Customer service experience was brilliant. A stone came out of my tennis bracelet and they replaced it same day. It has actually encouraged me to go and make another purchase as I love buying from bra... Voir plus
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D.Louise’s customer service is unmatched. I reached out because a gift I bought nearly two years ago for my mom started tarnishing. I was able to get full store credit back. The customer service was... Voir plus
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So I found this company whilst searching for a Beautiful Tennis bracelet for my mum for her Birthday. I wanted it to be for everyday wear because she doesn’t like to wear her real Diamond one all the... Voir plus
L'entreprise a répondu
Quick responses from the customer service team with a genuine wish to resolve your query. Very happy with the service and jewellery I have purchased from D Louise. I will continue to shop there for my... Voir plus
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À propos de l'entreprise
- Bijoutier
- aussi dans
- Horlogerie
Coordonnées de contact
Royaume-Uni
- info@dlouise.co.uk
- dlouise.com
4,8
Excellent
4 k avis
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A répondu à 100 % de ses avis négatifs
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Responsive and great support!!
9 septembre 2026
Avis spontané
Réponse de D.LOUISE
Hey Lindsey, thank you for your review. It's amazing to hear that you're pleased with the customer service you've received, and I'll be sure to pass your kind words onto the team x
Outstanding customer service
Just to say that the customer service at D.Loise is superb. I had an issue with a clasp not closing on a bangle and they got back to me within minutes and arranged a replacement straight away. I have several pieces of jewellery from this brand and they are all beautiful. Really great quality. I can't tell the difference from the few items of solid gold jewellery I have . Brilliant for travel, too, knowing you're not risking losing ££££s!
10 septembre 2026
Avis spontané
Réponse de D.LOUISE
What a lovely review, Kate. We're so sorry to hear of the issue you experienced with your jewellery, but it's great to hear that our customer service team were able to arrange a replacement for you. We're pleased to hear that you're enjoying wearing your jewellery, and we hope to see you again soon x
Quick email responses about a return…
Quick email responses about a return issue. Solved by very friendly staff.
9 septembre 2026
Avis spontané
Réponse de D.LOUISE
Hey Caro, we're thrilled too hear that our customer service team were able to assist you with your return. Thank you for taking the time to leave a review! x
Great quality products and experience
Great quality products, and really nicely packaged. I had a little manufacturing fault problem with one of the pieces, but their customer service team were so easy to get hold of and sorted it straight away. I will 100% be back for more.
9 septembre 2026
Avis spontané
Réponse de D.LOUISE
Thank you so much for your feedback. It's amazing to hear that you love the quality of your jewellery, as well as the presentation of your order. We're sorry to hear of the issue you experienced, but we're so glad that our customer service team were able to get that all sorted for you x
The jewellery exceeded my expectations
The jewellery exceeded my expectations, its absolutely gorgeous. Brought several items and every pieces is so beautiful. Quality is awesome. Customer service was outstanding, answered all questions promptly and went above and beyond to help. Would 100% recommend this business.
26 août 2026
Avis spontané
Réponse de D.LOUISE
Hey Tracey, thank you for your review. It's amazing to hear that you've had such a positive shopping experience, this means the world to us! We hope you enjoy wearing your new jewellery, and we hope to see you again soon x
Items look gorgeous
My items look better than I ever expected. I wanted gold look without having to pay the price of actual gold. I was worried the materials might look cheap or fake but once they arrived I am so happy I bought them. I bought a necklace, two charms and a ring and they look amazing. I have my eye on a few others in the shop to ask Santa for! Really happy with my purchase.
6 septembre 2026
Avis spontané
Réponse de D.LOUISE
So glad your pieces exceeded expectations, Stephanie, especially with that worry about looking anything less than gold. Sounds like Santa has quite the wish list to work through this year, and we cannot wait to see what makes the cut.
Amazing jewelry and Customer service is 5 star
Customer service is 5 star. Always easy to work with and quick response and service. One of my all time favorite companies. I get compliments all the time on their jewelry. I’ve turned so many people onto D Louise. I am currently wearing 2 sets of earrings, 4 rings, 3 bracelets and 2 necklaces of theirs lol. Yes I’m a fan esp of their CZ line. The solitaire necklace is gorgeous and so elegant. I have had a couple of pieces replaced for tarnishing which is such an easy process. I mean what company actually stands by their products anymore ?? It’s one reason I continually purchase from them for myself and as grifts.
1 septembre 2026
Avis spontané
Réponse de D.LOUISE
Thank you for your kind words, Lisa. We're pleased to hear that you're happy with the customer service you've received from the team, and that D.LOUISE is one of your favourite companies. This truly means the world to us x
Brilliant service I had slight problem…
Brilliant service I had slight problem with an item but all sorted via wats app customer service no arguments, nice and simple replacement sent. Brilliant, I was really unsure how easy it would be. So much so i have now placed another order for more items can’t wait to receive them. Thanks you
25 août 2026
Avis spontané
Réponse de D.LOUISE
Hey Michelle, it's amazing to hear that our customer service team were able to assist you on our Whatsapp channel. We're so glad that you've placed another order with us, and we hope you love your new jewellery when it arrives x
Great customer service
Great customer service, very helpful and quick to respond. Love this brand.
