Divan Beds Avis 

This is as honest as can be. WARNING DO NOT WASTE YOUR MONEY. Uncontactable, Tel number doesn't answer. Supplies very very poor quality items. Abrupt, unhelpful, and all contact is only available through email call centers. If you require poor quality, terrible service and a long wait with refund charges then this is the company for you.

Absolutely brilliant service,I don't think I've ever met people so happy in their jobs,very polite and helpful.Very pleased with the bed base excellent communication.highly recommend

Brilliant service from ordering to delivery . The bed and mattress I purchased are excellent value for money and honestly the most comfortable bed I’ve ever had . Looks expensive too . Very pleased with purchase !

Fantastic quality bed frame. Well packaged and no damage or problems. A breath if fresh air to be honest...

Bought super king divan bed and mattress excellent quality fast delivery brilliant service

Good Customer Service. This was our first time ordering with divan-beds and there were some hiccups with the divan base when it arrived. Customer Services replied to my email and arranged an exchange. There were more hiccups with castors when the new base arrived, but again, I received prompt replies from the 24-hour Customer Service agents and they helped see things through to a resolution, arranging to send some spare parts by post immediately.
End result - a great looking, comfy bed. Very pleased. Thanks!

I've used beds.co.uk for a number of years, having bought 6 beds & mattresses from them. However, I had a couple of hiccups with my 7th & most recent order. Beds did all they could to resolve the issues, & when it became clear it couldn't be resolved, they didn't hesitate to replace the defective faux leather divan, with a brand new one, the next working day! I want to say thanks to manager Billy & his team for their excellent service, & the kind discount given for an upgraded bed. I'm a very happy customer once again & will be back for bed No 8.

All companies are great when things are going right, but the measure of q company is how they react & treat you in the event that things go awry. In this respect, beds.co.uk have been brilliant!

Thanks
Anthony

Beautiful mattress, 5000 pocket sprung at a brilliant price, easy to order with regular email updates. My only issue is, it was a one person delivery to the door and I really struggled to get it up two flights of stairs.

Fast delivery great payment options very happy with the bed and mattress is very comfortable

Excellent service. Arrived on time. The bed is so lovely, so is the headboard and mattress. Highly recommend

Excellent service quick delivery and the bed is lovely and so comfy would highly recommend.

Beautiful bed, looks amazing just as the picture. Highly recommend

I’ve been shopping online for many years, and have always been treated respectfully by customer services if ever I had an issue with any products that I’ve purchased!

By far this is the worst company EVER!!
I purchased a sofa which is faulty, very flimsy, and had dirt marks on it. I tried calling customer services within the time frame however no one answers the phone at all in this company, the phone would ring out.

I emailed them explaining my issue, and the reply from them was sooo disrespectful and degrading, they more or less accused me of putting the marks on the sofa, and not putting it together correctly. I explained that it was, they had no empathy, and didn’t care one bit. How can a company be able to treat people like this and call us liars and be able to talk to us like we’re nothing!!

THESE SO CALL COMPANIES SHOULD NOT BE ALLOWED TO TRADE AND SHOULD BE CLOSED DOWN!

It is one of the best services and products in the market. Divan bed customer service can be compared to Amazon customer service. They are efficient, courteous and easy to reach
Thanx a million for making my life easy

Requested a refund for a faulty leather bed the day it arrived and Divan Beds are only offering to refund less than half price even tho the bed is unused and I still have all the original packaging
Not the service I was expecting
I will request a charge back from my credit card provider and take the company to small claims court to recover any losses and report the outcome back here

Bought a 2000 pocket sprung mattress and I am very happy with it. Nice and comfortable, well made and delivered in three days. Very happy with the communication. Would recommend divan beds.

Excellent bed & kept updated with my delivery.
Just bought an ottoman divan bed from this Company and the quality is second to none. Had a small problem with the footboard which I can happily report they rectified without hassle. Would definitely recommend.

The customer service and professional is some of the best I have experienced, they really care which is a rare trait in this life The issue I had was dealt with quikly and efficiently and I can't thank those involved enough Definitely recommend.

I ordered a cream bed frame and paid extra for a matching headboard and chrome feet. The bed frame was poorly put together with random staples all of the back but that was the least of my issues. The chrome feet were extremely cheap and chipped. The bed frame was a different colour to the headboard. The bed frame was cream and the headboard was tan\beige. I sent pictures and was firstly told they couldn’t see any difference, I was then told the different colours are because of different batch colours....complete rubbish! The headboard was in no way cream of any shade! I was offered a 10% refund providing I did not leave any negative feedback, or I could return the bed and bed frame in my own packaging at my expense and would have to wait in for a courier. I declined the partial refund as this was a bribe...I had a bad experience and was certainly going to share this as a warning to other people. Many other conversations occurred where I was told I am refusing to co operate...I waited a month before I complained, both of which are false accusations and I have emails to prove this. This has been a big inconvenience and a complete waste of time. Customer Services (Tyler) is rude, unhelpful and doesn’t care how poor my experience has been. There is clearly no quality control and this is a complete shambles of a company. BE AWARE!!

Got everything I ordered, mattress is perfect. The base boards feel a lil weak, like if I stood on them I would probably break them. But other than that everything is fine, once the mattress is on felt good. For the price you cannot grumble, for that one flaw. Thanks divan!