I don't find this website very user-friendly, and I'm not quite sure how to use the coupons shown in the ads. The dress looked beautiful online, but I haven't received it yet, so I can't comment furth... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I’d use 0 stars. Took longer then Stated delivery. Comes from China I liked the quality, and dress. It WAS as pictured. However, item was too long I did an immediate return. Within 1 hr o... Voir plus
L'entreprise a répondu
The dress fit perfectly and was well made. Colour wasn’t exact but that could be due to photo lighting, it is still a lovely fabric and colour. Maybe allow a bit more time for receiving your dress t... Voir plus
L'entreprise a répondu
I would give a NEGATIVE number for the review if I could. I ordered a dress on two colors, tried it on and began the return process as it didn’t look or feel at all like I hoped. Felt like a cheap pr... Voir plus
L'entreprise a répondu
2,0
Bas
66 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I should have read the reviews prior to…
I should have read the reviews prior to ordering, I had the same experience as everyone else. It took a LONG time to get my dress, then it was too big. I told them I want to return, I had to send pictures of how it didn't fit me. Then they told me to have someone alter it and/or sell it at a flea market. They said they'd only give me $25 back, dress was $146, then they offered $30....still waiting to get the shipping information to send back. STAY AWAY FROM THIS COMPANY!!!!
4 mars 2025
Avis spontané
Réponse de Dreamylily
Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
This company is a total rip rip off!!
This company is a total rip off. First it took over a month to receive my order. I ordered 2 different dress styles, and ordered the size after taking measurements and using their size chart. They were way too big and had a horrible smell to them. I emailed them about returning and they said they don’t refund dresses in ordered in the same size (what does that even mean??). They offered me $30 WHAT? No, I want a 100% refund, as stated in their return policy. DO NOT ORDER ANYTHING FROM THIS COMPANY!!
23 mars 2025
Avis spontané
Réponse de Dreamylily
Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
HORRIBLE
HORRIBLE! I ordered a dress from my mother for my wedding that she found and liked. When she got it, it was way too big and she didn't like it. I looked up their return policy did what they requested they tried to get me to keep it to alter it or sell it at the flea market - they offered $25 and then $30. The dress is 165 dollars. While this is my fault as I usually do research the companies she buys from, I was busy and just ordered it and it's just a scam. There is NO other way to put it. Stay away from this website, I will be reporting it.
19 mars 2025
Avis spontané
Réponse de Dreamylily
Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
Terrible company
Terrible company. They say they accept returns. When I tried to return the dress. They tried to get me to keep it to alter it or take it to a flea market to sale (there words). They would only offer me a $25 refund on a $150 dress.
2 mars 2025
Avis spontané
Réponse de Dreamylily
Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
Company deserves a negative star review!
If I could I would give this company a minus star review. I ordered 2 dresses from them. I received them too late for the event they were intended. They were poorly made anyway so I returned them promptly at my own expense. In spite of endless emails, the company refuses to refund me. Now it appears they have ghosted me. Absolutely do not ever order anything from them! Poor quality and poor customer service!
16 septembre 2024
Avis spontané
Réponse de Dreamylily
Hi there,
We’re truly sorry to hear that. This is absolutely not the level of service we aim to provide, and we take your feedback very seriously.
We want to clarify that we have already fully resolved this issue for you, including addressing the return and refund concerns you mentioned. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience we caused along the way.
We always strive to make things right for our customers, and we hope to have the chance to earn back your trust in the future.
Thank you for taking the time to share your thoughts.
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