Dolphinparkandride Avis 

I wouldn't use this company again.
After parking the car was waiting for 45 mins , after disembarking the cruise ship ,I couldn't get through on the phone and ended up getting a taxi myself. . Avoid unless you want hassle and stress.

Do not use this company!!!
Firstly they were 45minutes late collecting the car for the park and ride at Heathrow airport, not ideal when you are catching a flight.
Then they used my car whist I was away on holiday, without permission , to drive to and from Wellbeck Road, Harrow HA2 ORK. Fortunately, I have a car app so was able to see where and when my car was being taken. I phoned to complain, they were very rude and complained we were using their personal phone number. I mean the cheek, it’s laughable!!
Save yourself the hassle, just don’t use.

Do not use this company!

I initially found it difficult to find the car park as it was just a public multi story, which I wasn’t expecting. The mini bus did pick me up eventually (after about 20 minutes) and the driver was really lovely. This is why I have scored them 2 stars and not 1.

The return journey was a complete different story! I phoned 40 minutes before disembarking as requested only to be told to ring again once I had disembarked, which I did. I then waited another hour, phoning regularly only to be told ‘ they will be there in 10 minutes’. After an hour I gave up and took an independent taxi back to the car park which cost me £16.50. The taxi driver told me that this company are notorious locally for bad service, they dont actually have any drivers of their own and outsource pick ups and drop offs to local taxi companies. The problem is they leave the customers waiting so long many give up and arrange alternative transport, which is what I did and having now read other reviews it happens regularly.

A driver did actually contact me eventually after about 90 minutes to say they had been delayed because the toll bridge back to the car park was closed. An absolute lie as I had just been driven over it!

Avoid at all costs!

Would not recommend at all. Completely chaotic service that doesn’t work. Waited over 45 minutes with countless promises of someone would be with us in 10 mins. Made our own way in the end and due to our poor experience we made our own way on the return journey as well.

Chaotic and long wait times.
Arrival procedure not easy, insist on telephone calls and hard to get through, spent much time chasing and confirming, would be so much easier with better instructions and had to speak to them many times on what was happening, many others left confused and stranded.

On arrival had to wait 1 hour for a pickup from cruise terminal, totally disorganised and many frustrated people.

Basically a man and a van with a few spaces reserved in a multistorey. No signage and needed constant management to get sorted, limited support

Would not use these again.

Excellent communication throughout the process. Good value for money. Easy to locate carpark. Friendly and efficient driver to and from the port. Would highly recommend for a hassle free parking experience at Southampton docks.

Excellent service. Pickup and drop off at start and finish of cruise within 10 mins. Would definitely use again

I paid to park with them for 12 days in November.Told to ring before getting to the car park and when there for somebody to meet us . Rang numerous times with no answer, nobody at the car park . Panic to find alternative parking at the last minute. When we got home they did answer the phone and agreed to refund the money , they didn’t and haven’t answered the phone since.

Do not use. Arrived and taken to port. However on return no taxi available he had conveniently broken down. Told to get a taxi at the port and to forward the receipt. No response, email keeps bouncing back. Reported to council.

On arrival at the carpark we had to wait 55 mins to be collected. .( Driver did explain there were road closures and terrible traffic. It did take quite a time to get to ship). It was cold and wet and we were very disappointed and unsure re service for our arrival 14 days later
Everything was perfect! We were 30 mins earlier than booked but transport was there within 12 mins of collecting our bags. Very quick transit to car park.
Return was 5 stars but only 2 for inward.

I turned up at the car park in Southampton and nobody was there to greet me. Called the number given to me about ten times and nobody answered. Had to leave my car in the car parked and book a Uber, not knowing if the parking was paid for. Do not use this company. It made the start to my holiday so stressful

Seems a FAKE Company. DO NOT USE!!!

I booked under Dolphin Cruise Parking (think they have also been known as Southampton Port Parking). Use a taxi to take you to and from the port. They obviously do not actually pay for the parking at the Multi Storey as 2 weeks after my holiday I got a fine! Cannot get hold of them - contact us on their (very orange) website does not work and other emails returned. Reported to trading standards.

Terrible company to deal with, transfer never turned up due to heavy traffic so had to walk an hour in torrential rain to make it to the port. No refund, partial refund or any compensation offered, just an excuse of 'out of our control' and that the parking is what you pay for and the shuttle is complimentary.
Also lack of communication when you get to the car park.

Advise is to pay £10 or £20 extra and Park nearer the port!

The price was great, and the service was exceptional. The gentleman who drove us to and from the terminal was chatty and knowledgeable about our cruise. Highly recommended.

From arrival to departure, the service was absolutely amazing. The staff were approachable, friendly, and extremely helpful. We were dropped off and collected promptly, with no waiting around.

Will definitely recommend this company any new users. Good Luck!