Door Closers USA Avis 

Web site easy to use. Looking forward to receiving my order

The link on their website to cancel my order was non functional and there was no way to contact by phone. I e-mailed my cancellation request which they were able to take care of, but no phone or chat option left me feeling uneasy until I received a reply to my e-mail.

I got the wrong piece sent to me but they would not pay to return it. They told me I would have to pay to send it back to them but it was not what I ordered. Who does that?

Website shows a lot of items as being in stock but when I ordered they didnt send it right away.

Found it easy to find product and place order.
great prices.

Excellent! Rapid respond!!

Very good company do deal with just need a phone number to get help.

Ordering portion of website seems a bit glychy.Havenxt received the product so can't comment on either delivery or quality. Maybe you should giv e some thought to soliciting reviews sometime after the product is received by you r coustomer.

I contacted them directly via email, to get some options for paying and they were fantastic to work with.

Had a wider selection of sliding screen larches than other sites I visited. Delivered promptly. Good experience.

Items were not in stock they were drop shipped. Afrer ordering items " in stock" I was told they would not ship for a full week because of lead time to be manufactured. How is thst possible if the item is " in stock" ?

I was sent a tracking number that was not valid for 5 days. whether this was UPS's fault or theirs i do not know but there was no response from " Customer Service" despite my daily request for a valid tracking number.....until I disputed the charge to my credit card. .

Here is the explanation they gave:
You chose free shipping 7-10 business days, on top of that the products you ordered required a lead time of 7-10 business days. That means you agreed to receiving the product up to 20 business days. The website clearly states on the product listing “Usually Ships In 7-10 Business Days”.

This was a completly false statement the products I chose, 2 thresholds made by NGP were listed on the Door Closers Usa website as " in stock" there is no reference to lead time or drop shipping. Here is the listing from the website:

Ngp 8513: Thermal Break Saddle Threshold, 1/4" X 5-1/8", 3' Length - Aluminum Mill Finish
Ngp 8513: Thermal Break Saddle Threshold, 1/4" X 5-1/8", 3' Length - Aluminum Mill Finish
Ground Ships in 7-10 Business Days. 3 Day Express, 2 Day, Next Day Ships in 24 to 48 Hours

List Price: $212.46
Our Price: $100.92
Savings: $111.54
In Stock

I even had NGP customer service contact doorclosersusa..in an effort to find the package....but they never responded, perhaps because to do so would have revealed hey were really drop shipping and placing orders as Northwest Door Automation. In any event because they refused to respond to NGP, or reveal that the otder was placed as Northwest Door Automation NGP was unable to verify that they had shipped the package out. Unable to confirm shipping 4 days after being given an invalid tracking number, the dispute of charges had to be filed. Aug 25th

They were actually drop shipped from NGP and ordered by another entity Northwest Door Automation, not Door Closers USA. No explanation was ever provided for this practice ether.

Upon arrival one of the thresholds was not the model I had requested. this mistake was made by whomever packed the box at NGP ( remember Door Closers USA never had the items in inventory) Door Closers USA then announced that I would have to PAY to ship the incorrect item back, they would not pay to do so.

Doorclosersusa then told Trustpilot I was a competitor (we are a storage company) in an effort to supress this review.

the 5%off pop up window that opens up over and over again is incredibly annoying and makes extremely difficult to navigate through the website. However they did have the part that I need and at a ok price. But seriously get rid of the pop up window!!!! 2 stars till this is fixed.