Excellent service, Superb customer service, very nice work really I can’t fault you. My car was picked up from home and returned back to my home , what a great service .i will definitely recommend you... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementFriarton Bridge, Friarton Road, PH2 8DD Perth, Scotland, GB
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Perth DLG Auto Services Repairs to Audi Q3 Quattro TDI JSL 20. Right from the start the staff were polite & provided all information.Towards the end one minor complaint was dealt with professionall... Voir plus
I was contacted by DLG just after speaking to my insurer and arrangements put in place to bring a courtesy car and take my vehicle away within 48 hours. I was kept fully informed of the progress of t... Voir plus
L'entreprise a répondu
The repair itself was excellent but when the car was returned there was no power. The battery had been run down and not recharged
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Coordonnées de contact
Friarton Bridge, Friarton Road, PH2 8DD, Perth, Scotland, Royaume-Uni
- 0345 877 6922
4,4
Excellent
228 avis
Demande des avis aux clients
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Everything ,from start to finish
Everything ,from start to finish, stress free they kept me informed on each step my car was at while in their garage.Very helpful if you needed to ask anything , and when my car was ready to pick up it was absolutely immaculate, would highly recommend.
12 mars 2024
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Came back with more marks
Car came back with quite a few marks and scratches that where not there before it left. Except from that everyone I dealt with was super friendly, helpful and professional
12 mars 2024
Réponse de DLG Auto Services - Perth
We would really like to look into this for you and would encourage you to get in touch with us directly so we can have an opportunity to address your concerns
An excellent service from DLG…
An excellent service from DLG Autoservices that started with a very polite phone call explaining in detail what would happen next.
My car was collected and a courtesy car left for use over the repair period. The following morning a DLG assessor phoned with details of the repair process required and an indication of timescale. I also received text updates as the repairs progressed. My car was delivered back on completion and within the timescale. Repair was of the highest standard- perfect. A five star service in every respect.
12 mars 2024
Excellent service
Excellent service from start to finish very friendly staff and service first class.highly recommend them by by by bubby
7 mars 2024
Avis spontané
Very fast repair and all round great…
Very fast repair and all round great service. Car handed back in perfect condition.
6 mars 2024
Easy pick up and drop off my car.
Easy pick up and drop off of my car. Kept me updated throughout the time my car was being fixed. Nice staff.
6 mars 2024
Recent repairs
DLG contacted me to arrange to pick up my car and deliver a courtesy car. They called to tell me what needed done and kept me updated throughout the repair work. My vehicle was returned in a reasonable time. No complaints. Excellent service.
28 février 2024
Flexible for date DLG were to collect…
Flexible for date DLG were to collect car. All staff polite and friendly. Excellent repair to car.
31 janvier 2024
5 star experience from start to finish
5 star experience from start to finish. Highly recommended.
19 février 2024
Avis spontané
From beginning to end
From beginning to end, everything went smoothly. The repair of my car was excellent. All staff at DLG were courteous and efficient. I was totally satisfied.
20 février 2024
Avis spontané
Excellent work and service
16 février 2024
Good service and very helpful
16 février 2024
Car magic
Gret experience everything was taken care of from start to finish pleased with repair very friendly staff
8 février 2024
happy with their communication
happy with their communication, punctuality, technical ability and friendly service. Hope i dont have to use them again too soon :), but would recommend them.
8 février 2024
Great service from the floor staff and…
Great service from the floor staff and the lady who works in the office. A really nice job. Thank you!
However, the jobs worth on the phone is very off putting ☹️
31 janvier 2024
Very impressed with the service…from…
Very impressed with the service…from vehicle pick up to drop off
They kept us updated with repairs and actually completed repair ahead of estimated time
Car returned in immaculate condition..fully valeted
31 janvier 2024
DLG kept me informed
DLG kept me informed of the process for picking my car up for repair, roughly how long it would take, and when they were returning it to me. A couple of the parts are on back order so not sure how long they will take to arrive. These were not essential for the running of the car, so have been able to return my car for me to use in the meantime. Once these parts are in, they will arrange for someone to come out to me to fit them for my convenience.
Staff have been polite, friendly and very efficient. I am very happy with my experience so far.
26 janvier 2024
Timely and thorough
Timely and thorough. Car was returned very clean and in good order.
26 janvier 2024
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