Why do I receive all tests etc on NHS App but have to come on to the DrDr app to read appointment letters. Why can't they go on the NHS App as well. I won't hold my breath for response as communicati... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
This is very good let's keep me on track for my appointment or treatment I may have kind regards Ana Goncalves
Because it has the potential to put ALL NHS appointments in one place. I found the appointment in which I was interested as were others from the same department. However, other appointments are not t... Voir plus
L'entreprise a répondu
To be honest, sometimes we can’t have time to do a call but through DrDoctor we can Save time and don't waste the time of the person answering the phone. So I've been very happy with this application.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Entreprise de logiciels
- Entreprise d'automatisme
- Conseiller en gestion des affaires
- Fabricant de technologies médicales
Écrit par l'entreprise
DrDoctor is a Patient Engagement Platform that helps the NHS support patients in their care journey and is used by over 35 million patients across the UK. We partner with 70 NHS Trusts and Health Boards to provide technology that supports patient communications, appointment management and remote care. Our mission is to improve efficiency in healthcare, enable the NHS to break the enormous backlog of patients needing care, and ultimately help patients to receive better care. If you have any questions or need any assistance, please contact our Support team.
Coordonnées de contact
75 Bermondsey St, SE1 3XF, London, Royaume-Uni
- support@drdoctor.co.uk
- drdoctor.co.uk
4,3
Excellent
2 k avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I have 2 years of experience providing…
I have 2 years of experience providing care for my family members. I lived with them and looked after a child and elderly parents. My responsibilities included helping with daily activities, preparing meals, assisting with personal care, and providing emotional support.
26 février 2025
Avis spontané
Réponse de DrDoctor
Hi Lula,
It looks like this may have been sent into the reviews in error, if you need any help please follow link provided below;
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Réponse de DrDoctor
Dear Jeff,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Can u let me no when it is my next…
Can u let me no when it is my next appointment
25 février 2026
Avis spontané
Réponse de DrDoctor
Dear Rene Jarka,
If your appointment isn't available on your login this may be a case of the trust in question using another provider. You can find further information in the link below;
https://drdoctorsupport.zendesk.com/hc/en-gb/articles/21344446977170-I-am-not-able-to-log-onto-the-correct-hospital-trust
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
I found the Dr very informative
I found the Dr very informative, reassuring and I was left feeling very much at ease.
25 février 2026
Avis spontané
Réponse de DrDoctor
Dear Kenneth Walton,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Very efficient and always keeps me…
Very efficient and always keeps me updated.
25 février 2026
Avis spontané
Réponse de DrDoctor
Dear Louis Toku,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Réponse de DrDoctor
Dear Miriam Ali,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Confirmation of appointment dates…
Confirmation of appointment dates important. Thank you.
24 février 2026
Avis spontané
Réponse de DrDoctor
Dear Mavis Slater,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Réponse de DrDoctor
Dear Anna,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
brilliant idea leaving information to…
brilliant idea leaving information to clarify date of appointment, no jargon, very clear to understand.
24 février 2026
Avis spontané
Réponse de DrDoctor
Dear JD West Yorkshire,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
It's not up to date with south tees…
It's not up to date with south tees hospitals wish it was as Scan appointments Redcar hospital missing and also Woodside Resourse clinic Middlesbrough appointments missing and can you please update for me 👍
23 février 2026
Avis spontané
Réponse de DrDoctor
Dear Pauline,
Thanks for you enquiry. Some hospital trusts require you to log in to other patient portal systems, however, if they are listed as a trust under DrDoctor, you would need to switch your provider login. Please follow instructions here to do this;
https://drdoctorsupport.zendesk.com/hc/en-gb/articles/21344446977170-I-am-not-able-to-log-onto-the-correct-hospital-trust
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Easy to use
Easy to use and find all the information you want to know about
23 février 2026
Avis spontané
Réponse de DrDoctor
Dear Marie Sexton,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Réponse de DrDoctor
Dear Jack,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
It is so much quicker to get…
It is so much quicker to get information and make changes to appointments than trying to get through on the phone.
23 février 2026
Avis spontané
Réponse de DrDoctor
Dear A J McE,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Great having reminders as I am getting…
Great having reminders as I am getting forgetful due to my ancient years.
Thank you . Helen O’Donnell
23 février 2026
Avis spontané
Réponse de DrDoctor
Dear Helen O,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
I am currently an inpatient at Charing…
I am currently an inpatient at Charing Cross Hospital with a blood pressure problem push up. I’m due to see the Cardiologist tomorrow. As an impatient. Would you cancel the appointment as an outpatient on the 24th this month?
22 février 2026
Avis spontané
Réponse de DrDoctor
Dear Vicki,
Thanks for your enquiry. This is our reviews area for DrDoctor and we would be unable to cancel anything on your behalf, as responses are not monitored daily - it appears on this case we have missed the appointment in question.
For future appointments should you require to cancel or reschedule help can be found below.
https://drdoctorsupport.zendesk.com/hc/en-gb/articles/20857705973522-How-can-I-cancel-or-reschedule-my-appointment
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Réponse de DrDoctor
Dear Fatana,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Easy to understand
Easy to understand
Easy to add apointment to calander very impressed
Thank you for the service!!!
21 février 2026
Avis spontané
Réponse de DrDoctor
Dear Jacqueline Millea,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
I was very pleased at getting an…
I was very pleased at getting an appointment so soon, and over the phone suits me perfectly.
I look forward to speaking with the consultant about my problem.
21 février 2026
Avis spontané
Réponse de DrDoctor
Dear Mrs C Roberts,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Very Easy to complete
21 février 2026
Avis spontané
Réponse de DrDoctor
Dear Robin,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Being able to access information easily
Being able to access information easily
2 février 2026
Avis spontané
Réponse de DrDoctor
Dear Shirley,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
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