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Lisez les avis des autres

Noté 1 sur 5 étoiles

I haven’t been able to get a hold of anyone for months !! Can’t get a new provider because I can’t get this one cut off as still saying live but not had internet for a month sent emails left messages... Voir plus

Noté 1 sur 5 étoiles

Abandoned for 3 months, no calls backs, no customer support but they sure as hell took the money for a broken internet connection. Digusting. Cancelled my Direct Debit, hopefully someone will contact... Voir plus

Noté 5 sur 5 étoiles

Everything has been great! After fighting with other larger providers (looking at you, Vodafone!) ordering fibre via DigitalHome's website was a breeze. Straight forward ordering; quick appointment se... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Not long with this company but so far impressed. Chris has been excellent, contacting us on a regular basis to make sure everything is OK and if I need anything which is absolutely refreshing compared... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur d'accès Internet

Écrit par l'entreprise

Faster, better broadband. Focused on your digital home experience, we have launched our hyper fast broadband built upon our partner CityFibre's UK network. Simple pricing, fanatical about service, join our community. Together we can change what matters!


Coordonnées de contact

2,9

Moyen

TrustScore 3 sur 5

219 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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2,9

Tous les avis

(219)

0 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

This is hands down the best internet…

This is hands down the best internet provider I have ever had!
I always shop around where internet is concerned as I have 5 people in my household that are always online at the same time, but have always had trouble with it dropping out or going off for periods of time which causes problems when working from home or schoolwork.
Since having Digital Home I have been online continuously with amazing upload and downloads speeds with all of us online!
Hand ms down the best internet I’ve ever had!

21 octobre 2021
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Réponse de Digital Home

Delighted you are enjoying the speeds and service, we feel we are on a mission and just so delighted we are building a hyperfast broadband happy community. Wil share across the team and thank you for taking your time to share Nicole.

Noté 5 sur 5 étoiles

Worth it

Absolutely fantastic customer service understanding and helpful and the connection and speed is like nothing I've had before would 100% recommend them to everyone

14 octobre 2021
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Réponse de Digital Home

All about good communications, so thank you for taking your time to share. All the team will enjoy the fact that speed and performance delight. Welcome onboard.

Noté 5 sur 5 étoiles

Really Good Wifi

The wifi was installed very quickly with no delays and started working soon after. The Wifi speed is excellent, especially when downloading.

13 octobre 2021
Avis spontané
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Réponse de Digital Home

Thanks Daniel, good news on smooth and easy installation process, while delighted you are enjoying the speed and performance. Thnaks from us all here at Digital Home

Noté 4 sur 5 étoiles

Very happy with the pre purchase…

Very happy with the pre purchase service received and have not had any problems to date. During installation the team used stated they were finished and left site before returning later when nobody was home and completing further work - we found this strange and never got an answer as to why this happened.

27 septembre 2021
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Réponse de Digital Home

Really glad to hear you are happy with the service received. We will look into the installation team leaving and coming back. Regards the Digital Home team.

Noté 5 sur 5 étoiles

speedy wi-fi no time !

Engineers prompt and efficient, speedy wi-fi in no time.

23 septembre 2021
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Réponse de Digital Home

Thank you for the review, our mission is to provide high speed, reliable broadband with great service, so we are delighted with your feedback and have shared across the team. Many thanks.

Noté 5 sur 5 étoiles

Can honestly say have had the best and…

Can honestly say have had the best and smoothest set up ever. From ordering the service online being as easy as ordering a pizza. To installation day. I had one query on the day and at least 3 people called me back to fix and then check all was good.

As for installation, I think I received vip treatment. One of the founders themselves came to help set up. Talked me through everything without making me feel dumb. He helped me sort everything and went out of his way to make sure I was happy with everything. Honestly couldn't have asked for better. Speeds are exactly as they promised and they didn't leave until I got that speed. Feels good to find a company that isn't about the money and quantity. They genuinely care about customer satisfaction. Would highly recommend

15 septembre 2021
Avis spontané
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Réponse de Digital Home

Hugely appreciate the feedback and delighted you are enjoying both the service and the performance. We are passionate about delivering great value hyper-fast broadband with a smile. Have shared across the team. Many thanks.

Noté 5 sur 5 étoiles

Brilliant, fast, reliable excellent customer service

Started using digital home in May, and so far the service has been great, fast Internet speeds as promised, what has impressed me more is the customer service. Fast responses to some queries I had and excellent personal service to help me resolve an issue that arose in connecting to my security camera. After years of being used to corporate giants who showed no real customer care it has been so refreshing to receive such amazing personal responses from the team at digital home. I highly recommend this company.

2 septembre 2021
Avis spontané
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Réponse de Digital Home

Thank you very much indeed. We are passionate about our network, our service and our community, the whole team will be delighted to receive this feedback.

Noté 5 sur 5 étoiles

Great Internet speeds as promised also…

Great Internet speeds as promised also great service quality fantastic staff with speedy assistance would definitely recommend.

27 août 2021
Avis spontané
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Réponse de Digital Home

Very much appreciated and will pass on to all the team. Keep on enjoying the network quality!

Noté 5 sur 5 étoiles

Great Provider

Great provider, have received promised internet speeds in Portsmouth. Only issue was with time taken to install but that's not the company's fault, they even provided temporary routers in the mean time.

25 août 2021
Avis spontané
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Réponse de Digital Home

Hugely appreciate your time and feedback, delighted you are enjoing both the performance and service. Many thanks from all of us at Digital Home.

