Excellent, professional service with polite, friendly and empathetic, caring staff. Karen you seem like a really altruistic, and all round excellent human, thank you. Took my car to them... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 13, Teesway North Tees Industrial Estate, TS18 2RS Stockton-On-Tees, England, GB
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Lisez les avis des autres
Recently used DLG auto services through my insurance company after a fox 🦊 decided to run out in front of me causing my car significant damage . From the very first phone call to arrange to get car f... Voir plus
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I recently had my car repaired at DLG Teesside. The work was completed to a high standard, some unexpected challenges were overcome and in particular the staff were always super helpful. It was grea... Voir plus
Excellent repair job, and nice that they came to collect the car and delivered it back to home thoroughly cleaned. However, it took longer (from 14-28 May for minor bodywork damage) to do than their... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Coordonnées de contact
Unit 13, Teesway North Tees Industrial Estate, TS18 2RS, Stockton-On-Tees, England, Royaume-Uni
- 0345 301689
4,7
Excellent
360 avis
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Car now looks as it did before accident and in good time
Car now looks as it did before accident
29 avril 2025
Really quick with my repairs
Really quick with my repairs, they were done within one week.
Excellent standard, and can't tell where the damage was.
29 avril 2025
Great communication and very fast and…
Great communication and very fast and high quality repair.
29 avril 2025
Brilliant
Very friendly. Picked car up & delivered curtesy car. Phoned with updates but could have phoned with more updates.
Work on the car was brilliant, you would not think anything had happened to it.
Thank you very much
15 avril 2025
First class staff and excellent repair…
First class staff and excellent repair to vehicle.
Would highly recommend this branch.
22 avril 2025
Said what they would do and did it…
Said what they would do and did it excellent. Speedy delivery of car.
22 avril 2025
Excellent standard of work.
15 avril 2025
Excellent communication
Excellent communication. A couple of issues but dealt with quickly and professionally
18 mars 2025
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Shoddy work! Is there no quality control?
Had to wait two and a half weeks for a courtesy car, which arrived dirty inside and out and overdue a service by over 2,000 miles! Did not want to hold up my car being taken to be repaired so accepted the car and let DLG know, thinking they might offer to pay for a valet, but they sent another courtesy car the next day, which had its own problems, which I was not informed about and only discovered later, ie the boot didn't lock, the front parking sensor didn't work and the passenger seat belt alarm sounded when the belt was clipped in!
Then, when the car was returned the repair can only be described as shoddy! Several issues apparent - there appeared to be no quality control! After a long conversation with head office by the transport driver, with photos sent, they decided to take my car back and have another go at the repairs!
They did keep me informed and the repair was then done properly.
Do wonder how they can be recommended by my insurers Churchill, when they sent my car back with such a poor attempt at a repair!
11 février 2025
Réponse de DLG Auto Services - Teesside
We understand your frustration with the experience you had with our courtesy cars and the initial repair. It's disappointing to hear that the first courtesy car was not in the condition you expected, and that the second car had additional issues that weren't disclosed. We strive to provide our customers with a positive experience and we're sorry that we fell short in this instance.
We appreciate that you brought the issues with the repair to our attention, and we're glad that we were able to rectify the situation by taking your car back and completing the repairs properly. We value your feedback and will use it to improve our processes and ensure that similar situations are avoided in the future.
Repaired a faulty valve
Repaired a faulty valve, no waiting, good price
Replaced two tyres good service, competitive price, would highly recommend
5 mars 2025
The service from start to finish was…
The service from start to finish was just outstanding. All contact with d l g staff was very professional.
4 mars 2025
Brilliant fast and stright forward to…
Brilliant fast and stright forward to get everything sorted
25 février 2025
Staff were very helpful and…
Staff were very helpful and professional made the process stress free and the repair work was first class. Well done to the team
25 février 2025
brilliant service
After a bump in my mini and the insurance company being involved
the garage took the stress away from the onset.Having a courtesy car being delivered on a tow truck, to frequent communication throughout the process and then to to the delivery of my car with brilliant results back to
me.Would highy recommend this company.
20 février 2025
Avis spontané
The repair work was done to a high…
The repair work was done to a high standard, although the paintwork did not match perfectly as I required.
After a respray it was indeed excellent.
11 février 2025
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