Worst app - worst customer service
It seems like a good app. A dr. created it, so it must be good. But actually, this app appears to be similar to any other workout app, although, 30x more expensive.
The app works slow.., exercises take long to add.., and many excercises are not registered..
I had the app a year and it is almost impossible to cancell the subscription. You have to respond on so many automatic responding emails before you can cancell, i had to pay for another year (290$)..
I would advice everyonw not to get it.
Réponse de Dr. Muscle AI
Dear Raymond,
Thank you for taking the time to share your thoughts about our app. We value all feedback as it helps us continually improve our service.
We're surprised by the stark contrast between your public review and your previous positive comments, such as "I do agree that it is a good app" and "Okay I really like the app." Your active participation in our beta program was also greatly appreciated.
Regarding app performance, we're constantly working to enhance speed and functionality. Your concerns about exercise addition and registration have been noted for future updates.
We acknowledge that our app is priced higher than some alternatives. However, this reflects our advanced features, continuous development (53 updates in 2023 alone), and significant investment in creating a workout app that really does get you in shape faster.
We'd also like to clarify several points:
- Our cancellation process is straightforward and doesn't involve multiple automated emails.
- Your cancellation request was received after the renewal date, as per our clearly stated terms of service.
- We promptly and courteously responded to your concerns, including offering a partial refund.
- Despite our efforts, you chose to file a dispute with PayPal, which was resolved in our favor, confirming the validity of our policies and practices.
While we respect your right to share your experience, it's important to provide accurate context for other users. Our app has received positive reviews across various platforms, with many users finding value in its advanced features and friendly support.
We remain committed to excellent customer service and would be open to addressing any lingering concerns you may have. Please feel free to contact our support team directly at support@drmuscleapp.com if you wish to discuss this further.
Best regards,
Dr. Muscle Customer Support Team