Digi Avis 

VERY DISAPPOINTED AND FRUSTRATED WITH DIGI.
I have made numerous reports about one of my Sim card which I used it for a router for CCTV got hacked. When I made reports to TTDI DIGI CENTRE and Gardens DIGI CENTRE, they did nothing to help but keep on saying that particular game products was bought by a third party consecutively. The amount of the hacked bills is in MAY (RM275) JUNE (RM175) total TM450
I have also made police report and report MCMC but everything in vain as DIGI keep on saying that they are not responsible as they are just a payment company.
DIGI keeps on barring my line after I paid my monthly charges, saying I still have outstanding after a couple of times in the month of July. To force me to pay up the hacker's amount RM450.
I have no choice as I have a contract which ends on SEP.
I also went to GARDEN DIGI CENTRE to terminate the line that got hacked as I can't change the SSID and PASSWORD anymore to avoid further use by the hacker in early Aug 2025. I requested the Sim card for CCTV to be terminated as I have 3 lines under one account. On 5th Aug 2025 one of line got barred again and I found out that it had been changed to pre paid without my knowledge. So I went to GARDEN DIGI CENTRE again on 9th Aug to find out that the Sim card for the CCTV was not terminated as requested on my previous visit. THE STAFF AT THE GARDEN DIGI CENTRE made me lost a total amount of RM500 plus due to his negligence.

For the past 2 weeks my internet line coverage is very slow at matang m-avenue area. Before, ever call the cust service and they said that 5G is problem at my house area, then a week later, coverage is as usual but after another week, the internet coverage bcome slower again. What just happen to the internet coverage at this area..??? I'm paying for the monthly bill and yet the coverage line was just useless. Please get it resolve as we are paying the bills but the internet service was just unsatisfying.

the 6mpbs is actually 3mbps and sometimes there will be no connection.
Before the merging of Celcom, Digi was the best.

Hace 3 días se realizó la portabilidad de 3 líneas móvil.
Desde entonces, al 90% de números a los que llamamos desde las 3 líneas, te dicen que el número marcado no existe.
Llamo hace 2 días a atención al cliente, 30min para que te atiendan, y abren incidencia con referencia tal, que lo mira el departamento correspondiente para solucionarlo y me llaman.
Han pasado 2 días, líneas prácticamente no operativas, y ni solución, ni llamada de digi.
Vuelvo a llamar a atención cliente, otros 30 min para que me atiendan, y tengo la mala suerte, de dar con la asesora comercial más pasota y prepotente que me atendió nunca.
Explicándole el tema, me deja con la palabra en la boca y me cuelga.
Para contratar, fueron todos amabilidad y facilidades.
Hay un problema, y pasan de ti como de la mi.......
No me queda otra, viendo el trato y la atención recibida, que realizar otra portabilidad a otro operador.
!!!!Piensenlo antes de contratar con DIGI!!!

Sorry to say, but this has been the worst mobile telco service provider I have ever subscribed to, especially when compared to C* (before merged), M*, U*, and R*... Their customer service is the most disappointing. I have encountered several frustrating issues recently, leading to a very poor user experience.. . I sincerely hope the digi management team takes this feedback seriously and looks into these concerns..

Este un serviciu de tot rahatul , cand am nevoie nu merge nimic , o sa renunt cat de repede

I have been very patience with their bot services but I come to a level that it exceed my limit. They just close my ticket without any resolution. Their bot tech support is not fully mature but they are still using it. If you experience it, you will know how frustrated I am trying to get help from their bot support. I bought Baskin Robin's voucher. At the counter, they said redeem. I click redeem but the cashier not able to scan because it does not allow to show the bar code anymore after click redeem. Conclusion is the process for customer to reach out getting help is so tiring and speechless. I wasted a lot of my time but the issue still not resolve. Now I am still waiting to get my refund. Sad because I am still waiting for solution...

I had signed up for Digi prepaid plan 3 months ago, and my phone model is Honor 90, but every time when I wanted to reload for my plan through MyDigi app, it won't work. I visited Celcomdigi service centre in SunwayCarnival Butterworth, they couldn't help, and was asked to refer to Honor service centre cos most probably due to phone settings.But when I referred the matter to Honor service centre, they said nothing wrong with my phone setting, and mentioned it was mainly because of the MyDigi app which is not supportive for my Honor 90 phone model. I have no intention to change my plan, but hoping that CelcomDigi company may look into this matter asap to help solve the issue.

Le doy una estrella por que no se puede menos minimo 10 minutos de musiquita para nada

Llevo casi un mes esperando y todavía no han venido a instalar el internet.

Contacté con ellos y me dicen que la única forma es que el técnico te llame. Pues bien, el técnico me llamó durante el horario laboral, cuando no podía atender el teléfono. Luego no dejó ningún mensaje de voz ni se le puede devolver la llamada. Y no volvió a llamar. Así va la cosa. Vaya servicio.

slow line like 🐌, 5G like rm1 fck digi.!!!!!

Years ago went to change new SIM with friend. Each of us own digi. They made a mistake changing both SIMs to friend's name. After a month realize the fault. Told me to bring friend who is already hundreds of KM away. Your own mistake no apology. On paper my name on system syok other people's name. Line always bad after merger. 2 - 3 bars city area. Upgraded postpaid plan and got double billed. Their customer service give a bunch of excuses. Takes days to respond. No wonder this company losing hundreds of thousands of subscribers each year.

mau bagi tiada bintang sebab cara layanan sangat buruk

In my opinion, probably the worst service provider in Malaysia. I signed up for Celcom Digi's home fiber service and have repeatedly reported slow network speeds. Despite multiple technician visits, the issue remains unresolved. When I requested to switch providers due to their failure to deliver the promised speed, they refused to waive the contractual penalty. In short, I advise everyone to avoid this company at all costs. They lock you into a contract, charge you monthly, but fail to provide the service they promised. Do not sign up for their home fiber service unless you want frustration and poor internet connectivity.

Ravin - excellent service.

Sangat teruk dan paling tak dikemaskini sistem mereka dari helpdesk sampai la ke apps dia… dah bagi tau banyak kali telefon customer service berulang kali, bagi tau tak nak terima Disney Hotstar yang free tu, dah buat pengesahan juga check ada lagi tak dalam rekod celcomdigi tu saya masih ada langganan disney hotstar, depe dok cakap “ya tiada dah” ni kisah bulan 11 tahun 2024 ya,tup tul bulan 1 tahun 2025 depe caj renewal, tak ke bangang… lepas tu bila request refund, depe reject dgn alasan kata dh penuh kuota, bodoh ape tu? Jangan menyusahkan hidup orang boleh tak

Digi line is very bad. Always an emergency not get line. Celcomdigi line very slowly. Long years im using digi line everyday's line proble

Worst management system, everything has to be changed in person kn very limited stores. Not sure what us the function of the app except for showing your data usage and asking you for bills.

not update on solution and outcome ,just close the ticket without inform the status

To anyone who thought of changing your telco to celcomdigi, KNOCK IT OFF. Such a waste, please don't, NEVER switch to celcomdigi, you're wasting your money. Any telco that is under celcomdigi is terrible, THE NETWORK IS SLOW+SOMETIMES IT DISCONNECTED BY ITSELF WHILE IM IN GAME. You could be walking in a MALL and you check your phone just to see your Internet speed is 1.28kb/s. Im so pissed off. Remind you Im walking in a damn MALL. I believe this telco isn't gonna get any better soon. Im thinking about switching to umobile😮‍💨. As you can see the majority is rating this telco with 1 star💀