4 septembre 2026
Avis spontané
Réponse de D.LOUISE
Thanks so much for the kind words Krystee. Glad the team was quick and helpful, and lovely to hear you love the brand.
EXCELLENT customer service!!!
EXCELLENT customer service!!!! replaced my faulty bracelet in minutes!!!!! Rita
4 septembre 2026
Avis spontané
Réponse de D.LOUISE
That's the speed we like to hear, Rita! So glad the faulty bracelet was sorted in minutes, and we hope you love the replacement.
My go to for all of my jewellery
D. Louise is now my go to for all of my jewellery. All of their pieces are absolutely stunning, high quality and also very reasonably priced. Quick delivery and amazing customer service.
Highly recommend
5 septembre 2026
Avis spontané
Réponse de D.LOUISE
It means so much to be your go to for all things jewellery. So glad the quality, pricing and delivery are all hitting the mark, and we really appreciate the recommendation.
Absolutely LOVE my ring
Absolutely LOVE my ring. Slightly big but when my fingers swell up in the heat it will be fine!!! It's super sparkly and first time on someone remarked how lovely it was. Will defo be ordering more.
4 septembre 2026
Avis spontané
Réponse de D.LOUISE
That is a great way to look at it, Carrie! So glad the sparkle is already turning heads, and we cannot wait to see what you order next.
Fantastic!
I did an order on D Louise and it arrived really quickly. The pieces are absolutely stunning. Unfortunately in haste, I ordered the wrong size bracelet; however I contacted customer services and they talked me through exactly how to exchange it. They were really, really helpful and lovely all at the same time so I would highly recommend
4 septembre 2026
Avis spontané
Réponse de D.LOUISE
So glad the order arrived quickly and that you love the pieces, Mikaela. Sizing mix ups happen to the best of us, and we are pleased the team could walk you through the exchange with ease. Your recommendation means a lot to us.
Items are really beautiful and customer…
Items are really beautiful and customer service is very very good.
Will be buying more x
4 septembre 2026
Avis spontané
Réponse de D.LOUISE
Lovely to hear you are happy with your pieces and the service, Alexia. We cannot wait to see what you add to your collection next.
Lovely & super quick customer service
Lovely & super quick customer service. Loving the pieces!!
4 septembre 2026
Avis spontané
Réponse de D.LOUISE
Thanks so much, Jo! Really glad you are loving your pieces and that the team was quick to help.
Great lifetime guarantee & customer service
It’s really nice jewellery, some of the nicest designs I’ve seen in the tarnish-proof category. But best of all, when a part of my ring did fade in colour a bit, I contacted them to ask about their lifetime warranty, and within a few hours they’d dispatched a replacement ring! They really stick to their lifetime guarantee and deliver it via excellent customer service! Thanks D Louise, and Jobie specifically for your quick help!
3 septembre 2026
Avis spontané
Réponse de D.LOUISE
Really glad you rate our designs so highly, Harriet, and glad Jobie could get a replacement ring dispatched within hours once you reached out about the fading. We will be sure to pass on your thanks to her, and we appreciate you recognising how seriously we take our guarantee.
Very Nice Accessory for Special Occasions
Edit. The company responded to my concerns very promptly and replaced the item. Again, it is a lovely accessory. Wear it with care and I recommend that you avoid water for longer periods to extend the life of this piece.
1 septembre 2026
Avis spontané
Réponse de D.LOUISE
Hey, we're so sorry to hear that you've experienced an issue with your jewellery. Please pop a message to info@dlouise.co.uk and our customer service team will get that all sorted for you. We look forward to hearing from you soon.
A fantastic company
A fantastic company - excellent customer service. I needed to exchange an item for a different size - the process was very straightforward and they responded to my queries very promptly. I'll definitely be purchasing from D Louise again.
2 septembre 2026
Avis spontané
Réponse de D.LOUISE
Hey Helen, thank you for your lovely review. We're pleased to hear that our customer service team were able to assist you with your exchange, and I'll be sure to pass your kind words onto them. We can't wait to welcome you back again soon! x
I have contacted D.Louise customer…
I have contacted D.Louise customer service through WhatsApp a couple of times. On both occasions the service I have received have been outstanding. No quibbling but understanding and my concerns rectified. D.Louise customer service team, you are quite simply outstanding.
1 septembre 2026
Avis spontané
Réponse de D.LOUISE
Really glad the team has come through for you both times you reached out, Tracey. This is exactly the kind of service we want every customer to experience. Thank you so much for the kind words.
I bought d.Louise stacking set off…
I bought d.Louise stacking set off Vinted to see if they are as waterproof as they say they are before I buy from the store and I can’t tell you enough how the quality is fantastic, 2 weeks in Malta sun sea and pool everyday not taking them off and look as good as new. I would definitely recommend d.Louise and will be buying more once home
31 août 2026
Avis spontané
Réponse de D.LOUISE
We are thrilled the stacking set held up beautifully through two weeks of Malta sun, sea and pool. That is exactly the durability we promise, and we cannot wait to welcome you as a direct customer once you are back home.
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