Noté 5 sur 5 étoiles

Great ISP

Internet is fast and reliable and the only time when there was an issue they communicated clearly and quickly and worked to get it resolved. I recommend.

18 août 2021
Avis spontané
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Réponse de Digital Home

Thanks Sam, we appreciate your recommendation. Delighted you are pleased with the network performance and our service support, even when challenged, was viewed positively. Will share across the team.

Noté 5 sur 5 étoiles

Highly Satisfied

Thank you to the whole DH team. They delivered exactly what they promised. I am recommending them to anyone who wants 900mbps broadband
It’s reliable and excellent value for money

DT Milton Portsmouth

12 août 2021
Avis spontané
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Réponse de Digital Home

DT, I have passed to the team and thank you for your patience while we worked to deliver the top line performance. We hugely value your recommendation as the best way for us to grow.

Noté 5 sur 5 étoiles

happy

i can’t complain about the service i have received during the start and even now, i highly recommend these guys :) no complaints on the broadband speed either

8 août 2021
Avis spontané
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Réponse de Digital Home

Thanks Claire, delighted speeds have improved and appreciatet he thumbs up, will share across the team.

Noté 5 sur 5 étoiles

Amazing service

Amazing service, much faster than any other ISPs in Portsmouth.

They provide an amazingly high bandwidth, low latency service as well as having an equally high upload and download speed unlike many other ISPs where you will pay for a fast download with extremely slow upload

8 août 2021
Avis spontané
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Réponse de Digital Home

Thanks Liam, delighted that the services stands out, alongside the hypefast speeds and low latency. We want to deliver that great online experience so the team will be delighted. Appreciate your time taken on feedback too.

Noté 5 sur 5 étoiles

Far superior to previous providers!

Far superior to previous providers! Fantastic speed up and down. Quick clean and tidy installation. Swift upgrade to the new router which enabled full 900Mbps speeds. Sam was wonderful, very personable and friendly without wasting time. Recommending to my friends!

8 août 2021
Avis spontané
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Réponse de Digital Home

That is a great shout out Adam, thank you. Team will be delighted that our service with speed offering is getting recognised, while Sam is beaming! Much appreciated by us all here at Digital Home.

Noté 5 sur 5 étoiles

Ridiculously fast, and super friendly

I was really happy with the speed we were getting when we first switched to Digital Home, we were reliably reaching speeds of around 450Mbps down, and our upload speeds were almost as fast. WE've just had a router upgrade, and now I can get around 850 down, faster than I ever dreamt of.

The service is fast, very good value for money, and best of all super friendly. The people working for Digital Home clearly have care for their customers and a passion for their product, and it shows. I feel like a valued customer, not just another faceless account holder. If you have the option to try their services, I highly recommend giving them a go.

5 août 2021
Avis spontané
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Réponse de Digital Home

The team were delighted to hear your feedback. We believe every customer is to be highly prized and should feel valued. We aim to keep improving both our service and speeds, you review adds more smiles on the way. Thank you.

Noté 5 sur 5 étoiles

Digital Home have been very…

Digital Home have been very professional and I highly recommend their hyper-fast broadband service

4 août 2021
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Réponse de Digital Home

Thank you Jez, great to hear and we know our best way to grow is through valued customers reaching out and recommending. Wonderful.

Noté 5 sur 5 étoiles

Impressed with the service and speed

Impressed with the service and speeds provided. Very personal experience with employee Sam who went above and beyond to make sure I was satisfied. Looking forward to the new routers being distributed

30 juillet 2021
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Réponse de Digital Home

Delighted we have made a good start and that our Sam is recognised as a beacon for customer happiness! New routers with improved speeds on their way this week. Much appreciated by all the Digital Home team.

Noté 2 sur 5 étoiles

Lack of co ordination

The initial salesperson who knocked on my door was personable, convincing and persuasive. This was not backed up by the company structure and mixed messages. No written or electronic contract appeared even after I’d set up a standing order, so I was unable to check the agreement I’d signed up for. I was promised a second wifi box but later told by another sales person it would cost an additional £8 a month, pushing the price up to over £50 a month. Their preference is to run a cable all through my house stapled to skirting board which to me seems old fashioned and unnecessary given it’s meant to be the most up to date technology.
Co-ordination of the cancellation was poor as I received automated texts informing me of the arrival of the team which I alerted home digital to but the installation team still turned up on the day.
It’s disappointing and a shame because the company has potential the people seem nice and willing but need to improve their business coordination and think about the strategy more carefully so that the sales team are better supported by the vision.

25 juillet 2021
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Réponse de Digital Home

Thank you Debra, the feedback on the pricing is valuable. Post your order cancellation, the communications workflow did not function correctly and this is being investigated to ensure we learn from this event. We will investigate further the confirmation on order and direct debit mandate confirmation as these are standard components of the order process. We apologise for the inconvenience caused and will strive to improve our performance.

Noté 4 sur 5 étoiles

Very Good

Very Good, fitters were polite and tidy, device worked well first time.
I needed longer network cable for ideal router position but that was provided later in the day

20 juillet 2021
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Réponse de Digital Home

Thanks Christopher, will flag up with the installations team and we appreciate sharing with us all at Digital Home.

Noté 5 sur 5 étoiles

Very friendly and informative

Very friendly and informative, visited twice to confirm the details and discussed the best location for the router. Installation quick and painless and speeds are as promised. Can't fault anything.

15 juillet 2021
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Réponse de Digital Home

Thank you Darin, we appreciate time taken, comments and feedback. The location of the termination point is so important to a good in home experience. Will share across the team, they will be delighted.

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