I don't find this website very user-friendly, and I'm not quite sure how to use the coupons shown in the ads. The dress looked beautiful online, but I haven't received it yet, so I can't comment furth... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I’d use 0 stars. Took longer then Stated delivery. Comes from China I liked the quality, and dress. It WAS as pictured. However, item was too long I did an immediate return. Within 1 hr o... Voir plus
L'entreprise a répondu
The dress fit perfectly and was well made. Colour wasn’t exact but that could be due to photo lighting, it is still a lovely fabric and colour. Maybe allow a bit more time for receiving your dress t... Voir plus
L'entreprise a répondu
I would give a NEGATIVE number for the review if I could. I ordered a dress on two colors, tried it on and began the return process as it didn’t look or feel at all like I hoped. Felt like a cheap pr... Voir plus
L'entreprise a répondu
2,0
Bas
66 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I don't find this website very…
I don't find this website very user-friendly, and I'm not quite sure how to use the coupons shown in the ads. The dress looked beautiful online, but I haven't received it yet, so I can't comment further. Right now, when I log in, it shows that I have no orders. I really hope this is a legitimate site.
4 août 2026
Avis spontané
Réponse de Dreamylily
Hi! Thank you for sharing your concerns. 💛 Please rest assured that we are a legitimate and established online store.
After you place an order, we will send an order confirmation email to the email address you provided. Once your dress has been shipped, we will also send you a shipping confirmation with the tracking information.
If your order is not showing in your account or you have any questions about your order or coupons, please feel free to contact our customer service team directly. We will be happy to check everything for you and get back to you as soon as possible.
Thank you for giving us a chance, and we hope you’ll love your dress when it arrives! 💛
Negative 10* Don’t Order Ftom Them
I’d use 0 stars. Took longer then Stated delivery. Comes from China
I liked the quality, and dress. It WAS as pictured. However, item was too long
I did an immediate return. Within 1 hr of receiving. Took 24/hrs to get back telling me “they dont recommend return. Will offer 25% & keep item”. I refused, & stated wanted full refund & return item.
48hr later (now 3/days after delivered) they again strongly suggested to accept their offer due to expensive shipping charges. I reviewed shipping & itd cost me $15 vs the $126 I paid
STILL waiting for return authorization (5 days now)
I feel by time they approve. The 10/day return time frame will be up… their full intention.
DO NOT ORDER FROM THEM
31 juillet 2026
Avis spontané
Réponse de Dreamylily
Dear Customer,
Thank you for sharing your experience. We are sincerely sorry that the return process caused you frustration and that you felt you had to wait too long for a response.
We are glad to hear that you were satisfied with the quality of the dress and that it was as pictured. We understand, however, that the length did not work for you and that you preferred to return it.
We would like to clarify that we did not refuse your return. We suggested a 25% partial refund simply as an alternative because international returns can involve additional costs and time. Our intention was to help you avoid unnecessary expenses, not to prevent you from returning the dress.
We also understand your concern regarding the return timeframe. We apologize if the communication during this process made you feel that your return request was being delayed. This was not our intention.
We take your feedback seriously and will review our after-sales communication and return process to make sure customers receive clearer and more timely assistance in the future.
Thank you again for your feedback, and we sincerely apologize for the inconvenience you experienced.
DreamyLily Customer Support
The dress I ordered was supposed to…
The dress I ordered was supposed to come, at the latest, five days ago and is yet to be delivered. It has been almost a month since I ordered the dress too.
22 juillet 2026
Avis spontané
Réponse de Dreamylily
Dear Customer,
We are truly sorry that your order has not yet been delivered and for the long wait. 🙏 We completely understand how frustrating this must be, especially since it has been almost a month since you placed your order.
Please accept our sincere apologies for the inconvenience caused.
We would like to help you resolve this as quickly as possible. Could you please provide us with your order number? We will immediately check the latest shipping status with our logistics team and provide you with an update as soon as possible.
Thank you for your patience and understanding. We look forward to resolving this for you as quickly as we can.
