Dookan Avis 

I am extremely dissatisfied with the handling of my order placed on 25th October. Out of four packages, three were delivered in good condition on 31st October, while one package was delivered on 3rd November in a completely damaged state—soaked, foul-smelling, and unusable. I reported this immediately on the same day and shared clear photos and videos as proof.

Dookan asked me on 13th Nov to file a claim with their shipping partner. Which I promptly did, after 12 days Sipper responded back to dookan back that the claim was rejected as it was rasied after the claimable period of 7 days once delivered.

Since then, there have only been a few emails and one phone call, but no resolution. Neither a refund nor a replacement has been provided. I also requested Dookan to collect the damaged package, as it was unhygienic to keep it at home. This was ignored, and after a prolonged delay, I was left with no option but to dispose of it myself.

I paid €7.99 in shipping charges, and the value of the damaged products alone was €41. Despite multiple follow-ups over more than six weeks, Dookan has failed to take responsibility. To make matters worse, since 29th November, my emails have been completely ignored.

This level of customer service is unacceptable. The prolonged delays, lack of accountability, and complete absence of communication reflect extremely poorly on Dookan. I expect an immediate resolution, either through a full refund or reshipment, without any further excuses.

This experience has been disappointing and falls short of reasonable customer service standards. The prolonged delays in responding, lack of clear ownership, and gaps in communication have caused unnecessary frustration. I request a prompt resolution to this matter, either through a full refund or reshipment, and clear confirmation of the next steps.

- Update ---
Thanks for the responding on Trust pilot. That shows your commitment to resolve the issue.
I have been followed by Dookan proactively from 20th December, but due to DHL delay and I received the replacement by 31st December. Thanks.

ho avuto un problema con loro per via di un'ordine, però, dopo un pò di peripezie, devo dire che abbiamo risolto, quindi cambio la mia precedente recensione, consiglierei di contattarli prima di fare determinati ordini per essere sicuri, dei prodotti che hanno in magazzino, date di scadenza ecc..

Bought 20kg of outlet goods from them at 80% discount. It arrived 2 days later. Excellent service and products.

Delivery was late and the chilli 🌶 i ordered was damaged. customer service doesn't response. I am very disappointed.

Amazing service. Quick delivery and fresh products are hallmark of Dookan. We love their service and the quality of products. Strongly recommended.

Mir wurde eine offene Verpackung Reis zugesandt was bei Lebensmittel inakzeptabel ist. Es kann alles drin sein oder woher soll man wissen wie und von wem die Verpackung geöffnet wurde ? Das Produkt wird nicht zurückgenommen stattdessen wird ständig versucht sich herauszureden oder sie versuchen mich anzurufen. Es gibt bei so einem Fall nur ein Lösung waren Rücknahme und Geld zurück.

Leckerer Reis, schnelle Abwicklung.

I regularly shop from this site and every time I am satisfied with there quality.

It was showing that speedy will deliver the package but it was interlogistica. The courier without even attending to deliver, they said person is not available even though I was there. After multiple follow up they delivered me. I see reached them more than 10 times.

Brummie Ex pat residing Bulgaria, I have tried many Websites for my Spices and condiments, Dookan is my preference and strongly recommend thier swift and proffessional handling of all orders made over the past couple of years. They have a massive variety and supply quality goods quickly efficiently and value is excellent.

I ordered several items. instant noodles of brand Wai wai among others. Although the noodles had expiry date in line 5 months, the noodles were stale in smell. While the noodles were supposed to be eaten dry and should be crunchy, but that was not the case. Nonetheless, 2 packs of noodles were consumed by cooking and frying instead. The consequence was a bad bad Diarrhoea.

Al other items were ok.

Good for all Indian Groceries and userfriendly interface

a cute Diwali gift for my little cousin abroad. She loved it

I was able to get rice and rice powder i was looking for. It wasn't available in any of my nearby Indian supermarkets. Cost is a bit hight, although it might be due to the importing costs. But still feel like it could be better.
Buying in bulk reduces the shipping costs.

I received the product in good condition with no damage, thank you for that. However, I would like to highlight an ongoing issue with the delivery service (DHL). The packages are consistently being left at the nearest collection point instead of being delivered to my home.

This has been very inconvenient, especially when handling heavy packages (around 30 kg/50KG). Despite raising multiple complaints, there has been no improvement, and the delivery personnel continue to drop off parcels at the collection point.

I kindly request you to look into this matter and work with DHL to ensure that future deliveries are made directly to my address.

The packaging of the courier is too good and it too fast service and they have good prices and quality products.

I want to start by thanking Dukaan for getting the Indian things in Europe.

The reason I gave one star is because of all the hassle and fruatration I had to go through to get the products at my home.
Being new to France I was craving for Indian products when I came to know about Dookan.
After giving the order online with my home adress for delivary I was rest assured to receive them.
But the main issue started after this ...I was left only to be complaining raising tickets and more complains and more tickets to get the products delivered at my home..

But even after numerous efforts they were not delivered at my home.

I had to go to the parcel office and collect the huge and heavy packages I ordered..
I was new at the place with no personal vehicle, had to take Uber, take help of the uber driver and the parcel offic people to pick the heavy things and bring them to my place.

Had I only known that this order is going to cost me my mental peace, extra money for transporting the products at my place and yes physically exhausting to pick up and get the things in my appartment from the parcel offic, I would have never ordered.

Its not the products but the delivary partner or the delivary services used by Dukaan which was a horror for me.

With this experience Iam never goin to order again from Dukaan.

wishing them all the best.

Great customer support

love the variety of products and the product validity is also quite good.