Dpf Specialist Avis 

Great service and pleased with results

⚠️ WARNING: One of the worst companies I have ever had the misfortune to encounter
My car became sluggish, hesitant, and returned reduced MPG. After researching, the symptoms resembled a blocked DPF, but I made it clear from the start that I wasn’t sure it was a DPF issue. Auto Assist (trading as DPF Specialist) assured me they would carry out an in depth inspection and diagnostic first, and discuss the findings before doing any work.
Their brochure promises “state of the art equipment, highly trained engineers, industry leaders in DPF cleaning.” The reality was the complete opposite.
• They arrived 1 hour 15 minutes late • They began removing panels before doing any diagnostic • Their diagnostic showed faults unrelated to the DPF • They ignored those faults and carried out a DPF clean anyway
From the moment they took the first diagnostic to the moment they reassembled (poorly) the engine components and packed up, only 31 minutes had passed. The actual “clean” lasted under 15 minutes — far below the manufacturer’s stated process time for the equipment they use.
It then took two weeks, multiple calls, and emails before they reluctantly provided the diagnostic report they had promised. When it finally arrived, it was fabricated and misleading, clearly altered to justify the unnecessary DPF clean.
Unsurprisingly, the DPF clean made no difference to the car’s symptoms — because it was never a DPF issue. My credit card provider reviewed the evidence and refunded the full amount immediately.
Auto Assist (DPF Specialist) appear to perform the same rushed DPF clean on every vehicle, whether it needs it or not. When it doesn’t fix the problem, they simply claim your car “has other issues” and refuse responsibility.
⚠️ Additional Warning Auto Assist’s “DPF clean” involves dumping toxic waste directly onto your driveway instead of collecting it for proper disposal, as Environmental Health regulations require. The residue contains carcinogenic particulates and heavy metal contaminants that should never be released into the environment. This hazardous sludge is a serious danger to health and no responsible company would ever dispose of DPF waste this way.
A company that cuts corners on diagnostics, honesty, workmanship, and even hazardous waste disposal is not a company anyone should trust with their vehicle or their safety. Avoid them.

Professional

The Engineer Alex was very knowledgeable about the DPF on my car, unfortunately it wasn't the outcome I wanted as the DPF had completely failed, but he did a full check of the system and we now wait to here from the warranty company

Don't bother here how they work. Firstly easy to book not surprising for £400 then comes the friendly smile Technician who appears to know what he doing and clears the light. Happy customer so you think then before you blink light back on. Now here comes the 3 months guarantee. They advice everyone as Technician said is legal requirement. Right that even when you have had an oil change so for your guarantee to take place you have to prove and provide all evidence that you have changed oil etc and provide fault code. Very reluctant to give guarantee. However once this is achieved they come out and this is where the first Technician fails to notice sensor and fuel vapouriser needs replacing he then cleans properly as it was done different from first call out and you see the dirt come out.Ok now there's another £700 to replace said parts. Then first Technician comes back out to replace it umm that where he says only sensor needs replacing he leaves and that right you guessed it light back on. So arrange another call off Technician off sick so that a day pay lost and another day's pay to take the next day off still the light on. So up to date don't bother take it straight to a garage.

Mechanic was experienced and knowledgeable and diagnosed my problem very quickly.

Highly recommend this business, Adam the mechanic was incredibly efficient at fixing our DPF, within minutes he had identified the issue and fixed it.
Thanks so much to Adam for the impressive job!

Amazing service Alex was very helpful and enthusiastic and had utmost confidence in him

A pleasant and knowledgeable guy that knows his stuff. Just got on with the job, regenerated my dpf back to normal and advised me on what to do next. Will use again if need be, without hesitation.

pleasant person,very informative, answered any questions i had, and did a thorough job

Easy booking, arrived on time and just got on with the job. Would definitely recommend.

The Tech was polite,friendly and knowledgeable.H spoke to me throughout the tests informing me what was wrong and what was needed-even taking pictures.As to the DPF he showed me the results before and after his work.

Simply great service , Andy our technician was very knowledgeable and explained everything in great detail,price was very good to would highly recommend using them,big thanks.

Superb service from start to finish!
Excellent communication with texts and emails
Booked on line and had texts to confirm date and time. Paid £499 for a home visit which included a full health check and the DPF was cleared within the hour. My car drives superb now! Highly recommend

Very professional and knowledgeable. Polite and friendly. Highly recommend!

Turned up on time Check the car the Van
Did a DPF clean everything checked out okay? Very professional and would recommend him to old people I know with same issues.

After breaking down on the motorway for 4 hours with 4 children i was told by the aa that my dpf was clogged i was given this company as a recommendation,
What a great service, a guy called Craig came out very pleasant and knew exactly what he was talking about, my car is now running great, I will definitely be keeping this company in my call list if I ever need them again and I will be recommending you guys to anyone that needs you too, thank you.

On time, friendly and did exactly what they said they’d do. No hidden surprises. Thank you.

Hi the engineer Lewis i think his name was i am deaf in one ear talked us through the process before he started so we fully understood what was happening DPF almost fully clogged up very good and polite talking to us every step of the way making changes to my review now car only lasted 8 days before going in to limp mode again dpf blocked again contacted company by email because i took out the extra 3 months warranty i have been completely ignored for a second clean on dpf so dont waste your money on warranty they dont honour it find another company that you can trust

Really happy with the service The guy that come out Craig was very friendly helpful and informative I couldn’t recommend more highly!!