Best regards,
DreamyLily Customer Support
NEGATIVE 10 rating!!! EXPENSIVE EXPERIENCE
I would give a NEGATIVE number for the review if I could. I ordered a dress on two colors, tried it on and began the return process as it didn’t look or feel at all like I hoped. Felt like a cheap prom dress. So, I reached out for a return address…they gave me a return address of DUBAI…😳 and emphasized that they would be applying a restocking fee AND deduct the shipping on the front end as well ~29.00. I spent 432.00 + taxes on the original order. After I was finally able to find a postal service that was somewhat reasonable???????? (FedEx quoted 800.00 to return the two dresses…I ended up paying 150.00 through USPS), and receiving confirmation from the company that my refund would be 293.43….I lost 306.00. STAY FAR AWAY
12 juin 2026
Avis spontané
Réponse de Dreamylily
Dear,
Thank you for taking the time to share your feedback. We are truly sorry that your experience did not meet your expectations.
We would like to clarify that our return policy has always been publicly available on our website before purchase, including the information regarding return shipping costs, applicable restocking fees, and refund conditions. Before customers proceed with a return, we also explain these terms again to ensure they can make an informed decision.
We understand that international return shipping can be very expensive. Unfortunately, the return shipping cost is determined entirely by the shipping carrier and is beyond our control. We do not set or receive these shipping charges.
Because we are aware that international returns can be costly, we always try to offer alternative solutions whenever possible, such as a partial refund without requiring the item to be returned, allowing customers to avoid expensive return shipping and receive compensation more quickly.
We are sincerely sorry that we were unable to reach a solution that satisfied you. Your feedback is valuable to us, and we will continue working to improve both our after-sales service and the clarity of our communication so future customers have an even better experience.
Thank you again for your feedback, and we wish you all the best.
Zero Stars
If I could give this company zero stars I would. I ordered dresses to try on for my daughter‘s wedding. I decided I wanted to keep three out of the five dresses. The return policy is next to impossible. They must approve the return and they make you send them pictures of you in the dress . Then, if they approve the return. there are restocking fees and the expense to send it back to Dubai. I would’ve been lucky to get 20% of my money back. They told me I should sell it to somebody locally I would do better. Terrible company! How do they expect you to purchase a dress if you can’t try them on and return the ones you don’t like, or that don’t fit. All of the dresses I’m keeping are going to need to be altered as the sizing is not accurate. If you’re on the fence about ordering I wouldn’t! Terrible business model.
14 juillet 2026
Avis spontané
Réponse de Dreamylily
Dear Customer,
Thank you for taking the time to share your genuine experience. We sincerely apologize for the serious issues you encountered during this purchase.
We have carefully noted your feedback, and it will serve as a key reference for our internal review of product quality control and the optimization of our return policies. We hope that through continuous improvement, we can prevent similar situations from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
I was very disappointed with my…
I was very disappointed with my experience. I bought a dress from this company for my son's wedding. While the dress was beautiful, it was far too heavy for an outdoor beach wedding and simply wasn't suitable for the occasion.
Returning it was incredibly frustrating. The company initially wanted to charge me a 20-50% restocking fee, even though I was returning it in new condition. On top of that, it cost $125 out of my pocket to ship it back to Dubai.
The quality of the dress was good, but the return process was expensive, difficult, and customer-unfriendly. I would think twice before ordering unless you're absolutely certain you wont need to make a return.
10 juillet 2026
Avis spontané
Réponse de Dreamylily
Dear Customer,
Thank you for taking the time to share your genuine experience. We sincerely apologize for the serious issues you encountered during this purchase.
We have carefully noted your feedback, and it will serve as a key reference for our internal review of product quality control and the optimization of our return policies. We hope that through continuous improvement, we can prevent similar situations from occurring in the future.
We offer our sincere apologies once again and thank you for bringing our shortcomings to our attention.
