Discount Lots Avis 214

TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 4 sur 5 étoiles

Amazing experience at Discount Lots! Rene the manager and the whole team were super professional, friendly, and helpful from start to finish. Great customer service, great deals, and they really make... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I am not a person who trust anything nor anyone. I have been searching and searching for land and it’s been very hard. Everyone had either too much down payment or too much monthly payments. I found d... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Joseph Sanchez and the entire Discount lots team has made my crazy dream of owning land in Joshua tree before all the milenials bought it all out lol. On my financing capabilities let’s say. It would... Voir plus

Noté 5 sur 5 étoiles

Easy, seamless experience. If you can’t view/investigate the property yourself, put a post on Craigslist offering to pay someone to show it to you on a video call. I received the deed a couple of... Voir plus

L'entreprise a répondu

À propos de l'entreprise

Écrit par l'entreprise

We started Discount Lots with one simple idea: Make land ownership easy and affordable for regular people. We took our experience as real estate brokers and supply chain specialists and put it to work to find overlooked deals on land. We take our savings and pass it on to our clients in the form of low prices and easy payments. Not only do we offer exclusive access to listings not listed on the market, but you can also purchase land either outright or take advantage of our innovative rent-to-own program.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

214 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Noté 5 sur 5 étoiles

This company is a dream come true

This company is a dream come true. I thought it was a scam. I called every where and discovered they were real. 12-20-23 we put the down payment. We have a beautiful small peice of land and in 84 months we will own it. We are already working on building on it. I'm beyond greatful for Joseph and team ❤️

20 décembre 2023
Avis spontané
Noté 3 sur 5 étoiles

Not happy

When you need assist no one is available. I left message on 11/26 for my acct manager and got no call the next day today. I noticed they paused on 11/26 when trying to make a payment over the phone on my acct when payment was still not due till the 27th. I always call to make the payment. I called yesterday and only got the salesperson which only offered to send a message. So I paid online today because the hold was long and it was 8pm eastern time. The app is glitchy and I always avoid that option. I noticed my acct now does not say paused!...like what does that mean.. 🤔 does it mean we are waiting to lock you out if payment is not made on time? Days before the due date? Well no answer so far. Not happy with the lack of support or end day hours. I am customer service with more than 15 yrs of sales and customer service and this process could be improved significantly. I just talked to some that could not answer my questions and with my frustration hung up on me..so this so far is a horrible experience paying land with so many uncertainty and is frustrating plus worrisome. Do they realise this is not a regular phone payment. Even for a phone payment i as a care rep cannot hang up regardless how a customer is. I hope the CEO is reading this. If your company is small train all employees to assist in everything not just sales. I am really tired of hearing I do not know and please call your manage. If I would not have used the online payment I would have been late. Mind you I made the payment without the follow up I was expecting today. I will complete my purchase until fully paid but avoid any other sales from Discount lots.

26 novembre 2023
Avis spontané
Logo de Discount Lots

Réponse de Discount Lots

Hi Evelyn,

Thank you for taking the time to share your experience with Discount Lots. We give utmost importance to feedback from our customers, and we're genuinely sorry to hear about the challenges you faced with our service.

First and foremost, we want to extend our sincerest apologies for the inconvenience and frustration you experienced. Providing excellent customer service is a cornerstone of our business, and it's evident from your account that we fell short of these standards in your case.

Regarding your concerns about reaching out to your account manager and the responsiveness of our team, we acknowledge that your experience was not up to par. We want to assure you that our team strives to be as accessible as possible, including on weekends. However, there can be limitations, especially on Sundays when our staffing is reduced and response times might be longer than usual. This is certainly not an excuse, but rather an area we acknowledge needs improvement.

The issue you encountered with the payment pause and the app's performance is concerning. We have taken note of your feedback regarding the app's glitchy nature and the confusion around the account status. We assure you that we are continually working to enhance our digital tools for a smoother and more reliable user experience.

Finally, we are troubled to hear about your interaction ending with a hang-up. This is not representative of our customer service values, and we will personally ensure this matter is addressed internally.

We value your business and are committed to ensuring your journey with Discount Lots is a positive one. Thank you for your patience and understanding as we work to make these improvements.

Sincerely,

Discount Lots Team

Noté 5 sur 5 étoiles

This company is wonderful

This company is wonderful. We were skeptical at first. It sounded too good to be true. After careful research we decide to take the plunge. It was a wonderful experience, everyone was so helpful. They are willing to answer any questions and Jackie gets back to you right away. She also explains everything in detail and makes sure you understand it. We will definitely refer friends and family. It has been a great experience .
.

