Excellent service, Superb customer service, very nice work really I can’t fault you. My car was picked up from home and returned back to my home , what a great service .i will definitely recommend you... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementFriarton Bridge, Friarton Road, PH2 8DD Perth, Scotland, GB
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Perth DLG Auto Services Repairs to Audi Q3 Quattro TDI JSL 20. Right from the start the staff were polite & provided all information.Towards the end one minor complaint was dealt with professionall... Voir plus
I was contacted by DLG just after speaking to my insurer and arrangements put in place to bring a courtesy car and take my vehicle away within 48 hours. I was kept fully informed of the progress of t... Voir plus
L'entreprise a répondu
The repair itself was excellent but when the car was returned there was no power. The battery had been run down and not recharged
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Coordonnées de contact
Friarton Bridge, Friarton Road, PH2 8DD, Perth, Scotland, Royaume-Uni
- 0345 877 6922
4,4
Excellent
228 avis
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Great repair job and kept informed at…
Great repair job and kept informed at all times throughout the process
12 juin 2024
Happy customer
You were excellent in fixing the damage to my car and returned it to me on time. Thank you
12 juin 2024
The repair was very good but it took a
The repair was very good but it took a long time to get the parts
5 juin 2024
Professional service
From start to finish the service was excellent. Courtesy calls prior to collection of the Car, updates very regularly via sms. Lucas who delivered the courtesy car was excellent charming and very professional. The whole process of repairing my car was seamless. Even did a splendid job on the cleaning the interior.
5 juin 2024
Very professional service from start to…
Very professional service from start to finish, I was kept up to date with where my car was and what my car was receiving throughout the whole process, very quick return time, very friendly staff, excellent work.
13 mai 2024
Avis spontané
Repairs were carried out quickly and I…
Repairs were carried out quickly and I received regular updates on the progress.
8 mai 2024
Satisfied with the work
Vehicle was picked up promptly and delivered back as expected. No issues with the work, other than I would have expected the parts to be ordered in before the car arrived due to the work being a key change. The car was away for 12 days which wasn't a problem because I had a courtesy car to drive.
23 avril 2024
Excellent service
Excellent service. Kept up to date and work done within time said. Friendly staff and put at ease when dealing with them would highly recommend.
23 avril 2024
You gave regular updates by text on how repairs to my car was progressing
You sent me regular text`s on how repairs to my car were progressing. Very friendly service. My car was ready when you said it would be. When repaired my car was delivered to my door on the back of a drop down lorry. Fantastic service, highly recommended.
23 avril 2024
Car repair
Great communication from the start, repaired car and did a great job. Car was immaculate inside and out. Great service- thank you.
4 avril 2024
Avis spontané
Accident repair
Very impressed with the service provided. Car repairs were completed to a very high standard. Pick up and drop off service was first class.
Car was returned like showroom condition.
10 avril 2024
Well it was all left to my insurance…
Well it was all left to my insurance company and DLG and they all did a fantastic and seamless job, could not ask for more.
20 mars 2024
Excellent work and a quick turn around
Excellent work and a quick turn around, very happy.
4 avril 2024
People Matter…
Following the vehicle delivery to DNG I was contacted and advised of the scope of work and the implementation. This was very reassuring and helpful.
As with any company the people are the most important. All the communication was very good and responsive to any questions I had.
If we were told they would get back to me it always happened.
The progress updates were useful.
26 mars 2024
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Car had to be returned a further 2…
Car had to be returned a further 2 times to fix a paint blemish issue that was not part of the original damaged area.
19 mars 2024
Réponse de DLG Auto Services - Perth
We apologise for the inconvenience caused by the recurring paint blemish issue. We understand your frustration and disappointment in having to return the car multiple times. Our team is committed to resolving this matter promptly and ensuring your complete satisfaction. Rest assured, we are taking the necessary steps to address the issue effectively and prevent any further recurrence. Thank you for bringing this to our attention, and we appreciate your patience and understanding as we work towards a satisfactory resolution.
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