DJ CITY Avis 

Agree with what most others have said. No customer service, no basic courtesy, no call backs, no email response, nothing despite multiple attempts to contact them.

Payment confirmation email reads that i should receive another email shortly with order details etc. No such email was received after a week, 2 weeks, 3 weeks and beyond, tried calling and emailing and i got nowhere.

Now 2 mths later, they emailed me that my order has been dispatched. But now i want a refund as i have already purchased alternative products from another retailer.

Problem is, I’m not sure if i can get a refund given nobody picks up the phone or respond to emails, which means i could end up with $2600 worth of unwanted products. Absolute nightmare.

Do yourself a favour. Spend the extra dollar and buy from a more reputable business.

No cumple nada de lo que dice. Mi gusto de música ni tiene nada i menos. Curioseando no tiene nada que valga la pena para ningún estilo, solo comercial y de 10 años atrás si no son más. Yo me inscribí y la cague. Me jodo y si sirve de algo aprendéis. 🙏🏻

Incredible customer service. I purchased an electric guitar for my son for Christmas through Amazon. It had a slight fault with the pick up so I messaged via Amazon. DJ City sent me a new one with no questions asked and didn’t even ask me to return the original product. I’m really impressed with this business and my son is very happy too. Thank you DJ City for such great customer service.

I got a snow machine in the middle of June stored it in my garage in the 2 boxes it came in. In November I took it out and tried to use it only for it to keep tripping out my house and then leaking out all the fluid. It took me 2 weeks to finally get a reply to my email as they never answer their phones. I had to travel over an hour to the shop because it was out of warranty as It had been 5 months since I got it,
Went to the store showed them the videos of what was going on and I was told it had to go back to Melbourne to be fixed.
On checking DJ city Mansfield I saw and spoke with other people who were having so much trouble with this company. A few people have been told oh it has been dropped so it is no longer due to be fixed under warranty.
This is the email I got today
We assessed your RageSnow1800
It has been dropped causing the main PCB mounts to snap off shorting out
There is fluid spilt throughout this is caused by not enough care taken when filling it
All the abouve is not a manufacturing defect so not covered by warranty needs PCBS approx cost $300 to $380
A new replacement is cheaper
Do you want this machine back unrepaired or scrap it here ?

Details: [12 Dec, 2024 12:04 pm] When turned on causes Power tripping in the home and also starts to leaking after that. Not tested in store by safety. Video provided by the customer. [17 Dec, 2024 03:36 pm] Item received by Dandenong service team and processed into queue to be assessed. [18 Dec, 2024 01:39 pm] This has been dropped and fluid spilt [18 Dec, 2024 01:43 pm] Advised customer main PCB mounts snapped off plus , general fluid spill through out caused by filling spills not covered by warranty est $300 t0 $380

Like everyone else I am experiencing postage issues- wish I knew about these issues

One business could not possibly be so busy they can't reply to an email, 12days of trying to contact them. Went into the store and was told there was no stock to fill my order, their QLD store had one and they would ring me. 4days later im still waiting for said call. I would not recommend this company to anyone. I'd say it's going to become a mission to receive a refund.

I placed my order on 10th Nov.
No tracking number or updates.
Tried to call several times and left voice message multiful times but no one contact me.
I want a refund!!

Wish I had seen this site before ordering.

No reply to emails. Took a week to be marked as shipped. Can’t even be bothered giving me a tracking number. Has it been sent? Who knows. Can see from reviews this is sadly common. I can imagine how difficult they would be to deal with if the product had a fault. Won’t buy from again, should have went to Amazon AU…

Absolutely bullshit customer service tried for 3 days calling the customer service more then 10 times per day and got no call back tried emailing the customer service support and got no response

My order was placed only got one email with no follow up email regarding my tracking number or if the item as been dispatched.

You should have customer service line if no1 works there

I recently purchased an LD Systems MIX62 G3 2-Way Speaker Pair with Mixer for $562.25 from DJ City's online store, which included express shipping. According to their website, "orders are shipped from our Dandenong South, VIC facility." After receiving an automated order confirmation, I got no further communication—no tracking information or shipping updates.
Over the next week, I made multiple attempts to contact their customer service via phone and email. The phone line either failed to connect or placed me on hold for extended periods before redirecting to an answering service. Despite leaving detailed voicemails and sending follow-up emails to both their sales and customer service addresses, I received no response or acknowledgment from DJ City.

It's unacceptable for a company to take payment without fulfilling the order or providing any communication. Making it difficult to reach them and ignoring multiple contact attempts shows a serious lack of professionalism and customer care. Ultimately, I had to resolve the issue through PayPal's Buyer Protection to obtain a refund due to DJ City's unresponsiveness.

