To be honest, sometimes we can’t have time to do a call but through DrDoctor we can Save time and don't waste the time of the person answering the phone. So I've been very happy with this application.... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Why do I receive all tests etc on NHS App but have to come on to the DrDr app to read appointment letters. Why can't they go on the NHS App as well. I won't hold my breath for response as communicati... Voir plus
L'entreprise a répondu
All is good, except I cannot get hold of Cardiology at Whipps x. My husband has an app on 5th May! He cannot attend that day. I have E-mailed and rung the dept at least 6 times over the past 2 weeks.... Voir plus
L'entreprise a répondu
Because it has the potential to put ALL NHS appointments in one place. I found the appointment in which I was interested as were others from the same department. However, other appointments are not t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Entreprise de logiciels
- Entreprise d'automatisme
- Conseiller en gestion des affaires
- Fabricant de technologies médicales
Écrit par l'entreprise
DrDoctor is a Patient Engagement Platform that helps the NHS support patients in their care journey and is used by over 35 million patients across the UK. We partner with 70 NHS Trusts and Health Boards to provide technology that supports patient communications, appointment management and remote care. Our mission is to improve efficiency in healthcare, enable the NHS to break the enormous backlog of patients needing care, and ultimately help patients to receive better care. If you have any questions or need any assistance, please contact our Support team.
Coordonnées de contact
75 Bermondsey St, SE1 3XF, London, Royaume-Uni
- support@drdoctor.co.uk
- drdoctor.co.uk
4,3
Excellent
2 k avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
How easy and convenient to use
How easy and convenient to use, thank you very much.
16 avril 2026
Avis spontané
Réponse de DrDoctor
Dear Eddie,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Very useful as an easy appointment…
Very useful as an easy appointment reminder to confirm
15 avril 2026
Avis spontané
Réponse de DrDoctor
Dear Iain,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Réponse de DrDoctor
Dear Simranjeet,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Great expdrience
14 avril 2026
Avis spontané
Réponse de DrDoctor
Dear Irina,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Nice and easy to use
14 avril 2026
Avis spontané
Réponse de DrDoctor
Dear Susan,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Réponse de DrDoctor
Dear Karen,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Technology usage
I am a strong supporter of usibg technology. I am sure that by using this technoly the NHS will save millions on postage costs and time. The post is not as reliable as it used to be! Most people with the technology will appreciate the NHS's efforts in this respect. There will of course be some resistance to this move but I feel that time and experience will overcome sny objection.
13 avril 2026
Avis spontané
Réponse de DrDoctor
Dear Malcolm,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Vadana babu appointment possible for…
Vadana babu appointment possible for next week???
13 avril 2026
Avis spontané
Réponse de DrDoctor
Dear Radheshkumar,
Thanks for your feedback however we are unable to sort appointments here through the feedback service. To get assistance on appointments you can either speak to the appointments team at your hospital or you can speak to our support team through the link below.
If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
I get the appointments on time as I get…
I get the appointments on time as I get a letter a week after the appointment ßo that's not right 👍
13 avril 2026
Avis spontané
Réponse de DrDoctor
Dear June,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Fantastic staff
7 avril 2026
Avis spontané
Réponse de DrDoctor
Dear Baso,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Misleading advice
Following a recent fall I was given an appointment at my local fracture clinic for the following day to have my arm put into a plaster cast. DrDoctor then sent me several reminders about my appointment and in every single message I was told that my appointment was virtual and that I did not need to attend in person! What on earth was I expected to do, watch a video and then plaster my own arm maybe? Total rubbish
14 mars 2026
Avis spontané
Réponse de DrDoctor
Dear Norma,
We are sorry to hear that you have had a negative experience, as this was an appointment scheduled by the hospital and this is a review for DrDoctor we are unable to rectify the issue. If you want to get in touch with our support team however we will get you in touch with the right people to make progress in getting you all sorted! The details to speak with our support are provided below.
If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
I suddenly receive a text message…
I suddenly receive a text message mentioning NHS Humber and asking me to read a letter, closely followed by a reminder. I did what I normally do and tried to look on Patient Access and on NHS login, there was nothing there. I returned to the text and discovered it was asking for name DOB etc - I have always been told not to give this info to unknown contacts. How are people expected to trust in something they have had no notification of? Why do we need a third separate login process for people who are already dealing with illness?
7 avril 2026
Avis spontané
Réponse de DrDoctor
Dear Mrs A Hornsea,
Unfortunately the details you are looking for are with Patient Access which is a different provider, so they won't have the information that has been saved in DrDoctor, you will need to use hospital correspondence and speak directly with your hospital for further assistance.
If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
iT WAS A VERY SHORT EXPERIENCE.
10 avril 2026
Avis spontané
Réponse de DrDoctor
Dear Brian,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Everything is explained on the pages…
Everything is explained on the pages visited which is very excellent and reassuring. to a oldie oldlie like myself am 80 yrs it is great to find out on here and find how easy it is to complete everything that is ask. A super place to find out everything you need to know.
10 avril 2026
Avis spontané
Réponse de DrDoctor
Dear Mr Patton,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Good portal
9 avril 2026
Avis spontané
Réponse de DrDoctor
Dear Karl,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
The appointment confirmation was very…
The appointment confirmation was very easy to understand.
9 avril 2026
Avis spontané
Réponse de DrDoctor
DearJacqueline,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
I'm 79 and technology scares me but I…
I'm 79 and technology scares me but I actually managed to answer the questions,the guided information was a great help,thankyou
9 avril 2026
Avis spontané
Réponse de DrDoctor
Dear Viv Jones,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Dear Appointments Team,
Dear Appointments Team,
I am writing to cancel my upcoming appointment at Ealing Hospital. Unfortunately, I am unable to attend as the location is too far for me to travel at this time.
8 avril 2026
Avis spontané
Réponse de DrDoctor
Dear Halla,
Unfortunately as this is for reviewing DrDoctor we are unable to make changes to your appointment, please follow the link below to speak with our support team or contact the hospital appointments team usually found on any correspondence.
If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
It is easy to access and saves the NHS…
It is easy to access and saves the NHS money. You can be anywhere in the world and still be able to access the documents.. Thankyou
8 avril 2026
Avis spontané
Réponse de DrDoctor
Dear Pennykbristol,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
Once you finish the preliminary…
Once you finish the preliminary questions the rest is simple and easy to follow.
7 avril 2026
Avis spontané
Réponse de DrDoctor
Dear Alan,
Thanks so much for your positive feedback, we are glad you are happy with the service you are receiving from your Trust and DrDoctor. If you ever need further support or have any extra questions we have an FAQ area you can check for any answers from here: https://drdoctorsupport.zendesk.com/hc/en-gb.
Should you have any issues in the future please head to https://drdoctorsupport.zendesk.com/hc/en-gb/requests/new - and submit further information for support and our team will be happy to help.
Thanks,
Elise
DrDoctor
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