Gregory was very clear & concise with regards my enquiry. He was very helpful & professional. I was very grateful for his assistance & I am happy with the outcome I reached in acquiring a new Life Ins... Voir plus
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I received great service from Tim today. He was extremely helpful and polite, and it was an extreme pleasure dealing with him. Well, done excellent customer service.
Liam was an absolute pleasure to talk to on the phone. He spoke very clearly, making it easy to understand what he was saying. He was polite, and just such a gentleman. Thank you Liam for making this... Voir plus
I lodge my enquiry - Staff member by the name of Kevin called . He was polite, professional and focus on the purpose as time is important . Ensure that all my enquiries are met and what I was offere... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Direct Cover
Écrit par l'entreprise
Coordonnées de contact
115 Pitt Street, 2000, Sydney, Australie
- 1800 577 321
- care@directcover.com.au
- directcover.com.au
4,9
Excellent
911 avis
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Brilliant service
The handling and clarity of the policy was handled with care and understanding,
13 avril 2026
Thank you for a great service, Paige!
I’ll be honest—when I first received the call, I assumed it was just another telemarketing pitch I’d quickly move on from. But within moments, Paige completely changed that perception. From the outset, she was warm, respectful, and genuinely attentive. What stood out most was her ability to truly listen—she took the time to understand my questions and responded with clarity, patience, and impressive depth of knowledge. At no point did I feel rushed or pressured; instead, I felt informed, supported, and confident in the decisions I was making. Paige’s professionalism and communication skills are exceptional. She has a rare ability to break down complex information in a way that is both thorough and easy to understand. It’s no doubt that her approach and expertise were the key reasons I chose to proceed with the policy. In a space where customer service can often feel transactional, Paige delivered an experience that was genuinely personalised and trustworthy. She is a true asset to your organisation, and her level of service absolutely deserves recognition. Thank you, Paige—I sincerely appreciate your care and excellence service.
9 avril 2026
Paige was excellent with her…
Paige was excellent with her presentation & explaining everything to me clearly. She made the experience really good.
10 avril 2026
Hugh was very thorough and answered my…
Hugh was very thorough and answered my questions well. He had a lovely phone manner and made me feel confident with my decision to move forward.
7 avril 2026
Page had well spoken English which is…
Page had well spoken English which is rare treat these days and was very helpful in setting up the policy.
10 avril 2026
good service
9 avril 2026
Dani was very helpful great…
Dani was very helpful great communication overall good experience
9 avril 2026
Yes,life insurance My person was Andrew,10/10
Very helpful in explaining every detail of the policy.
Andrew was excellent was very happy with the whole policy
8 avril 2026
The man I had on the Phone was great…
The man I had on the Phone was great very polite explaining everything to detail and very patient excellence service
7 avril 2026
Very helpful
Helpful,
Polie and very understanding ,
And easy to understand .
I was very happy
7 avril 2026
The clear communication with the…
The clear communication with the representative Shayla. She was well spoken and clear. After discussions on a couple of things I did not feel I was happy about, Shayla was able to guide me through ,which I felt help me to continue with the insurance.
2 avril 2026
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