This company is the worse
This company is the worse! DO NOT BUY FROM THEM! The dress I ordered for my son's wedding was supposed to be Burgundy, and it came to me in RED! I immediately requested a refund, they said there was a $40% restocking fee, and I needed to pay to ship to Dubai - that is not where this product was shipped from either - THIS COMPANY IS A COMPLETE SCAM. Not to mention, it was not made well and didn't match (in addition to the color) the dress's design - time to change your facebook name and shop since you keep getting called out for it! Guess what? I have a huge family, and they will spend all day writing terrible reviews - sure hope your cheating ways will be addressed - if not by the companies that sell your crap, hopefully by seeing all of my TERRIBLE reviews!
18 juin 2026
Avis spontané
Réponse de Dreamylily
Dear valued customer,
We sincerely apologize for all the inconvenience caused to you.
We take all your valuable feedback seriously. We will immediately optimize our product shooting display, and avoid such visual difference problems happening again.
We are willing to communicate patiently and try our best to reach a satisfied solution for you.
Wish you all the best.
This company should be embarrassed.
This company should be embarrassed.
I spent $207 on an order, and their response was to offer me a measly $30 refund while expecting me to pay $140 to ship the item back to Dubai with the restocking and other random fees tacked on I would have spent money to send it back and not gotten a refund. That's not a legitimate return policy—it's a setup designed to make returns so expensive that customers have no real choice but to keep items they don't want. The fact that you they a $30 refund on a $207 purchase is reasonable is insulting. They know exactly what theyre doing, and it's hard not to view it as a scam when the return costs are intentionally made so outrageous.
I genuinely don't understand how anyone running this company can think this is an acceptable way to treat customers. The business practices are deceptive, predatory, and completely lacking in integrity.
They should be ashamed.
24 juin 2026
Avis spontané
Réponse de Dreamylily
Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
This company is terrible
This company is terrible. I should have read all the negative reviews prior to buying the dress. On the photo it looked lovely. When it arrived it was not at all like the ad. The material was cheap and felt like sandpaper. The size was off and the workmanship was sub-par. I tried to return it and the process was insane. It would have to be returned to Dubai, they would take another 40% off plus other charges so for a $288.00 dollar dress it would cost more to ship it and with the extra fee not worth the effort. Plus they were going to give me $30 plus a coupon if I kept the dress. Please don't buy anything from this company. I should have known.
9 juin 2026
Avis spontané
Réponse de Dreamylily
Dear Customer,
Thank you for sharing your honest feedback. We sincerely apologize for the unpleasant experience you encountered during your shopping journey; this is certainly not the experience we wish to provide to any of our customers.
We take your feedback very seriously and will carefully review the issues regarding product descriptions, quality control, and our return process. Your input will help us improve and prevent similar situations from happening again.
Once again, we offer our sincere apologies for the disappointment and inconvenience caused.
The dress took a while to be delivered
The dress took a while to be delivered. The quality was good and well made. However, the dress actual colors were way off from the website depiction. On there the dress looked very subtle and flowing, but in reality the red was really red (not a berry as shown) and the floral top had a lot of bright yellow and green mixed with a more subtle group of pinks and champagne.
8 avril 2026
Réponse de Dreamylily
Thank you for your feedback.
We’re sorry the dress didn’t meet your expectations. We always aim to accurately represent our products online and provide clear return information on our website.
If you need further assistance, please feel free to contact our support team with your order details—we’ll be happy to help review your case.
Do not order from this company
Do not order from this company. Not only does the product not match the photo, they don’t respond to emails, they want to charge stocking fees, return fees, and want you to ship back to Dubai at your cost. I understand a small restock fee, but they only want to credit 1% of what you spent. Terrible customer service.
Update while Dreamliky finally responded because I advised them I would dispute the charge due to their lack of responding they refunded me 40 dollars of the 200 spent claiming restocking and shipping fees
They claim I am responsible for. Not only that I. Order to return I have to send it to Dubai rather than the original shipping location. Don’t let their response fool you.
3 juin 2026
Avis spontané
Réponse de Dreamylily
Dear Customer,
We take your concern regarding our lack of email responses very seriously. Upon review, we have been actively communicating with you and striving to resolve the issue.
