Thank you Catherine, I do appreciate your feedback. I do understand your disappointment, however I need to bring some context to this event. Unfortunately, some owners may face unusual behaviours of their own dogs when dogs meet a trigger they never did before. Therefore you can sometimes see an unusual reaction of a dog reacting to something unexpectedly. This is what happened in this case when your dog had a "panic attack" - an intense emotion - caused by being approached by a high energy teenage dog. There was clearly no bite (otherwise we would have discussed in a different environment) from the dog under my care but yes, indeed, he was kind of rude in his fast approach and that was exactly what we started working on on that day. I clearly explained you that the dog under my care is driven by his wish to meet other dogs and is overly energetic. I then asked your permission if I could let him meet your dog once you are closer so he could at least wait at least a little bit. You agreed (your permission is clear on video that was filmed at that moment) and once you were at about 3 metres away, I let my trainee dog out. This moment was filmed entirely and, while he was fast, he came from the side and did not even touch your dog. This was confirmed by 3 witnesses. I appreciated your dog got triggered by this sharp approach but I was only following your expert knowledge of your own dog. Sometimes, new triggers are discovered like in this case. But such events help us to learn more about our own dogs and, once new sensitive areas are discovered, we could then learn how we may help our dogs to feel more confident or to prevent such events in future. I learned my lesson as I do every day working with dogs. I understand that you did not hear my apologies offered as you were at extreme stress. I was later a bit too busy trying to check if your dog was fine (and he coped really well). I tried to explain you what had happened so you could use it for practical experience. I could easily refrain from providing you with my name and the name of my company but I wanted to be honest and helpful for which I was punished.