Excellent, professional service with polite, friendly and empathetic, caring staff. Karen you seem like a really altruistic, and all round excellent human, thank you. Took my car to them... Voir plus
Établissement
Changer d'établissementUnit 13, Teesway North Tees Industrial Estate, TS18 2RS Stockton-On-Tees, England, GB
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Recently used DLG auto services through my insurance company after a fox 🦊 decided to run out in front of me causing my car significant damage . From the very first phone call to arrange to get car f... Voir plus
L'entreprise a répondu
I recently had my car repaired at DLG Teesside. The work was completed to a high standard, some unexpected challenges were overcome and in particular the staff were always super helpful. It was grea... Voir plus
Excellent repair job, and nice that they came to collect the car and delivered it back to home thoroughly cleaned. However, it took longer (from 14-28 May for minor bodywork damage) to do than their... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Coordonnées de contact
Unit 13, Teesway North Tees Industrial Estate, TS18 2RS, Stockton-On-Tees, England, Royaume-Uni
- 0345 301689
4,7
Excellent
360 avis
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The repair was done in a timely manner…
The repair was done in a timely manner and to a good standard with the car being collected and delivered to my house
19 août 2025
I was kept informed of the repair…
I was kept informed of the repair progress throughout, which was great. The team were very courteous, friendly and helpful. My car was collected and dropped off at work, which was very convenient for me. Excellent service.
15 juillet 2025
Excellent Service
Excellent service they collected my vehicle on the day and time arranged. They kept me updated with the progress . If I had any other questions they gave me the answers. I felt confident with them. Once the work was completed they delivered my vehicle back home. The work is guaranteed. I inspected the work and everything was great.
5 août 2025
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
The edge of my passenger door has been…
The edge of my passenger door has been damaged during the repair, I will contacting the garage about it, after when my car comes back from it's annual service and MOT.
22 juillet 2025
Réponse de DLG Auto Services - Teesside
We apologise for the repeated inconveniences you've faced with your vehicle repairs. It's understandable that you're frustrated and disappointed with the issues.
We genuinely value your feedback and will use it as an opportunity to improve our processes and ensure that such incidents do not occur in the future. Thank you for bringing these matters to our attention, and we sincerely hope that we can regain your confidence in our services once these issues are resolved.
Kept me updated all the time on what…
Kept me updated all the time on what work was getting done and when.
Inform me when all works were completed and delivered the vehicle to my door.
10 juillet 2025
Very thorough and kept us up to date…
Very thorough and kept us up to date with the progression of the repair. Many thanks.
10 juillet 2025
Great dent repair
The work to repair the dent was superb. Good communication throughout. There was a small scratch made on the door while it was in for repairs, but after pointing it out they fixed that too. Would recommend.
10 juillet 2025
I had no choice as it was a Churchill…
I had no choice as it was a Churchill facility, however, the company were great and di everything I could have asked for. One part from Renault took some time to arrive, but that was Renaults fault, but everything they did was of first class order.
The car is even better than it was before the repair. Excellent job and well done. Thank you.
10 juillet 2025
Excellent service from picking car up…
Excellent service from picking car up and returning it ( Trailer was broken down, so thank you to the lady who personally drove it to my home ).
All repairs completed to a professional standard.
My car looks like it just came out of a showroom.
Company kept me up to date with progress of repairs.
30 juin 2025
Avis spontané
DLG Auto Services made an excellent job…
DLG Auto Services made an excellent job of the repairs to my Focus Estate.
Phone calls to check on progress handled really well
10 juin 2025
A good job on my car done with no fuss…
A good job on my car done with no fuss and very helpful staff
29 mai 2025
Great friendly helpful service
3 juin 2025
Not great
General collection of the car, communication was great. However my car was returned with a flat battery, no petrol and left on the drive blocking in other cars (I was not in when the car was returned). I accept the flat battery is not the responsibility of DLG but I feel I should of been told this. Once the battery had been replaced there was insufficient petrol to get me to a petrol station. Fortunately, green flag followed me so were able to assist when the car ran out of petrol.
27 mai 2025
Réponse de DLG Auto Services - Teesside
Hello, thank you for leaving your review. Whilst we are glad to have gotten the repair side spot on, we are sorry to hear that we let you down when we returned your vehicle. I have passed your feedback to the site's manager to improve the customer journey in the future.
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