Divan Beds Avis 

I was really pleased with my purchase because it included everything I needed at a great price. The best part was that the two drawers were already installed and I could choose which side to have them on because the bed base had predrilled holes for the headboard. The material is of good quality and the base feels sturdy. The feet easily push in and lock, giving it a classy look. I was particularly impressed with the thickness of the mattress, which is perfect for my tall son. Often, beds end up being too low or the mattress is thinner when bought as a package, but not in this case. The seller even called me to let me know about the delivery, which arrived right on time. The courier was polite and helpful, making the whole experience even better. I've already recommended this to a few friends because I'm so impressed.

I ordered a hybrid memory foam matress when it came it was awful cheap nasty horrible quality.
I arranged a return they told me 49 00 torture wasn't happy but I agreed . When I had .y refund they kept 46.00 I contacted them and they said the plastic bag the item was in was ripped I have photos to disprove this and I told them .
They replied ut cost 46.00 to the driver to mend the plastic covering before putting it on his van.
This is a blatant lie .
Please do not use this company they will rip you off.

Divan-beds. DO NOT ORDER FROM THIS COMPANY. I made the mistake of ordering a mattress and received an email saying they'd received my payment. Then several more emails confirming. I then sent £49 to have the old mattress taken away. They then told me my payment hadn't gone through, I checked and it hadn't. When I emailed back asking why my payment had been confirmed as paid, when it hadn't,, and asking for my £49 returned.
It took several weeks of me emailing frequently to get a reply, and that was they've taken it as 20% deposit for a new mattress.

They also don't have a working phone number and the sales chat bot doesn't work. Save your money and go to a company that will not conn you

I was pleasantly surprised when I received the bed. It exceeded my expectations compared to the picture shown. The headboard is beautifully large, heavy, and thick. It truly gives off an expensive look. The bed frame was exactly what I needed and it looks fantastic with my mattress on top. Now I don't have to worry about getting a valance for my bed. The charcoal grey color is not only lovely but also plush, not dark and dull. I am very pleased with this purchase and it is definitely worth the money. I highly recommend it. Thank you so much, A*

Love the bed I bought from Divan Beds. It's comfortable, looks nice, headboard nice n big, mattress is cosy and soft. Easy to put together and mattress comes carefully packed. Excellent value. Delivered by really helpful lovely people too, Thanks Terry and Gavin you were real stars with your delivery. Excellent all round. The 2 drawers are a real bonus too. Theplush velvety material is lovely too, it comes with some little feet too that clip into the base to give that extra height. Highly recommend for the price too. Thank you perfect

I initially had concerns about purchasing a bed online, but I am pleasantly surprised. I really wish I had bought it earlier. It arrived in just about a week, and I received an email within days informing me of the delivery date. Two delivery guys kindly brought it into my hallway. The bed base comes in two pieces that you easily connect together. However, the two drawers are positioned differently from what the picture showed. The feet of the bed look incredibly stylish. The mattress is incredibly comfortable and thick, topped with memory foam. The headboard is absolutely gorgeous, and attaching the feet to it is a breeze. I would definitely recommend this bed to anyone. It deserves a solid five-star rating, no doubt about it.

Not allowed to leave no stars pleas do not use this company I ordered a pillow topped mattress in November got an text to say being delivered on Friday no mattress arrived tried to call but the line is disconnected sent an email did get a reply saying they would chase after a week sent another email to cancel the order to be told I would have to refuse delivery as it was with UPS
More emails from me to them and still no mattress . Get a telephone call in January from another company to dat we are looking to deliver your mattress this week it turns out divan beds placed an order via eBay on 21December with an other company for my mattress !! Nearly a month after I had ordered it . So not only did they lie telling me it was with UPS but took my money and then placed the order late I had to call my credit card company to refund as divan beds would not help please do not use this company don’t walk RUN from making any purchase with them

