Dookan Avis 

I received an order of rice from Dookan that was infested with live white larvae. Pest eggs inside dry pantry items hatch over time, meaning the contamination happened at their warehouse or supplier. We unknowingly cooked and ate a small portion of it before noticing the bugs.
I provided clear photo and video evidence to their support team. Instead of addressing a serious food hygiene failure, Dookan repeatedly refused a refund, treating pest-infested food like a standard "14-day product return."
A 14-day policy does not excuse selling contaminated food that poses a health hazard. Dookan’s support was unhelpful and refused to take responsibility for food safety. Save your money and buy your groceries elsewhere!

Poor product quality and unacceptable handling of my complaint

I am very disappointed with my experience with Dookan.

I raised a quality complaint regarding Daawat Idli Rice and Daawat Ponni Boiled Rice from my order. In the idli rice, I found a clump of rice grains stuck together with what appeared to be foreign material. I provided photographic evidence and requested either a replacement or refund.

Dookan acknowledged my complaint and informed me that the idli rice appeared to be from a specific batch with an unexpected defect. They also said their quality team would review both rice products.

Despite several emails, I still did not receive a straightforward refund or replacement. Instead, I was asked to cook/use the rice and inform them if I noticed a bad smell or any other problem.

I find this response very disappointing. After a customer has already reported a visible quality concern and provided photographic evidence, I do not think the responsibility should be placed on the customer to cook and test the product to determine whether it is acceptable.

I expected Dookan to take responsibility for the quality concern and provide a clear resolution, rather than asking me to continue using the product and report back if further problems occur.

Based on this experience, I would not purchase these products from Dookan again.

I waited months for the tent it never came . They won’t give my money back
they don’t even answer emails no customer service
Don’t get involved it’s a headache

Excellent service with quick, clear communication.

I placed my order on a Monday, but it was not shipped until Friday, despite there being no apparent reason for such a delay. What is particularly concerning is that immediately after I raised a complaint, my order was shipped within an hour. This directly contradicts the reason given for why the order could not be shipped earlier.

Furthermore, your current shipping policy states that orders are delivered within 1–2 working days. However, I have now been informed that my order will only be delivered after approximately a week.

This means that from the date I placed the order to the date I am expected to receive it, the total turnaround time will be around **14 days**, which is completely unacceptable and far from the delivery timelines communicated on your website.

This is extremely disappointing service, especially considering that the order was shipped immediately after I raised a complaint.

My experience with Dookan has been very professional and prompt. I can elaborate from 3 angles. First, the pricing is really competitive. I compare prices regularly across e-commerce sites in Europe, and Dookan clearly stands out. Second, the product packaging is rock solid - products arrive in a neatly packed DHL carton, and i always appreciated the neat and secure packaging. Third, and this is perhaps the best aspect of my interaction with Dookan - their customer service is prompt, customer friendly, and resolution-oriented. Keep up the great work.

Precise, professional service and high quality products. Highly recommended. Kind regards, Sandro

This is my first time buying from eu.dookan.com
I had a great experience...
Reliable and professional,
I also think it's number 1# in Europe

We ordered rice bags dawat sonamasoori . When we opened the bag it was full of chemical smell and foul smell. We tried to contact them via phone there is no reply. Rice smells so bad that i am afraid our kid ate it once and it felt different so i tried and smelled it again its full of chemical or pesticide smell… please reply to us our order number is 2026-06-08776

Bij de advertentie staat gratis bezorgen.Dat is niet waar, je moet bij het afrekenen bezorg kosten betalen, erg misleidend

Entire support team was awesome especially Kumar , who resolved my request within 24 hrs.
Great place to purchase indian groceries!
Thank you Dookan team ! Great service!

Very good customer service and quick support. The item quality is very good and the packaging was safe and neat. The team helped me solve the issue quickly and kept me updated. Everything was resolved successfully. I am happy with the service. Thank you🙂

I really enjoy shopping at Dookane. They have excellent service, fast delivery, they care about the customer and bring products that are otherwise unavailable in our country. Thank you

Absolutely brilliant company.Order sent out next day and received by us in France ,in 4 days. Wrapped to perfection. All there and un damaged. Totally satisfied.

Did not accept their mistake and played the blame game. I placed an order on 16th of March which I received on the 24th of March. There was one item missing (of value €3). When this issue was raised, they asked for photos and if there was any damage. There was none. They immediately determined that since "there is no weight discrepancy", the problem is with the courier. Despite several attempts to let them know that there was no damage to the box and that this was simply a case of one item missed from their packing team, they ignored my emails and asked the courier company to provide a resolution. After having ordered from several e-shops in the past many years, this was my first time trying Dookan out and lesson learnt, never again. I haven't seen bigger cheats and scammers. Thankfully, I only lost 3 euros. This could have been simply handled with "oh it seems that we missed to pack x, and here is the refund", which is what has happened at times with other businesses. As a customer, my duty is to warn others of this behaviour of Dookan.

I received a 5kg bag of Daawat Extra Long Basmati Rice from this store on 4 December 2025. Unfortunately, the product I received had already been torn and then taped up before delivery.

I only discovered the issue in early March, when rice began falling out of the bag. Upon closer inspection, it was clear that the packaging had been damaged and resealed with tape prior to being sent to me. This was never disclosed at the time of purchase or delivery.

This is completely unacceptable, especially for a food item. There is no way for me to know how long the bag had been open, how it was stored, or whether it was exposed to contamination. This raises serious concerns about hygiene and quality control.

When I contacted customer support, I was told that the return period had expired and was reassured that the rice was “safe to consume,” with the blame shifted to the delivery company. As a customer, this response is extremely disappointing. The responsibility for delivering a safe and intact product lies entirely with the seller, regardless of any third-party logistics involved.

I later received an apology email along with a refund of €0.64, which feels like a joke!

Overall, this experience has severely undermined my trust in this business. Sending out resealed food products is unacceptable, and the handling of the complaint was equally poor. I will not be purchasing from here again. Be cautious!

Good website layout, good prices and very fast delivery even though it’s coming from another country! Will definitely buy from here again ☺️

I am extremely dissapointed by the customer service of dookan. At 30 november i ordered a package with supplies that i needed for christmas. I still have not received the package nor any answer where my package is. I contacted Dookan several times about the poor behaviour of DHL which are not delivering my package and also not coomunicating about it. It is now almost 2 months later. I asked Dookan explicitly for my money back since i am not interested anymore by receiving this package and the quality of the package if it will ever arrive anyhow. I get no response to my request. Other then a file they complaint at the DHL.

I have to update this review and thank Dookan for refunding my money back on my account after this message.

Order placed Dec 9th. Order finally received Dec 30th. Only excuses from Dookan to do with logistical errors with local delivery partners. Funnily enough this happened to me the last time I ordered from this unprofessional outfit back in July 24. Looking at reviews here I can see many have same issues with delivery not being attempted first time etc. Given that customer support is poor and untrustworthy I recommend that unsatisfied customers initiate a chargeback on their debit card. Process is straightforward and can be found online. Only then will this shady company start taking responsibilities for their actions, offer compensation for errors on their part and resolve the issues with DHL once and for all. In 2025, this level of online purchasing and customer service is shoddy and unacceptable to say the least.

Fast delivery and chaper rice compared to other competitors.