Furthermore, we have processed the refund in accordance with our previous communications. The restocking fee and return shipping costs associated with the return process are clearly outlined in our policies and do not represent any last-minute changes.
We understand your disappointment with this experience and appreciate you bringing our shortcomings to our attention. We are committed to improving our services and hope for the opportunity to demonstrate these improvements to you in the future.
Thank you for your understanding.
I ordered a custom size dress for my daughter’s wedding
I ordered a custom size dress for my daughter’s upcoming wedding and paid for expedited shipping. I received the address within 12 days. It was absolutely beautiful, excellent quality, it was wrinkled so I had to iron it and it was a little tight in the shoulders, but I can deal with that. I am very happy with my purchase and I would definitely buy from this website again
23 mai 2026
Avis spontané
Réponse de Dreamylily
Thank you so much for such a warm and sincere review! Receiving such thoughtful appreciation is the greatest encouragement for us, and it drives us to keep perfecting every single dress we create.
We look forward to serving you again in the future—no matter the occasion, we hope a Dreamylily dress will always be there to help you make a dazzling entrance. See you next time!
If Only I Could Give Zero Stars
If I could give zero stars, I would. The dress I received looked nothing like the color or fabric of the one posted on website. I ordered custom after carefully measuring 3x. The dress I received was huge, hsd broken stitches in places, threads hanging out, & runs in fabric. I sent pics to them but they would not take it back, offered me a $30 refund & 50% off next order… like I would ever consider ordering from them again. Don’t waste your money!!!
6 mai 2026
Avis spontané
Réponse de Dreamylily
Dear Customer,
We are deeply sorry to learn about this situation. This falls far short of the service standards we strive to uphold, and we take your feedback very seriously.
At the same time, we would like to make an important clarification for you and for anyone reading this review: we never refused to process a return for you. During our communication, we actually offered you two options to choose from—a return or a partial refund.
Your satisfaction remains our top priority. We sincerely apologize once again for any inconvenience or unpleasantness you experienced during this process.
I will never buy from Dreamylily again
I will never buy from Dreamylily again. First, it took weeks to get the dress and they did a terrible job of allowing me to get status updates of when I would get it. Second, the dress came in WAY too small. When I tried to return it so I could try a larger size, they stated I would have to pay a restocking fee (which they never told me how much) and shipping from the US to Dubai. Their return policy when I purchased the dress said a restocking fee would be charged if I had a multiple item order and was returning more than one. When it came time to actually return it, they changed their policy.
19 mai 2026
Avis spontané
Réponse de Dreamylily
Dear Customer,
Thank you for sharing your honest feedback with us again. We sincerely apologize for the inconvenience and disappointment you experienced during your shopping process.
Regarding the issue with delayed shipping updates: while we provide tracking numbers and lookup details after dispatch, high order volumes sometimes prevent real-time status updates. We regret the trouble this has caused and are working hard to improve this process.
We would very much like to resolve this matter to your satisfaction. Please contact our customer service team directly at service@dreamylily.com and include your order number. We will discuss a suitable solution with you based on the specific details of your situation.
Your satisfaction is our top priority. We deeply regret that this shopping experience fell short of your expectations and are committed to making things right. Thank you for taking the time to provide us with your feedback.
Do NOT buy from this company
Do NOT buy from this company. The customer service is HORRIBLE. I purchased a dress for 158.xx. When I tried it on the day I got it, it did not fit right and the over all dress looked horrible in person. I reached out to customer service to do the return easy right? Not even close it’s a joke. I’ve been dealing with them for a week now and one option they give is they will give me $15.00 and I get to keep the horrible dress or I return it. I have to pay shipping and they’ll keep anywhere from 20-50% if what I paid. All of this hassle, for a dress that hasn’t ever been worn still has all the tags and original packaging and pictures sent that’s required to do a return AND I contacted them the day I received it!! This company is a complete joke.
10 mai 2026
Avis spontané
Réponse de Dreamylily
Thank you for your feedback.
We’re sorry the dress didn’t meet your expectations. We always aim to accurately represent our products online and provide clear return information on our website.
