Directflooring Avis 

Customer service not great from outlet store. Only reason gave 3 stars and not 1 is because the warehouse Internet staff were very helpful. Iam still waiting on my order, initially supposed to be in warehouse on 2/3/24. But warehouse team very good and finding out information and apologised for the delay. Connar from the front of house on the other hands attitude is I don't give a toss. Connar was unhelpful and rude. Asked several questions to which he replied ' it'll be in when it's in'. My question was, do u know if order has been shipped yet? And, csn u track the order? Is that not part of a customer service operators job?

Fab so far Defo recommend

Great customer services

Very easy to order online.
The driver was very friendly and helpful. Helping to take the flooring to my first floor flat. Very much appreciated.

Delighted with entire experience so far with Keith in Edinburgh. Expert advice, non pushy sales. He even stayed after closing time to organise delivery. Highly recommended.

The man that delivered was very helpful and pleasant, ans I have just reordered with them as the service was brilliant.

The flooring arrived as promised. 1 pack was damaged in transit so I call the company and they immediately sent a replacement

Went into the store and provided them with the sq I needed covered. Was advised that I would need 17 packs which I bought that day. At this time there was a 20% sale on. I asked multiple times if this would be enough flooring, and was physically shown the calculation to confirm it would cover me.

Once my fitter started to lay the flooring it became apparent VERY quickly that there would not be anywhere near enough. Went back into the store to be told that I had been told the wrong information and that infact I would need 27 packs to cover the sq.

To add insult, I was advised that due to the sale no longer being on I would have to pay full price for something that was THEIR mistake! I was told their ‘tills were not set up’ to be able to do anything. I was advised this would be passed to the area manager and that I would be contacted, I HAVE YET TO RECEIVE ANY RESPONSE WEEKS LATER!!

Appalling experience. If the flooring hadn’t already been laid I would not have given them another penny!

Bought expensive white gloss luxury LVT for about a grand. Got messed about with fitting dates but was promised early December. Time comes and it was pushed out to just before christmas. Their guys came out to fit but started making excuses on the day and didn't fancy the job. Got my own fitter who fitted it all. It's covered in scratches a week or 2 in and we've been very careful with it. The white gloss must be about 2mm thick and isn't fit for purpose. Once scratched it's beyond repair and buffing just makes it worse. Also had issues returning a box even though my fitter was promised there would be no issues. Got it done after an argument. Was then subsequently charged a fee of about £32 from square inc who must do the returns on behalf of them so didn't get the full amount back for the box which cost like 54 quid. Really terrible experience and will need to replace it all again shortly. Do not use this company.

Great communication and super fast delivery, my only small issue was the delivery charge was £40 but that seems to be the standard amount for quite a few flooring companies

Well stocked flooring in the store. The 20% off had come to an end the day before I visited so I went home and ordered online getting it at the special offer price. I got it delivered to the store to collect saving myself quite a bit of money.

Very unhelpful. Bought £1000 of flooring but joiner suggested I might need an additional 2 packs. Branch 10 mins away but the policy is YOU BUY IT KEEP IT NO REFUND EVER

when it’s a full unopened pack which they stock and could be returned the next day I would suggest going to another supplier where they allow this and are more helpful

Great company sent off for some samples and they arrived 2 days later. Finally decided on flooring and came in great time.Delivered to the door no problems would recommend to family and friends

Easy to navigate thanks

Good arrived sooner than I thought
Fitted today very pleased so far

Great products and delivered on time. Thanks