I'm extremely disappointed with this experience and feel that customers should be aware of the potential issues when ordering online from DJ City.

Note: I left this same review on their ‘customer reviews’ section of the website, and within a day they took it down. Interesting how I have received no communication from them, yet they are quick to rectify any reviews that give areal insight into their practices. Very telling.

Impossible to reach customer service. I unnecessarily ordered the same product twice in a day (via their eBay store). I immediately tried calling them to cancel one of the orders. Tried calling 3+ times. Impossible to reach anyone. Tried emailing them, messaging them on the website chat, and messaging via eBay, so that they would not post the item twice. No response. They posted one item on the 22nd, and then ignored my messages/email for 4-5 days and posted the same item again on the 26th against my advice. Now I am faced with returning an item unnecessarily and worrying about whether they will ever refund it (a problem others have mentioned on these reviews).

Update:

Initiated return via eBay, which they accepted within a day or two, indicating return postage costs would be charged to me. No communication or response otherwise. Fortunately, they refunded the order within a couple of days of receiving the item, and eBay covered the return postage for me. A very frustrating experience, but it appears the system could work smoothly enough, provided you never have a situation that requires customer service. I would strongly hesitate to use them again for that reason, especially when there are other businesses offering the same products for the same prices.

Ordered a few things, received an email to say there was an issue Have had no call back from any one since only to receive a text to say they are on back order , showed they have stock,,,, wanted to get them picked up now have to wait, and probably pay the freight as well!!!!!

Drove to Dandenong store. Purchased a boss pedal. I paid cash and while the staff were preparing the invoice I opened up a non sealed box with it inside (was in their cabinet but I did not see it prior) to check it. Other guy asked what I was doing and was it paid for? I said I don’t see the issue, but was told this is their policy. So it’s their policy that you cannot check a product you have just handed cash over for at the counter apparently! I then got given a small stub receipt. I said can’t you enter this in your system as it’s a 5 year warranty and the chances of losing a small receipt like that are high. The guy sighed and said it’s already done. I asked again and he agreed to do this. When he had finished, I said “so any issues I come back and it’s in the system?” He said “yes”, then said “oh. I can email you with it” I said please and then he did it. Almost all companies like this email receipts as standard, and enter the sale into the system. Not a pleasant experience and an overall bad vibe in this store. Sorry guys.

Ordered a pair of HD280s Pro headphones today only to discover I was charged for 2 upon completion of the sale. Totally impossible to reach by phone last few hours. Wasted my afternoon with your BS.
Have also sent emails. You better be prepared for me when I get up to your Brisbane store after I drive up to get my refund.
Order number #1095853

The worst customer service at their Dandenong store.. rude, unprofessional kids who had absolutely no basic customer skills and product knowledge. Even after doing a click and collect was met by a very unpleasant, unfriendly staff member who felt like he was doing me a favour.. never going to their store again..

Order number 1084470
I have a business as well, my customers get an email answered in 12 hours. DJ City has the worst customer service.
I ordered a DJ Deck, and they told me was not in stock. I paid a supplement for another one. Now it is two weeks of waiting, and still no answers. I tried to call the number and no answers.
It is such as shame that this kind of poor business is allowed in Australia, creating a bad reputation in our entire market. As a business owner, I feel ashamed of them. I am happy to have a chat with you, just email me. The order number is displayed at the top.

the site said the item wasn't out of stock, ordered it, took them 1 week to tell me item is out of stock, and i ordered it during EOFY sale, now i have to pay extra to order it from another site since the sale is over

I have no idea how DJ City can have such a poor rating when they always sit at the top of my list when I'm hunting music gear. Needed outdoor speaker covers for an event this weekend. Rang DJ City yesterday afternoon and spoke to an experienced salesperson immediately. They understood my situation and express posted to Tasmania. They arrived this morning at 6am. Literally 15hrs from call to receipt. Bravo!

Can't express how utterly happy/satisfied I am with the customer service from DJ city! Jesse especially has been phenomonal, providing a quick solution, with 0 hassles or fuss!
10/10!
When something doesn't go to plan, it can be frustrating trying to re-ship, return, playing email tag for days or weeks, but I sent an email/e query and in less than 30 minutes I had a reply, a complete solution.
Very satisfied and a customer for life!

Return a set of earphone for repair in early December. Have been email a few times for update but no reply. It has been two months but no update and phone always rang out.
- Update, finally able to speak to service team and they are waiting for reply from Manufacturer.