If you need further assistance, please feel free to contact our support team with your order details—we’ll be happy to help review your case.
I paid for expedited delivery and dress…
I paid for expedited delivery and dress arrived 2 weeks after due date. I had custom made to suit size 12 it was huge more like a 18. The dress was not the colour shown and was meant to have rhinestones but had cheap nasty sequins. The dress is hideous. I contacted them 3 times to get a return address and received no response.
7 mai 2026
Avis spontané
Réponse de Dreamylily
Thank you for providing a detailed account of this unpleasant experience. We would like to address the issues you raised as follows:
The "expedited shipping" fee you paid applies only to the transit time after the item has been dispatched (typically reducing it from 5–12 days to 5–7 days); it does not shorten the production period. Our dresses are made-to-order and generally require 10–15 business days to complete. If the production time was not factored into your delivery estimate, the actual arrival date may indeed be later than what you anticipated based on the "expedited" option.
There is a significant time difference between our location and yours. Your emails may have arrived during our late-night hours or on weekends, which is why we were unable to respond promptly. Please understand that we did not intentionally ignore you.
We would never refuse to provide a return address. It is possible that the time difference or a missed email resulted in your previous attempts to contact us going unanswered. Please contact us via email again, and we will assign a dedicated representative to prioritize your return request.
We sincerely apologize for the inconvenience this has caused and appreciate your patience and understanding.
DO NOT order from them
If there was a rating less than one star, I would rate them lower!!! I ordered a dress for my son's wedding. I paid for the "enhanced shipping". The fit was not right and I didn't like the look of it on me. I contacted them immediately requesting a return request. They responded offering me $12 to get alterations. After several emails back and forth they basically told me after the cost of shipping it back (China-for which I didn't realize that when ordering the dress or I NEVER would have ordered it), and the restocking fee (WHAT?) my refund would be significantly lower than what I purchased the dress for. Hopefully I can sell the dress and get some of my money back because Dream Lily is certainly not going to issue a refund! SCAM
14 mai 2026
Avis spontané
Réponse de Dreamylily
Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
DO NOT BUY FROM THEM!!
DO NOT BUY FROM THEM!!! They are very misleading on every aspect, from the dress to the return policy.
30 avril 2026
Avis spontané
Réponse de Dreamylily
Thank you for your feedback.
We’re sorry the dress didn’t meet your expectations. We always aim to accurately represent our products online and provide clear return information on our website.
If you need further assistance, please feel free to contact our support team with your order details—we’ll be happy to help review your case.
Beware of this store
I ordered a dress for my sister's wedding. It was beautiful in the picture, a Champagne color and tea length. I paid for expedited shipping and for easy return in case it did not work out. What I got was a hot pink, floor length dress that was several sizes too large even though I carefully measured myself and used their sizing chart. When I tried to return it, I was told I was not within the seven day window. The dress is honestly a laughing joke with how bad the quality is. I will never order from them again and want everyone to be aware of their poor quality and that the order you receive may look nothing like the picture.
I just reported this company to my credit care company as a fraud and scam and they refunded my money. This is an option for you if you have not tried it.
11 mai 2026
Avis spontané
Réponse de Dreamylily
Thank you for sharing your experience again. We would like to clarify the "seven-day return window" you mentioned: our return policy actually allows for 14 days (calculated from the date of receipt). According to our records, you contacted us nearly a month after delivery, which was beyond the policy's timeframe. Nevertheless, we provided you with the return address at the time and did not refuse your return. We sincerely apologize for the disappointment caused by the color and size not matching the images. Thank you for your feedback; we will continue to improve our products and processes.
Returns are very difficult
I ordered a gown for a formal wedding. I measured myself against all the provided measurements for the dress to select the correct size, but when the dress arrived the bust was very big and did not fit right overall. The return process is very confusing and must be done via email and the customer service team refused to allow me to return the dress, so I am out the $250. I would not recommend purchasing a dress from this company.
11 mai 2026
Avis spontané
Réponse de Dreamylily
Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.