I haven’t been able to get a hold of anyone for months !! Can’t get a new provider because I can’t get this one cut off as still saying live but not had internet for a month sent emails left messages... Voir plus
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Abandoned for 3 months, no calls backs, no customer support but they sure as hell took the money for a broken internet connection. Digusting. Cancelled my Direct Debit, hopefully someone will contact... Voir plus
Everything has been great! After fighting with other larger providers (looking at you, Vodafone!) ordering fibre via DigitalHome's website was a breeze. Straight forward ordering; quick appointment se... Voir plus
L'entreprise a répondu
Not long with this company but so far impressed. Chris has been excellent, contacting us on a regular basis to make sure everything is OK and if I need anything which is absolutely refreshing compared... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Faster, better broadband. Focused on your digital home experience, we have launched our hyper fast broadband built upon our partner CityFibre's UK network. Simple pricing, fanatical about service, join our community. Together we can change what matters!
Coordonnées de contact
13 The Rise, TN13 1RG, SevenOaks, Royaume-Uni
- 033300155156
- help@digitalhomeuk.com
- digitalhomeuk.com
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219 avis
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Waited over 2 months for it to be…
Waited over 2 months for it to be connected after I told it would be the week after i signed up so I cancelled my old provider so we were left without Internet for over 2 months
27 juin 2022
Réponse de Digital Home
We do understand it was a frustrating and annoying experience getting you connected. We have adjusted sales messaging linked to a launch in a new city. The network connection required several visits to complete, complicated by a courier delivery issue, however, we did get the 4G WiFi to you once we realised you had cancelled your previous provider. Compensation has been provided and do hope you are now enjoying the network performance. Thank you for working with us to resolve.
Excellent service
Very good communication from start to finish. Was kept informed to expected date of installation.Installation was caried on the date specified and as as per my wishes. Job completed within a few hours with Broad band working immediately. Installers were friendly and accommodating.
27 juin 2022
Réponse de Digital Home
Many thanks for sharing and absolutely delighted performance and experience has been good. Appreciate the flag on the installation teams who work hard to deliver a quality finish. Welcome onboard.
Great team did the job quick and…
Great team did the job quick and efficient 5 stars to all
27 juin 2022
Réponse de Digital Home
Many thanks for sharing and delighted our hyperfast community is growing in Wolverhampton.
Customer service very very poor
Customer service very very poor, not even getting half the speeds im ment too never got any call backs even when higer management got involved so had to cancel ... and let others in my area know just how bad you are abd to go with Zen or vodafone...
26 juin 2022
Réponse de Digital Home
We acknowledged and accepted that our service response had not been up to performance. We were not able to verify the network element with you. We will learn and improve from mistakes made.
still suffering internet drop out like…
still suffering internet drop out like we have had on all services we have tried . great speed when it does work though
23 juin 2022
Réponse de Digital Home
Frustrating indeed. Will raise a case note and contact you directly to resolve.
Signed up as was told it was all ready…
Signed up as was told it was all ready to go
Ended up cancelling as it wasn't
20 juin 2022
Réponse de Digital Home
We absolutely understand how frustrating an experience this can be and are working hard to resolve. In this case, we were dependent on wayleave permission from your landlord which they refused to provide. We undertook 2 installation appointments, at our cost, based upon your confirmation that you had this approval which failed as it was not received. Sometimes we are dependent on 3rd parties that we cannot influence directly.
Great internet speeds and reliability
Once I decided to go forward with the order , the staff were helpful and friendly, no pushy or hard sell , once installed does exactly what was said to do , great speeds and great coverage all over the house, (much better than sky) definitely recommended
16 juin 2022
Réponse de Digital Home
Many thanks for sharing and delighted you are enjoying both the service and the network performance.
Digital home
Installation guys did a brilliant job. Neat and tidy. Much faster broadband than my previous provider. Very happy
15 juin 2022
Avis spontané
Réponse de Digital Home
Delighted the onboarding and then service performance experience was good. Keep enjoying the hyper fast broadband experience and thank you for sharing.
These guys I can’t praise enough
These guys I can’t praise enough. Not quite live in my area, but the rep has kept me up to date all the way. My router arrived this morning . Polite. Courteous, respectful. I can’t wait to enjoy the internet with you. I’m already getting a far better customer experience than my old provider
7 juin 2022
Avis spontané
Réponse de Digital Home
Thank you for sharing, excited at launch in new cities including Swindon, Coventry and Wolverhampton, in addition to Bournemouth, Portsmouth and Southend on Sea. We understand that the communications management is critical and are investing heavily to improve process and capabilities.
Fantastic staff.
6 juin 2022
Avis spontané
Réponse de Digital Home
Hugely appreciated, thank you for sharing.
