Quick delivery, excellent product. Only downside was bearings were loose inside packaging. On opening package, bearings spilled all over floor. I take it this must have happened during delivery pro... Voir plus
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À propos de l'entreprise
- Magasin d'articles pour animaux
- Magasin d'alimentation animale
- Animalerie
- Dresseur d'animaux de compagnie
Écrit par l'entreprise
Dobernut stands out in the crowd as a brand that takes quality and durability seriously. Our gear isn't just good; it's top-tier, built to handle the toughest situations and come out on top. When we say "high quality," we mean gear that doesn't back down – it stands strong, just like your four-legged companion. What sets us apart is our commitment to delivering the best. Dobernut gear isn't just functional; it's designed with real-world trainers in mind. We understand the challenges dog owners face because we've been there. That's why our gear is not just a product of design; it's a result of hands-on experience from professionals who know what it takes to make equipment that stands up to the test. Every piece of gear from Dobernut is a testament to our dedication to strength and functionality. It's not just about looking good – it's about performing at the highest level. Our gear is crafted to be the best out there, giving you the peace of mind that comes with knowing you've got the strongest, most reliable equipment for your dog. Choose Dobernut if you want gear that's more than just a label; it's a guarantee of quality, strength, and functionality, crafted by those who understand the real challenges of dog ownership.
Coordonnées de contact
Royaume-Uni
- contact@dobernut.com
- dobernut.com
4,5
Excellent
148 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Really good product ,would definitely…
Really good product ,would definitely purchase again
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
27 décembre 2024
Réponse : Dobernut
Thank you so much for your amazing review and all those thumbs up! 👍 We’re thrilled to hear you’re loving the product and would purchase again. Your support means the world to us!
Sturdy design but the defective product…
Sturdy design but the defective product I received would have been rated better if the left sleeve cuff still had the elastic inside supporting it. Delivery took ages but was ahead of schedule, they keep the cost down but I’d have liked the option for next day delivery.
25 décembre 2024
Réponse : Dobernut
Thank you for your feedback. We’re glad to hear you found the design sturdy, but we’re sorry to hear about the issue with the left sleeve cuff. We take quality control seriously, and this is definitely something we’ll look into to ensure it doesn’t happen again. We also appreciate your patience with the delivery, and we’ll consider offering more delivery options in the future.
Thanks again for sharing your experience.
Perfect fit
26 décembre 2024
Réponse : Dobernut
Thank you for the great review! We’re thrilled to hear the product is a perfect fit. Your feedback means a lot to us, and we’re so glad you’re happy with your purchase.
If you ever need anything else, don’t hesitate to reach out. We’re here to help!
Very good quality
Very good quality. Thick material. Back pocket a little smaller than im used to in comparison to training vest but can still fit a tug in there. Plenty of pockets. Good fitting hoody. 5ft6 67kg sized medium
2 décembre 2024
Réponse : Dobernut
Thank you for the fantastic review! We’re thrilled to hear you’re happy with the quality and fit of your hoody. We appreciate the feedback on the back pocket size and are glad it still meets your needs. It’s great to know the extra pockets and overall fit are working well for you!
If you ever need any adjustments or have more feedback, don’t hesitate to reach out.
Great products and timely delivery.
15 novembre 2024
Réponse : Dobernut
Thank you for the kind words! We’re so glad to hear you’re happy with both the products and the delivery. Your satisfaction is our priority, and it’s great to know we hit the mark!
If you ever need anything else, feel free to reach out. We’re here to help!
Great quality products at a really good…
Great quality products at a really good price. My dog looks awesome in her new harness! ☺️💪🏼
19 octobre 2024
Réponse : Dobernut
Thank you for the amazing review! We’re so happy to hear your dog looks awesome in her new harness, and we’re thrilled that you’re loving the quality and price. We’re all about giving you the best for your dog at a great value!
If you need anything else, just let us know—we’re here for you!
Réponse : Dobernut
Thank you so much for the fantastic review! We’re thrilled to hear you had a great experience with our customer service and that you’re happy with the products. Your recommendation means the world to us!
If you ever need anything, don’t hesitate to reach out—we’re always here to help.
Réponse : Dobernut
Thank you for the great review! We’re glad to hear you had a smooth checkout experience and that the shipping worked well for you. We’re always working to make your shopping experience as easy as possible!
If you need anything else, feel free to reach out anytime.
Réponse : Dobernut
Thank you for the wonderful review! We’re so glad to hear you’re happy with the quality of our products and the packaging. We put a lot of care into every detail, and it’s great to know it’s appreciated!
If you need anything else, just let us know. We’re here to help!