I reluctantly gave 1 star to be able to write the review as i would like to give them minus 5 stars. Like the previous customer I ommitted to read reviews before purchasing a velvet bed with mattress and headboard which from the description looked nice. I purchased this for my young grandaughter who weighs less.than 5 stone. The bed was used for 3 months of which 6 of those weeks it was not slept on! the mattress springs dipped significantly and caused my granddaughter to slip out of the bed if she moved in her sleep to the outside. The Headboard does not stand on the base squarely and when I then asked the company to send me a.full refund and come and collect the bed, sending them photos clearly showing the problems, they wasted time by keep asking for more details and more photos describing the issue in various different ways, which all mounted to the same thing that i had already given them, that the bed was mis sold as was not fit for purpose, i have had many a cheap spring mattress lasting me years not just weeks and I am a lot heavier than 5 stone! One of the stupid excuses.they gave me after wasting so much time that I was out of the 120 day exchange or refund period was.that the mattress should not be sat on, well....... how do you get into a bed if you don't sit on it first? and even so this should not have happened. This is a shambles.of a scam company and I would suggest anyone looking for a decent bed and mattress do not come to this company as they have no morals and do not deserve to be trading! If i had done my homework properly i would never had purchased from these scammers. I have had to now buy another bed which my granddaughter has slept on every day for the past 5 months and its as sturdy and firm as the day it was delivered but of course costing me to replace, so after seeking legal advice and being assured i have a case, i am at present taking procedures.to sue this company for the recovery of my money and all expenses incurred, for the mis sold bed and mattress and i am also reporting them to the police and trading standards! I repeat this is a sham company that don't deserve to be trading and I aim to get them closed down forthwith

I wish i had read reviews about this thiefing company. Ruuuuuunnnnnn Awwwwwwaaaayyy from them. They are liars, thieves and scammers. I ordered a bed from them first came the base and then i had to wait on the mattress which did not come on the date promised. May i add i suffer disabilities which means i had no bed to sleep in for days. I decided to cancel the order as i was very un happy with their service. Plus the cheap base that came i was un impressed. They would not take back the base although it was in my 14 day return policy. Plus to add more injury to insult the mattress i told them i did not want they have charged me 145 pounds to return it and only is return 129 pounds to me. The mattress never came here, i cancel it because of non delivery of the day expected and no.update of new date delivery. I even had to write them again about my refund. This company is a disgrace and you should be put out of business. Never again. Still awaiting refund since last year. Quick to scam and take people.money but long to refund. May this year bring ur company more misfortune just like what you have caused me and other people. Hopefully this can make people aware of your crappy thiefing company!!!!!

Purchased a 5000 pocket spring Luxury pillowtop matress, only to find that they have deivered the wrong item a not what we oredered. Tried to conttact online via Web chat that is of no help directs you send an email. Emailed sales no reply still waiting ,also tried to contact on there telephone no: this turns out to be a fake as well. there 24/7 service is not available. Their website states Wake up happy with Divan-beds.co.uk
what a poor choice of words to use a poor customer service. Do Not Purchase from these Guys as you will only be dissapointed their non respone to wrong deliveries. Be Warned Customers

Bed came very polite lads. Bed is beautiful and amazing price.. only down side I had tonphone then a few times to chase up my bed.. All forgiven when the bed came and the two lads were amazing!! Happy customer..

Just, rubbish frankly. Ordered a 'memory foam 4ft double' mattress. I was emailed at 5:40pm on 24th July, and given less than 24 hours notice about a delivery window of between 2pm and 6pm for TODAY (the 25th July). And when I received that delivery notification, I spotted that apparently, they do not deliver to your door but only to the communal entrance. I live alone, in a first floor flat.
I contacted the company to ask if they could supply help to carry the mattress. I got TWO responses - the first basically saying "No", and then pointing out to me some buried info tab on their website where it states about their delivery policy. (THIS INFO SHOULD BE TRANSPARENT! I am NOT the only person who lives alone and not on a ground floor!)