31 octobre 2023
Avis spontané
Noté 1 sur 5 étoiles

Disrespectful and probably racist

Disrespectful and probably racist. Refuse to use proper legal names. Insults to people who have been adopted by using made up variations of their names. Do not recommend

6 novembre 2023
Avis spontané
Logo de Discount Lots

Réponse de Discount Lots

Hi JoiAnna,

Thank you for taking the time to provide your feedback. At Discount Lots, we value each of our customers and are committed to treating everyone with respect and dignity. We are deeply concerned to hear about your experience, and we sincerely apologize if any part of our service came across as disrespectful or insensitive.

We would like to clarify that our policy is to address all our customers by the names provided to us in our system. Upon reviewing our records, we have noticed a discrepancy between the name used in our communications and the one you've mentioned. This seems to be a result of an incorrect name entry in our system. We understand how important it is to be addressed correctly, and we regret any upset this has caused.

We are taking steps to ensure accuracy in our records and to prevent such issues in the future. To rectify this, we kindly request you to confirm your legal name as per your preference. This will enable us to update our records accordingly and ensure that all future communications are accurate and respectful.

We appreciate you bringing this matter to our attention, and we are here to support you in resolving this issue. Your satisfaction is important to us, and we hope to continue serving you with the high standard of service you deserve.

Sincerely,
Discount Lots Team

Noté 5 sur 5 étoiles

Discount lots

MrJosephband Mr.Ari was and still is very helpful with all my concerns . I appreciate Discount lots 💪🏽❤️

13 octobre 2023
Avis spontané
Noté 5 sur 5 étoiles

I would recommend Discount lots for your land buying needs !

I would 110 percent recommend Discount lots. The account executive lead Vanessa Corey was very knowledgeable, professional and made me feel at ease with all my questions and purchases. Discount lots is lucky to have such an amazing employee ! Vanessa she is very dedicated and willing to go above and beyond to help her clients! The process was smooth and transparent. I purchased two parcels from Discount lots, I would recommend the company to anyone looking to invest in land.

17 mai 2023
Avis spontané
Noté 5 sur 5 étoiles

Discount Lots has help me and my…

Discount Lots has help me and my husband achieve something that I almost thought impossible and that’s land ownership! I have been looking on their website for about a year, and finally found what I needed. Customer service is amazing! They keep in touch but not pushy, they were there to answer all my questions, and I didn’t feel sold after I made my down payment, I woke the next morning and felt even better! I will not hesitate to tell anyone about this company. Everything they told me was in the paperwork, there were no hidden fees, I’m soooooo glad I decided to move forward with Discount Lots!

30 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Discount Lots made it very simple

Discount Lots made it very simple, easy and affordable for me purchase land. Their customer services is very professional and loaded with experience when it comes to purchasing. I recommend that everyone give them a call if you want transparency and action of a purchase without the hassle.

11 mars 2023
Avis spontané
Noté 5 sur 5 étoiles

Discount Lots has the best customer…

Discount Lots has the best customer service representatives you could ever meet. They are courteous, professional and they ensure you have an smooth transition in the buying process. Jacquelien Trotter is a great representative. Always patient while handling my request. I purchased my land almost two years ago and it is the best decision I made to buy from Discount Lots. Before I purchased my land I had initially started the process on another property at Discount Lots. I became nervous and changed my mind. Discount Lots refunded my funds within the time limit without any hassle. They told me whenever I'm ready to purchase again to come back. I did just that and it's been almost two years. They have not disappointed me and they treat me like they appreciate my business. I am lost for for word to describe how good this company has been to me. I recommend Discount to everybody. LS

31 août 2023
Avis spontané
Noté 5 sur 5 étoiles

All around great experience …

Affordable payment options and downs on property. Great customer service. Would highly recommend Discount Lots for all your real estate needs. Joseph Sanchez was amazing to work with and I will be telling friends about their great land deals! ❤️

21 août 2023
Avis spontané
Noté 5 sur 5 étoiles

Jacquee makes transitioning in my new…

Jacquee makes transitioning in my new land easy I just switched over and the experience that I have been giving has been a very positive one I recommend this account Lots to everyone that I run into who seeks to buy land or home

19 août 2023
Avis spontané
Noté 5 sur 5 étoiles

6 stars++++

If I could give this company 6 stars I would. They make it so easy and accessible to by land, which I thought was impossible. I’ve been searching for land on NV and I am so fortunate to have come across discount lots. It is very very simple to purchase from them and they are very transparent. It is hard to trust companies these days, but discount lots is reputable and trustworthy! Thank you to Cindy for helping me settle my dream land.

3 août 2023
Avis spontané

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