Staff were extremely supportive from the outset, Helped me navigate the process and held my hand every step of the way. In particular Gorgia stood out for her wonderful customer service. Georgi... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementBessemer Road 13, AL7 1GF Welwyn Garden City, England, GB
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Lisez les avis des autres
Really quick service, polite, informative, professional. Collected car at a time to suit me, and swopped with courtesy car at same time, repair made really quickly, car returned quickly, again at a t... Voir plus
We received a great service from DLG under an insurance claim. They picked the car up from Barton, Cambridge and returned it once the repair had been completed. The repair to the passenger side do... Voir plus
The crash-damage repair to the rear of my Honda Jazz has been done to a high standard. The Jazz was collected from my home and returned in a surprisingly short time considering the extent of the dam... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Coordonnées de contact
Bessemer Road 13, AL7 1GF, Welwyn Garden City, England, Royaume-Uni
- 0345 3031737
4,7
Excellent
318 avis
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Regular updates on the progress of my…
Regular updates on the progress of my vehicle repair were very much appreciated.
When I collected my vehicle, they gave me time to inspect the repairs and did not rush me. I did find some glass fragments behind my granddaughter's car seat. As soon as I advised of this, they took my car away and cleaned it.
Only downside was that they washed my car mats which are fabric, and put them back in my car wet. So when I picked up the car, the inside of my windscreen was covered in moisture which the inspector then also had to clean and my car although it did not smell bad, didn't smell too good either. Receptionist is really nice young lady.
25 janvier 2025
Loan car from DLG Auto - Welwyn Garden City
Seat "Ibiza" car arrived on time in immaculate condition with full tank of petrol. Did not take long to adapt to driving although very different to my own car. Drivers both times were very polite and helpful.
4 février 2025
Professional service and helpful staff
4 février 2025
DLG were extremely polite and…
DLG were extremely polite and professional. They kept their appointments to time and did a fantastic job in the repair of my vehicle. I would have no hesitation in recommending their services.
10 décembre 2024
it is easy and convenience.
10 décembre 2024
Kept up-to-date throughout the process
Kept up-to-date throughout the process, my car was returned sooner than I expected too
3 décembre 2024
Kept me updated every step of the…
Kept me updated every step of the process and had my repair in the time frame given
3 décembre 2024
Smooth & painless process I was kept up…
Smooth & painless process I was kept up to date with the repair process throughout, and I got a spotlessly clean car back afterwards. Thank you very much!
19 novembre 2024
Great service across the board
Communications were speedy and clear, the collection/drop off drivers were professional and friendly and the repair is first class.
20 novembre 2024
Avis spontané
Best in the business
This company is incredibly efficient, polite, and the finish result and turn around time was the best I've ever known. Would recommend and use them again.
19 novembre 2024
Everything was first class
19 novembre 2024
Great service and repair
We received a great service from DLG under an insurance claim.
They picked the car up from Barton, Cambridge and returned it once the repair had been completed.
The repair to the passenger side door was fantastic, extremely pleased with the workmanship.
The company kept us informed each step of the way and all the staff we came into contact with (Assessor, drivers, reception) were friendly, helpful and professional. Would highly recommend their service.
30 octobre 2024
Repair of car involved in accident
The damaged car was picked up from my home and I was informed the date when repairs were completed which helped as had a hire car
7 octobre 2024
Excellent service
Excellent service. Very pleased with the bodywork they carried out. Interface very efficient and friendly
6 novembre 2024
DLG Auto Services 5 Stars
DLG Auto Services were great from start to finish. They completed the job quickly and efficiently and kept me informed throughout the process.
29 octobre 2024
Excellent customer service
Excellent customer service - regular updates and flexibility, repairs on car completed to a high standard.
15 octobre 2024
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