Great Experience
Ordering was very simple and all information readily available. Products arrived quickly
26 septembre 2024
Réponse : Dobernut
Thank you for the great review! We’re so glad to hear your ordering experience was easy and that your products arrived quickly. We’re always striving to make shopping with us as smooth and efficient as possible.
If you need anything else, don’t hesitate to reach out!
Réponse : Dobernut
Thank you for the great feedback! We’re so glad to hear you’re happy with both the quality of our products and the service you received. Your satisfaction is our top priority!
If you need anything else, don’t hesitate to reach out. We’re always here to help!
Painfully slow delivery!
Ordered Tuesday evening, now Saturday and still not arrived. Got a Parcel2Go link that pretty much tells me nothing other than the parcel is with Yodel and it’s not expected to be delivered until the following Tuesday? No mention of a 1 week delivery time at checkout when you are paying for delivery. Really poor, and won’t be using them again directly from their website. Buy off Amazon instead.
28 septembre 2024
Avis spontané
Réponse : Dobernut
Dear Joe,
We're truly disappointed to hear about your experience and the frustration it has caused. We take great pride in our service, and this situation falls short of our standards.
We're particularly concerned that you didn't reach out to us directly about this issue. Had you contacted us, we would have immediately investigated and provided you with detailed information about your order status. We always strive to resolve any problems promptly and efficiently.
I'd like to clarify a few important points:
Your order was placed on Tuesday evening, and as of Saturday, only 3 working days have passed.
We dispatched your order promptly, as we do with all orders.
The delay you're experiencing is solely due to the courier service and is not reflective of our commitment to quick processing and dispatch.
While we understand your frustration with the courier's estimated delivery time, please note that this is beyond our direct control. We're equally dismayed by this unexpected delay.
We value your feedback and will use it to continue improving our service. We're also reviewing our courier partnerships to ensure they align with our high standards.
Thank you for bringing this to our attention. We're committed to providing excellent service to all our customers.
Thanks Dobernut Team
Réponse : Dobernut
Thank you for the awesome review! We’re so glad to hear you were pleased with the fast delivery and the product. Your satisfaction means a lot to us!
If you ever need anything else, feel free to reach out anytime.
Customer service excellent
Customer service excellent, we initially ordered the medium tail gate lock, but once we tried it on our car it was the wrong size. Very helpful on how to exchange, and delighted with the item now it is the right size.
1 septembre 2024
Réponse : Dobernut
Thank you for the fantastic review! We’re so glad to hear that our customer service was able to assist you with the exchange and that you’re now happy with the correct size. It’s great to know everything worked out, and we appreciate your patience throughout the process!
If you need anything else, don’t hesitate to reach out. We’re always here to help!
Réponse : Dobernut
Thank you for the wonderful review! We’re thrilled to hear you’re happy with both the quality of our products and the service you received. Your satisfaction is always our top priority!
If you ever need anything else, don’t hesitate to get in touch. We’re here to help!
Quality item which arrived quickly
13 septembre 2024
Réponse : Dobernut
Thank you for the great review! We’re glad to hear you’re happy with the quality of the item and that it arrived quickly. We’re always aiming to deliver a smooth and efficient experience!
If you need anything else, feel free to reach out anytime.
Fantastic service and great products…
Fantastic service and great products definitely recommend
12 septembre 2024
Réponse : Dobernut
Thank you for the amazing review! We’re so happy to hear you had a fantastic experience with our service and are pleased with the products. Your recommendation means a lot to us!
If you ever need anything else, don’t hesitate to reach out—we’re here to help!
Great service and great products
10 septembre 2024
Réponse : Dobernut
Thank you for the awesome review! We’re so glad to hear you’re happy with both our service and products. Your satisfaction is our priority, and we appreciate your feedback!
If you need anything else, feel free to reach out anytime.
Top quality harness very well made
Top quality harness very well made
I had to do some minor adjustments for it to fit my gsd like a glove. It was delivered 2days earlier than expected.
Note it’s quite heavy so not really good for a senior dog or dogs with joint problems.
30 août 2024
Réponse : Dobernut
Thank you for the great review! We’re thrilled to hear the harness is top quality and fits your GSD perfectly after some adjustments. We’re also glad it arrived ahead of schedule!
We appreciate your note about the weight, and we’re excited to share that we have a lightweight version in the works that will be perfect for senior dogs or those with joint issues.
If you need anything else, feel free to reach out. We’re here to help!
Quick dispatch and delivery also…
Quick dispatch and delivery also excellent quality products would recommend to friends.
13 août 2024
Réponse : Dobernut
Thank you for the fantastic review! We’re so glad to hear you were happy with the quick dispatch and delivery, as well as the quality of the products. Your recommendation means a lot to us!
If you need anything else, don’t hesitate to reach out. We’re always here to help!
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