Then a second email stating that yes, help to carry the mattress IS possible, but at a charge of £55. I was working last night so was unable to respond. I emailed them this morning (25th July) to request help. No reply came.
I managed to get a neighbor to agree to help me carry the mattress up stairs to my flat.
But then the mattress arrived an HOUR EARLY (at 1:00pm) so my neighbour was not available and I had to rally an ask another neighbour to help!!
Got the mattress upstairs... checked it against my order. And they have not sent me what I ordered at all - but some sub-standard alternative. (I have pictures to prove it is not the same as what I ordered)
I am loathed to return as I was already told by the company that returns will be charged at £89.
DO NOT USE THIS COMPANY.
Smoke and mirrors! And their products are not what they say they are on the website.
Spend a bit more money and get your mattress elsewhere, I'd say. I'll be giving this one to charity.

So sorry guys,
I was enquiring about beds with numerous companies for a divan bed on Facebook and the actual seller was a total con artist,
I really apologise for my mistake.
I didn't realise who he actually was but he advertised as Divan Beds only.

We Just moved in to our New home and needed the beds as soon as possible
The beds took weeks to arrive and when they did arrive there was no mattresses and also stated on driver paperwork no mattresses ordered, Trying to contact the company was hard so eamailed my time again waisted did not expect a split order , I payed £830 for 2 beds with Pocket sprung memory foam lololol there ridiculous mattresses,,you expect them to be better than what you actually get, when driver turned up there was only 1 driver with half my order u expected after waiting weeks for the beds.. bieng disabled, I've had to haul the bed bases up the stairs although i stated needed 2 drivers please when i ordered obviously my email was not read, driver said mattresses will arrive in few days,the bed bases are OK few faults on the trims are hanging off on the draws.
The mattresses eventually arrived,,lol im sure i payed extra for an expected exceptional memory foam mattress,wow!! These are really bad for the description they say about thier mattresses these are cheap and nasty when you sit on edge,, ive almose fell off the side sitting on the bed,, the springs are just ridiculous you can feel al the springs around the edge of the mattresses right through with a very thin material covering the mattresses like a sandwich thin layer of sponge on the top.
I must say these are the worst mattresses I've ever felt I'm so upset for that price.
I wrote and they was the mattresses I ordered , definitely not expected the quality for the price horrible and really not expected I thought they would be lovley and heavy and Foam Pocket sprung springs no there metal and very flimsy.
The headboards are ok.
Gutted about my mattresses.

Amazing value for money. Far better than I expected. Looks luxurious and really finishes bedroom off. The mattress is fab, nice and firm great night's sleep! Really easy to put together did it on my own so if I can do it, anyone can. Bed arrived on time, professionally delivered.
Definitely recommend this company.

Ordered a bed which was delivered as promised within 7 days. The wrong bed came but Divan beds got back to me immediately to arrange an exchange. It came the next week.

The bed was delivered on time and I got what I ordered, everything was good, I was told delivery would be today and 15 minutes beforehand I got a call from the delivery driver. All items were in the boxes as promised. The driver was very helpful too. I wish all suppliers were as good as this experience

I was a bit sceptical on ordering after reading some reviews but went ahead anyway thinking I could recall my money back from the bank if anything goes wrong.
Worried for nothing, I ordered two beds with two draws in each bed no mattresses and full size headboards for both beds, both ordered 17th November they arrived 22nd November, just before delivery man left I noticed they had sent standard headboards instead of the full size ones I had paid for, I sent them back with the delivery man who assured me they would deliver them the day after or the day after that, so now I'm thinking here we go, but true to their word the day after my headboards arrived. One Happy customer as these beds are nearly double the price for the same beds at Dreams, I'm that pleased I am recommending Divan Beds UK to my family and friends. Thank you

Ordered a mattress from Divan-Beds (A superking luxury mattress).

Order went through easily.
Email confirmation received.
Updates about delivery were helpful.
Prompt responses to our queries regarding delivery.
Phone call on the delivery day with ETA.
Mattress arrived
Friendly delivery guy.
Mattress wrapped in protective plastic.
Seems a good quality mattress for half the price of mattresses in Dreams etc.

I would use them again.

Pleased :) Thanks