Directpick Ltd Avis 

I ordered two beesom brooms and I accepted the package when it arrived. However I was utterly confused as what arrived was someone’s missing luggage…..I am baffled how this can happen. I contacted DirectPick who I thought would be equally embarrassed that we now have someone’s personal items and their travel luggage as opposed to our brooms and they would want to put this right.

Nearly 2 weeks have gone by now and DirectPick have shown no desire to resolve this situation quickly or even apologise. It has left me contacting airlines myself trying to return this poor persons luggage and without my order and no update on whether I will get a refund or replacement items sent. The only note I have had so far is “the delivery driver must have accidentally swapped the labels” and no response to my follow ups.

I did see some fairly poor reviews of DirectPick before placing my order, but I thought that brooms were a fairly simple order and something hard to mess up…..how this can be gotten so so wrong is beyond me….you can forgive the mix up to some extent…. but not the lack of follow up and poor customer service. Genuinely feel like I have been ripped off or part of some sort of scam. I have asked for a full refund but I am concerned I will need to take matters further in order to see the full return of my funds.

I purchased a garden broom/besom from directpick. Paid sum requested (via PayPay) at checkout. Within a few hours I received an invoice via PayPal requesting a further settlement of £10.61 to cover delivery costs claiming I'd not paid the correct amount at checkout. I disputed this and demanded a full refund. I quoted the distance selling regulations and threatened use of the Ombudsman. hours.
I received the following response approx 5 hours later
Dear Customer 
It clearly tells you at checkout - which shipping you should select based on fast and product dimensions.

I also received a full refund via my PayPal account.

Please be advised

This firm is useless and I will never order anything from then again, my order never arrived after waiting 2 weeks and no communication from them so I E-mailed them 3 times before I even got a reply to which I was told 'it will be another week' after 2 weeks and 8e-mails later I finally got my money back! I wish I had read this page before I made the order.

i bought a guardsman broom with handle,the handle hasn't arrived with the broom head.i can't get hold of the company by phone or email.not only that i have been charged twice.
In answer to reply.i do have proof as my bank tells me so on my statement.but i still have not recieved the broom handle to go with my broom head.
p.s.it's really strange how you simply cannot get hold of this company,but give them a bad review,and you get a reply straight away.although i have yet to find out where my broom handle is.

Paid for express delivery at £9 and arrived 8 days later. Ordered things from other companies at the same time with free postage and arrived in 2 days.

I bought an item from here and it didn't arrive. They hadn't paid the correct postage. They were very rude when I contacted them. They told me that if I didn't collect and pay for it (said they will refund) I would not get a full refund. Should have looked at all the other bad reviews, they're probably right about Directpick.

In reply to comments. My item should have been delivered to my door. It was held at the post office because DP did not put the correct value postage on it even though they charged me £4 for a small package. They tried to blackmail me into going to the post office and paying the fee to collect my item telling me that I would lose 20% plus a fee on a refund when the post office returned it to them as per the terms on their website. Thanks American Express for sorting out my refund. Hope your business goes from strength to strength.

Easy to order, good communication and a prompt delivery so excellent overall!

great product for sticking things together, very tacky, just the thing for food flags etc.

hi, can someone please advise on my refund ref order 1615/190822/67? i contacted you after i received a damaged bath panel on 24th of August. numerous emails have been sent, and i am still yet to receive a refund?

Small clear storage boxes with clip lid and handle. I purchased 8 boxes and did not realise they were slightly smaller than I wanted but it hey have come in handy and useful. Ordered and informed when delivery was expected although they arrived earlier than expected .good communications and packing

I bought item and wanted to return it for refund as it is unsuitable for intended use. Sent 3 emails, first email was sent same day I received the item, 7 days ago, but company not replying nor answering the phone calls. I wish I had checked reviews on this website before buying anything from them. This is appalling customer service.

Didn’t get what I ordered it was advertised 300 led curtain lights so I ordered 3 sets but I got 3 pieces of string lights with about 20 lights on . When I complained they had sent the wrong lights they said I had ordered sample lights which I hadn’t they offered me £2 in total refund it’s a joke I definitely would not order anything again

Very good. Left in place I asked and great experience.

Really quick delivery excellent product really easy instructions to follow. Would recommend

Goods not delivered. Not answering telephone calls and not replying to emails 😠

very good price,easy to order online, fast delivery.
Pleasure to deal with.