DLG Auto Services - Welwyn Garden City Avis 

Everyone I had to deal with at DLG Auto Services was very friendly and courteous. The lady/ladies I spoke with on the phone to arrange car pickup and return and payment were cheerful and helpful - especially as we were out of the country when my car was ready, and they arranged to hold it back, as I preferred to be present when it was returned. The initial inspection man gave very useful advice, and both collection and return delivery drivers were excellent. They explained about the car photographs, and the new "paperless" admin service. I don't think they could have been any more cheerful and helpful! The email updates giving progress reports were useful too. And although I don't actually know any of the technicians who worked on my car, they,too, did an outstanding job.

Good communication and service.

Collected car and returned same following repair. Staff and telephone call staff very professional and helpful. Would certainly recommend same again.

good my car back with extra body mark and pickup driver have hit my car but solution yet.

Good service. Friendly staff.

Prompt, reliable good quality

Very quick and courteous. Excellent service.

Dealings were very efficient and communication along the way very good, as was the repair.

Excellent service

Excellent service, from picking up the car, to keeping me updated.

8 days from first contact to car collection. Excellent communication with the body shop through assessment of damage, receiving parts required, to completion of the works.

Everything worked like clockwork, from the calls from customer services, to picking up the damaged car and depositing a courtesy car, to carrying out repairs sooner than the estimated time to the high quality of the repair and returning the car looking as good as new.
What's not to like?

Very helpful and pleased at first with accident repair until I noticed minutes after collecting my car that there was a small crack in the corner of the windscreen. Not sure what to do I carried on home. I contacted DLG about the screen and they agreed to collect the car and fit a new windscreen. This they did but it took a week to fit it! I think this was a bit excessive as windscreen companies can locate and change a wind screen within hours. This said the repair was of a good standard and I am very pleased with the outcome.

i thought the service i received was excellant, thumbs up to all concerned.

Great customer service. My car looked like new they returned it having repaired my rear bumper damage.

Excellent service from start of collection of my car to the return of it . Was kept up to date everything was explained about the work being done very nice clean curtsy car . All staff were very kind polite and helpful .

Awesome service and immaculate repair work, car was returned in show room condition

Great service car picked up mended to a high standard and delivered back the whole time being kept updated on progress.