To be honest, sometimes we can’t have time to do a call but through DrDoctor we can Save time and don't waste the time of the person answering the phone. So I've been very happy with this application.... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Why do I receive all tests etc on NHS App but have to come on to the DrDr app to read appointment letters. Why can't they go on the NHS App as well. I won't hold my breath for response as communicati... Voir plus
L'entreprise a répondu
Because it has the potential to put ALL NHS appointments in one place. I found the appointment in which I was interested as were others from the same department. However, other appointments are not t... Voir plus
L'entreprise a répondu
All is good, except I cannot get hold of Cardiology at Whipps x. My husband has an app on 5th May! He cannot attend that day. I have E-mailed and rung the dept at least 6 times over the past 2 weeks.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Entreprise de logiciels
- Entreprise d'automatisme
- Conseiller en gestion des affaires
- Fabricant de technologies médicales
Écrit par l'entreprise
DrDoctor is a Patient Engagement Platform that helps the NHS support patients in their care journey and is used by over 35 million patients across the UK. We partner with 70 NHS Trusts and Health Boards to provide technology that supports patient communications, appointment management and remote care. Our mission is to improve efficiency in healthcare, enable the NHS to break the enormous backlog of patients needing care, and ultimately help patients to receive better care. If you have any questions or need any assistance, please contact our Support team.
Coordonnées de contact
75 Bermondsey St, SE1 3XF, London, Royaume-Uni
- support@drdoctor.co.uk
- drdoctor.co.uk
4,3
Excellent
2 k avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
everything fine
14 mai 2026
Avis spontané
Réponse de DrDoctor
Dear MBAMBI,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
You don't have to wait for the postman…
You don't have to wait for the postman it's quick and very helpful
12 mai 2026
Avis spontané
Réponse de DrDoctor
Dear Deneeze,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
The staff very helpful and friendly
The staff very helpful and friendly, they explain properly easy to understand
7 mai 2026
Avis spontané
Réponse de DrDoctor
Dear Wengrobles,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
A QUUCJ PROMPT SERVICE
12 mai 2026
Avis spontané
Réponse de DrDoctor
Dear Anthony,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Good service
12 mai 2026
Avis spontané
Réponse de DrDoctor
Dear Ashwaaq,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Helpfull for memory loss folks including myself
Helpfull for memory loss folks
11 mai 2026
Avis spontané
Réponse de DrDoctor
Dear Rachhpal,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Very helpful and relevant information
Very helpful and relevant information. Thank you
11 mai 2026
Avis spontané
Réponse de DrDoctor
Dear Brenda,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Réponse de DrDoctor
Dear George,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
I got a message from the hospital
I got a message from the hospital, then when I logged in I couldn't find nothing
8 mai 2026
Avis spontané
Réponse de DrDoctor
Dear Mus,
I am sorry to hear you haven't been able to see the message received from your hospital. As I am unable to see your personal details through the review service and we want to help, could you contact our support team, details provided below and they will assist you.
If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Réponse de DrDoctor
Dear Peter,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Réponse de DrDoctor
Dear Terry,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Réponse de DrDoctor
Dear Mhamed,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
It was quite easy to understand the…
It was quite easy to understand the requests.. 😊😊
7 mai 2026
Avis spontané
Réponse de DrDoctor
Dear Shirley,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
DrDoctor online appointments
Letters online can be placed in your calendar and kept all together in the DrDoctor app allowing you to retrieve past appointments and upcoming ones.
7 mai 2026
Avis spontané
Réponse de DrDoctor
Dear Lesley,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Réponse de DrDoctor
Dear H Vahabi,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Could be better
The service is very good but trying to get through to admin is very difficult. I need to change my appointment but have been unable to do so.
6 mai 2026
Avis spontané
Réponse de DrDoctor
Dear Mrs K Y Ikramullah,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Sorry to hear you are having difficulty getting through to an admin, have you tried submitting information to our support team who you can find through this link; https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Réponse de DrDoctor
Dear Samanthaleigh,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Great way to get information quickly…
Great way to get information quickly and know when things sre missing so you can do something about it, using this way gets my letters faster and keeps everyone in the loop. Its great!
5 mai 2026
Avis spontané
Réponse de DrDoctor
Dear Graham,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
am writing to express my absolute…
am writing to express my absolute distress and formal complaint regarding my treatment plan. My situation is becoming life-threatening, and the repeated delays are unacceptable.
My appointment was originally scheduled for February, then moved to June 8th, and now it has been pushed even further to October 26th. I have been waiting since February while my condition deteriorates.
I have a 6cm fibroid and multiple smaller ones. Every menstrual cycle, I suffer from life-threatening hemorrhaging and unbearable pain. I am losing a dangerous amount of blood, and I feel like I am dying every month. I cannot physically or mentally survive until October.
I am not asking for a routine appointment; I am demanding an urgent clinical intervention. I request my appointment be moved back to June at Queen Elizabeth Hospital.
Please do not suggest other facilities that are further away; I need to be seen at Queen Elizabeth Hospital urgently. If you cannot provide a slot in June, I demand an immediate referral to Queen Mary Hospital for urgent surgery or treatment.
I expect an immediate response given the severity of my clinical risk.
5 mai 2026
Avis spontané
Réponse de DrDoctor
Hi Ozlem,
Sorry to hear you are having such difficult times with your health.
DrDoctor is a patient engagement platform used by hospitals to communicate with patients. DrDoctor does not manage medical care or hospital appointments. This review is for DrDoctor.
For any issues related to appointments or the healthcare service you received, please contact your hospital directly.
For complaints about medical care or treatment, please contact your hospital’s Patient Advice and Liaison Service (PALS).
As your situation is obviously very severe and causing you distress we would advise that you contact PALS or contact 111 for medical advice and assistance.
Thanks,
Elise
DrDoctor
Informative
4 mai 2026
Avis spontané
Réponse de DrDoctor
Dear Gerald,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
L’expérience Trustpilot
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