Doffle Dog LTD Avis 

Gorgeous harnesses and pup accessories, amazing quality and quick delivery. Love the personal touches too! Can’t recommend enough!

Always 5* quality and service from Doffle. I have been shopping with Doffle Dog for almost a year now and I have never been disappointed with any of the products purchased. Super fast delivery and always in flawless packaging. Lisa responds to any questions, interacts with customers and puts her heart and soul into her business. We love our harness collection, pyjamas and human wear. I know I will get top quality products from Doffle Dog and that’s why we do, and will continue to shop here :)

We have a lot of Doffle products now and love everything we have! Amazing quality, the cutest designs, would really recommend!!

Such a lovely lady, and the quality of the products are amazing. Highly recommend Doffle for your doggies💗

Gorgeous and exciting designs, on-trend and fantastic quality. Receiving Doffle parcels is like receiving a gift - beautiful packaging.
The only downside is that not all harnesses come in size XXS

Different dog are amazing! All my questions were answered. The quality of the products are outstanding. Boxer puppy has been through fields and mud, washed the harness and collar and they look brand new. I have the unique designs so much I’ve order more

Have had my eye on a harness design. The company reached out on Instagram and kindly sent a code. Harness came quickly. Love the design. Puppy looks adorable.

Amazing Small Buisness Lisa is sooo lovely ! She works her butt off to bring us the best most value for
money dog things ! HIGHLY RECOMMEND

Every product we have bought from them (and there has been a lot) has been fantastic quality and great value for money. The amount of choice is brilliant and I would not buy from any other dog harness company for Bruno. Any questions I have are answered and it’s great to see a business owner interact and know their customers by name

I ordered an item for my dog following the brand reaching out on Instagram ad offering a discount code on my first order. I purchased a small dog robe and selected the letter box delivery option for £3.95 in line with the guidance on their site that said this was suitable for 1-2 small items. There was also a disclaimer that said they would refund delivery if this was selected incorrectly. I heard nothing and awaited delivery. I then received a calling card from Royal Mail to say my parcel had insufficient postage. When querying with Royal Mail they said DOFFLE had paid just £1.60 and sent my item as a large letter and I had to pay a further £3.50 to obtain it. The packaging was also much larger than needed and no doubt added to the issue. I reached back out to DOFFLE dog expressing my disappointment that I have now paid £7.45 in shipping costs and asked them to refund the additional £3.50 I paid to which they said that they posted it in line with my order and it wasn’t their fault. As a brand they should be aware of shipping costs/ parcel weights and not leave this determination down to customers. I’m really disappointed with their lack of customer service which has completely let down what otherwise would be a lovely item and has certainly put me off ever dealing with them again. I think one thing the brand need to take away from this is to improve on their communication with customers, and ensure guidance on postage is clear, along with investing in some scales so you can check a parcel meets postage requirements before sending it.

In response to your reply I was only asking for £3.50 refunding in line with the additional fee I had to pay to Royal Mail, which I have provided proof of in my email to try to resolve this. I have not asked for a full refund. If there was an issue with the postage I selected I should have been contacted and would have happily paid another what was it £1?!? I followed guidelines on the website and as a buyer this is the first time I’ve ever had to determine the appropriate postage for an order. Evidently as you are suggesting I selected the wrong one it is not clear on your instructions nor do you follow up if the postage is incorrect. Royal Mail in fact suggested that many businesses underpay postage and ‘hope for the best’ that the item gets delivered instead of following their guidance, pocketing the difference from delivery paid. I hoped it was just a genuine mistake but from your responses I can see you that perhaps that is not the case. In hindsight I should never have put myself out to go and collect the order and pay the additional fee in good faith that the issue would be rectified.

Further reply- I can only provide the information I was given by Royal Mail when I tried to explain to them I paid £3.95 to you for postage. They are the ones who told me only £1.60 had been paid. This dispute in theory should be between you as DOFFLE and Royal Mail if you think the information I have been given is FALSE. They should have a record at the Whitwood sorting office of who served me and took payment. If you are adamant you packaged correctly and met their guidelines for posting as a large letter it should be them you are arguing with not a customer who was stuck between the two of you just trying to obtain my parcel. Everyone who I have told about this whole sorry affair says it’s absolutely ludicrous the responses you keep giving, and might I add unprofessional.

Fantastic products in lots of lovely designs. Delivery is always super fast and orders are well packaged.

The quality is good but the harness was to small..I wrote a mail 2-3 weeks ago and never receive an answer.
Also the website to make a Message didn’t work to maybe receive an answer.

Loved the harness brought for puppy fitted well, lovely designs.

We love the yellow set it’s so beautiful and well made. We are obsessed with Doffle such a wonderful company and we won’t buy dog wear from anywhere else

Fabulous customer service and such beautiful well made products 😍 🐶. Will definitely purchase again xx

I have bought my dog a couple of bandanas and a bow tie and a hair scrunchie for myself to match with my dog. The products are of high quality and they arrived quickly and there was a dog treat in the package for my dog, which was a lovely surprise.

5 star products and 5 star service.
All the doffle designs are so cute, packaged well and arrive promptly.
Once you try doffle, you can't stop!

Absolutely fab! Lisa is so friendly and always up for a chat, she can help you with anything! Her designs are so creative and the quality is second to none, affordable too! Will definitely be buying from doffle dog again!

Great company, fast delivery. Great products, amazing quality and they withstand lots of different walks :)