to do that, but if you don’t like the vintage look, I wouldn’t recommend an exchange.” I indicated that I would like a different pair, but they never followed up.
I received the boots in the late afternoon and left for my vacation that same evening. Since there was no time to email them, I could not obtain a return label. The return had to be made within 20 days, but I would be away for 21 days, so there was a lot of urgency (last few hours before my holiday). Even though, I noticed that the company offers free exchanges within the EU; I wanted a different pair, but this was never further addressed. I had to pay €22.30 to return the boots for a refund.
In addition, €20 was deducted for “incorrect packaging” of the shoe box, which is ridiculously high, as the boots were neatly packed in original shoebox with protective paper (the boots were protected). Customer service showed no understanding and only offered an exchange of 280euro, while my complaint about the poor quality of the boots and the misleading presentation on the website was completely ignored.
Unfortunately, this was a very poor experience with a company selling expensive shoes. This bad experience costed me 42,30 euro’s!

Bedste service jeg nogensinde har modtaget.
Jeg bestilte en forkert str. "DICO" sendte returlabel, samt støvlerne i den rigtige str. med det samme. Jeg havde dem dagen efter. Meget dygtige og serviceminded hjælp. TAK!

En mega god oplevelse;) kvalitetsprodukter, og god service. Hjemmesiden er nem og overskuelig at bruge. 5 stjerner her fra