Very lacking
After placing an order and also requested a survey to make sure the fibre was available at my address there at my address
No survey was forthcoming and even when I cancelled my order the area manager that attended to pick up the router didn’t seem all that bothered
As it turns out my property does not have the fttc so why are they taking orders,setting up direct debits for something that cannot be installed
They seem pleasant enough but the professionalism required is severely lacking and from what I can glean all the sales staff are commission only so the sale is the only thing they are interested in from my experience
5 juin 2022
Réponse de Digital Home
We are an exclusively Fibre To The Home (FTTH) consumer broadband service provider. We have a single offering ensuring gigabit access connection. We promote our services to properties that are designated as being able to have network access that supports this product. On placing our order, we have a defined process working with our access network partner to verify the original classification and to also handle any legal permissions/technical network changes which maybe required prior to appointment installation day. A each stage either technical or legal people and systems are employed with the goal of providing an effective installation experience. There are instances that our full fibre service cannot/should not have been promoted owing to network restrictions not identified prior to installation, we work hard to resolve or acknowledge that we are unable to offer our FTTH service. We understood from your complaint that our sales presentation can and will be improved, however, you cancelled 2 months prior to your installation date. We are unable to offer bespoke survey requests at this time owing to the impact on product pricing to introduce such a feature. We are sorry that your experience was so disappointing.
Loving the service
Loving the service
Not had any problems what so ever like I'd had with other Internet services
Definitely highly recommended
31 mai 2022
Réponse de Digital Home
Fantastic and thank you. We are working hard to deliver a high quality performance with a service you can enjoy and engage with. Appreciate you sharing.
I was never given the how to connect to…
I was never given the how to connect to the system, which was badly sited right at the door because of engineering technicalities, I would like to cancel the order and ask the equipment to be removed, thank you
30 mai 2022
Réponse de Digital Home
That is disappointing. We will be in contact with you to make arrangements, however, after going live we did not have a recod, until this review, of service concerns.
Problems sorted promptly
Installation was a few weeks ago but we experienced signal drop out in the garden. An email to support resulted in a phone call from Paul who confirmed that Sam would call round with an extender the following day. He set it up and we now have great coverage. Great Job and thank you :)
26 mai 2022
Avis spontané
Réponse de Digital Home
Delighted we were able to assist, building up an excellent knowledge base on the in home WiFi experience. Appreciate you taking the time to share and that you are enjoying both the service and the performance.
It’s been 4 weeks since they installed…
It’s been 4 weeks since they installed it but had problems so still not connected have another engineer coming in few days to sort it but the first lot that installed it sometime damaged the bar on top of door now make a loud terrible noise when open it and worse when shut it but they are doing what they can to sort it so hopefully I will be connected by end of week
24 mai 2022
Réponse de Digital Home
We have definitely had some access network issues in specific areas which have been difficult to manage and we thank you for your patience. Delighted that we were able to get you connected and enjoying the performance. There is a process for remedial action on repairs should a new installation cause any issue or concern. We are at present progressing this with our network and installations partner, in conjunction with you.
Réponse de Digital Home
Awesome and thank you for both joining our hyper fast broadband community and sharing.
Best customer service and signal ever
Chris from Digital home has been nothing but helpful since day 1. I was really let down by Sky for years having a horrible WiFi signal (with extender). I work in a seperate building from home and it's a challenge getting a signal in there but absolutely necessary as I have daily zoom calls with clients.
. The signal with digital home is outsanding inside the house but it's has proven to be impossible to reach with other providers, in the back of the garden, where my therapy room is located
Chris went completely out of his way to make sure the signal would reach from the house all the way to the therapy room (which us quite far away from the main router). Eventually he got there and, again, went out of his way to make it even better.
I now can finally take on more clients in my business as the signal is now strong enough. Very impressed that he could make it work, and wanted to. 10/10
20 mai 2022
Avis spontané
Réponse de Digital Home
Many thanks indeed. We had some early configuration issues but delighted my colleague could assist and resolve. We love having a local face as we build nationally, we do appreciate the feedback and sharing as our hyper fast broadband community grows.
Seemed to try and rush the whole job.
Seemed to try and rush the whole job.
Would not take away or remove old internet cable. As they were in a bit of a hurry quite a poor installation.
19 mai 2022
Réponse de Digital Home
We realise the installation experience is a key part of the service delivery. We will capture and expand on your feedback, to share back into our continuous improvement program. We will engage to ensure the performance is improving now connected.
Great service
Great service, let down by my preivous provider. Ian came round and helped install and setup a temp internet connection until install.
Great service. Cant reccomend enough.
19 mai 2022
Avis spontané
Réponse de Digital Home
Wonderful. Expansion into the Swindon and Wolverhampton areas is helping us bring our service and performance focus to these areas and delighted we could help. Thank you for your time and sharing.
They tell you the speed is amazing but…
They tell you the speed is amazing but it's no better than our cheap Internet with bt still buffers
19 mai 2022
Réponse de Digital Home
We failed the trial and your agreement was cancelled without issue. Disappointing that we did not have an opportunity to review the WiFi experience with you or the option to resolve. We know our connectivity is good and will endeavour to ensure we deliver better ongoing.
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