Diversity Travel Avis 111

Dear Danny,
Many Thanks for your excellent professional support and service!
We all appreciate it very much here, at Northumbria!
We wish Diversity and you a great success and more clients and diversity!
Best wishes,
Dr Tanya Vlasova,
on behalf of Nothumbria DCitizens project

The response and booking was quick and correct.

Often works - but not consistently. Occasional crash when purchasing. Often doesn't allow multiple bookings in one purchase basket. Called Diversity but cannot enter more than non-gender (why is this even an option?) Clunky site. Good idea, poor execution.

When you come from a non-western country, DT may propose a travel where you may need a visa and they are not warning you about that. I and three of my colleagues had to change our tickets at the airpprt, delaying our travel because the itinerary wasn't convenient to our passpprt.

Mary C was fantastic. Very helpful, helped me and supported me through a booking very quickly and explained all as she did it.

Thanks

I recently used Diversity Travel second time to book my flight and hotel, and as previously, I couldn't be happier with their service. The entire process was seamless and stress-free. Their team, especially Shanuj Mathur, was incredibly helpful, ensuring that every detail was taken care of with precision. I highly recommend Diversity Travel for anyone looking to book travel with ease and confidence.

Thanks

Trying to book a flight through their online system. they offer a quote but as soon as I try to proceed with the payment, they tell the offer has expired. So why do you offer it for it to expire less than 1 minute later?
I have now been on hold, trying to call them, for 2h15 min.... no reply from anyone. What a nightmare of customer service!!

Got a diversity travel itinerary booked by a company I am working with. No e-ticket provided, unable to print an e-ticket from either the email link or the app. Have emailed, no reply yet?

Working with the team at Diversity Travel has been a fantastic experience. They are incredibly efficient and professional, always taking the time to listen to and understand your travel needs. Their service is top-notch, ensuring that every detail is handled with care and precision. You will not be disappointed with their exceptional service and commitment to making your travel experience smooth and enjoyable.

Diversity Travel, through one of their officers, Ms. Antonia Smith, provided exceptional assistance in booking my flight. Ms. Antonia consistently responded promptly and kindly to all my questions concerning my flight back home.

I always deal with Ammar Baig when booking travel through Diversity. Ammar is fantastic. He is very knowledgeable and always goes above and beyond in everything he does.

Worst travel agency i’ve ever experienced. My organization has a contract with them so I don’t have a choice but to book flights through them. They don’t offer the most efficient routes. More often than not, I had always done the work for them in finding better options and routes. Flights are always more expensive than they should be. And they respond late. There was one time it took 12 days and a follow-up email before I got a response on a pending flight booking request. I asked for an explanation, but never got any. And for this last flight from Monrovia to Bordeaux I was supposed to take on April 6, 2024 i was escorted out of the airport as I found out they cancelled my return flight. I can forgive little mistakes, but it was traumatizing to be left on your own devices in an unfamiliar territory. I’m still stuck here in Liberia as of writing this review and I haven’t even received any apologies for this terrible mistake made by one of their agents! Unacceptable. The incompetence demonstrated here is next level. Worst travel experience in my more than 10years of flying for work! I would never recommend dealing with this agency.

I 'd like to express our gratitude [on behalf of my colleagues from the University of Northumbria in Newcastle] to Mr Victor Arogundade for his fantastic professional service which is highly appreciated by all of us. Thank you very much, Victor! We wish you and Diversity Travel success! Dr Tetyana Vlasova

What an awful experience using the booking tool - slow and prices are higher than elsewhere. I don't know why we are made to use them.

Excellent service from Ammar. Quick, professional and calm. Much appreciated.

I needed to change my ticket and they were very responsive and helpful!

I would like to highlight the help provided by Mr Ammar Baig in sorting out my trip. He was efficient and very helpful. I had to rebook my flights which did incur a charge but his swift actions are appreciated in sorting out my journey. Thanks Ammar

booking with this company is an absolute nightmare, I've had to refill a page SEVEN TIMES because it DOES NOT SAVE YOUR PROGRESS AND REFRESHES FOR NO REASON! A disgrace. Makes you wish you weren't travelling in the first place.

I was up against the clock in booking international flights to secure the best price. I fell upon an internal problem with updating traveller profile information. I worked with Ammar Biag from Diversity through lots of telephone calls and emails back and forth. Ammar stayed on the phone line to make sure emails were received. We made the deadline with 12 minutes to spare. Ammar was a absolute star and I cannot thank him enough.