Drake Software Avis 

There are many great software products out there, but I really appreciated that this one has always been available at a very reasonable price, making it easy to purchase without feeling burdened. (And honestly, I would be very grateful if you could please keep the price as it is!)
I was also very impressed by the continuous efforts to improve user convenience and efficiency. It truly gave me a positive impression of the software and the team behind it. Thank you.

Drake is really good professional software for tax return preparation. I have tried others but nothing as good in this price range. Not the prettiest printout of forms. But it's not made to look pretty. I can direct to what form I want information to flow. It allows me to enter statements on positions and how I am treating entries. A lot of flexibility and not just an average assumption on how information is being treated. lt has a lot of audit checks when entries don't make sense or missing information (annoying at times but much appreciated). But it can be difficult to navigate and especially when I know I need a form but can't immediately remember what the form number is. Some information you can't access on the form your trying to complete, you have to go into other sections of software for form to populate fully (can really slow you down). There is a learning curve. It keeps you on your toes. It's not software made for a person just to enter information into forms and hope software knows best.

Tech support was the backbone of the season and very helpful, great knowledge of the software.
I was very happy and satisfied being with drake for 10 years. Drake had made a lot of efforts to stay updated with IRS laws.

I came to Drake in 2006. I've never looked back and I've never complained about the "other" Companies. Head on back if you don't like Drake. We all have things we don't like. How often do you write them like this venue.?
Not often I'm sure. You have things to fix in your practice.
I have things to fix in mine. Where is your customer service manager? Or do I have to go to Helen Wait.
Tom Robertson
Minnesota Territory

I have been using Drake Software for 8 years and recommend it over some of the other choices. I loved how quickly the customer service phones were answered (less than 2 rings in past years). However, this past year there was a longer wait with less trained staff answering the phones. But this was still much better than what others offer. Perhaps I was a bit spoiled. For the cost and customer service it is much better. Some quirkiness on the calculations though.

I have used Drake Tax for many years. It is a relatively easy and intuitive tax software to use in preparing a wide range of tax returns. However, customer service has definitely declined since the company was sold. This past filing season, I received bad information from support people on more than one occasion and I waited 10 days for them to communicate a resolution to me for another software problem I had with a partnership return. Also, I wanted to try Drake e-sign, but was required to sign up for Drake Portals and pay in advance for e-signs just to set up the free trial. Turns out, the Portal set up for my clients was cumbersome so I opted to not use Portals and therefore could not use e-signs. I have asked three times for a refund of the $25 I paid in advance for those e-signs that were never used and have been denied each time. It's petty on my part to keep asking for a refund, but really poor customer service on Drake's part to not give it back. They will keep my $25, but will risk losing my $2,500+ subscription fee going forward?! Not a good business model! I am looking at alternative tax software for next year.

Questions were direct in most cases and easily understood. Options to fill in and other information was a very nice option too!

The fact that you can still talk to an actual human is what I value above all, never had a problem that they couldn’t solve

Drake is my favorite tax software, I have tried others, but I always come back to Drake. The tech support is very lacking, you will need to find answers online as they know less than the preparer. The portal is not that great, but the pros of using Drake verses other software, for me, outweighs the cons. It would be nice to have an AI ability such as Blue J attached to the software.

The attention I received from the people who handled my requests for help was kind, accurate, and patient. Thank you so much, Drake Team!

I have used Drake since 2008. Have stayed for the price, and customer service. So far, the software has met 99.9% of my firm's needs for the tax services we provide. I did not know the company was sold. I hope any changes are for the best, not the contrary.

Excellent software that is easy to use with time saving features such as populating fields for 1099-R and W-2. Super helpful customer support for tax questions and installation.

I've been using the company since 2005. Prior software was TAASC until it was purchased by Intuit and killed off. The company has grown significantly since I started but I continue to be impressed by its value compared to the other providers. Even though the price has increased, I still consider it a good value. I've never been disappointed by tech service and understand during certain periods that a wait may have to be tolerated.

I have been using Drake Software for over 20 years. I am very happy with the software, and the support is outstanding. Victor Urena EA

Previous years software was good. 2025 was crap.

Technical support was not knowledgeable

I have been using Drake Software for over 35 years doing tens of thousands of returns. Help has been only a phone call away but hardly ever needed.

Not the best tax software, but you just can't beat the price for what you get. Best customer service of nearly any service like it.

For the money, this is the software to use. It's not too complicated. They are quick to address problems. I don't dop a lot of complicated returns, but I do a lot of easy returns.

Customer service is the best!
Drake Software is user friendly and cost effective.

The past 2 years have been an abomination using Drake Tax Online and Rightworks. The incompetency of staff never returning calls or giving wrong information leaves a lot to be desired. I am hunting for a new software and will more than likely change of if I do stay I will look for another cloud based company because of all the down time I had in the office for myself and staff.